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Call center in a hotel

A centralized office of a company that answers incoming telephone calls from customers or that makes outgoing telephone calls to customers (telemarketing, sometimes referred as a Central Reservation Office (CRO). In its simplest form, it consists of a telephone and a reservation agent. Generally, call centers have the ability to place multiple reservations at the same time through central reservation systems (CRS), usually through an 800 number. Hotel companies may have call centers that serve many different properties within the corporation. Airlines and car rental companies usually have one centralized call center in each of the different countries where they operate, all interlinked through the CRS. Centralized call centers have the advantage of providing consistent service and decreasing the company’s costs, such as management and training. Multibranded companies, however, may have different call centers and, in some cases, different CRSs within their system, mostly due to mergers and acquisitions.

Create: Aug 29, 2019 Edit: Oct 23, 2019 Hotel Management

Cupcake

A cupcake is a small cake designed to serve one person, which may be baked in a small thin paper or aluminum cup. As with larger cakes, icing and other cake decorations such as fruit and candy may be applied. A standard cupcake uses the same basic ingredients as standard-sized cakes: butter, sugar, eggs, and flour. Nearly any recipe that is suitable for a layer cake can be used to bake cupcakes. The cake batter used for cupcakes may be flavored or have other ingredients stirred in, such as raisins, berries, nuts, or chocolate chips. Because their small size is more efficient for heat conduction, cupcakes bake much faster than a normal layered cake. During baking, the volume of the batter initially increases due to the production of carbon dioxide, then decreases upon cooling due to the release of leavening gases. Cupcakes may be topped with frosting or other cake decorations. They may be filled with frosting, fruit, or pastry cream. For bakers making a small number of filled cupcakes, this is usually accomplished by using a spoon or knife to scoop a small hole in the top of the cupcake. Another method is to just insert the pastry bag in the middle of the cupcake. In commercial bakeries, the filling may be injected using a syringe. Elaborately decorated cupcakes may be made for special occasions.

Create: May 18, 2019 Edit: May 28, 2019 Coffee Shop

Casa Madrona Hotel & Spa Completes Multi-Million Wellness Renovation – Sausalito, USA

Overlooking Sausalito’s boat-filled harbour on Richardson’s Bay, Casa Madrona Hotel & Spa is unveiling a multi-million-dollar renovation with a focus on the lobby and a new Wellness Experience. The recent renovation focused on the following spaces: newly constructed modern lobby with 20 foot stone wall and co-working space; the spa with three bright treatment rooms; a dedicated Wellness Courtyard with a 62-inch television featuring Fitness-On-Demand workouts; and nine dedicated Wellness Guest Rooms, with tech forward amenities. The final stage of the renovation, due to be completed in Spring 2019, is a cutting-edge fitness room with Peloton spin bikes and classes. Giving guests a glance into the future, Casa Madrona will be the first hotel to introduce a sleep fitness program leveraging innovative technology and personal biometrics.

Create: Mar 14, 2019 Edit: Mar 17, 2019 International News

Support of the hoteliers of Iran for implementing the Cheap Travel Plan in the country

Hotel News – the president of the hoteliers association of Iran, explained about the implementation of the "Cheap Travel" project by the Cultural Heritage, Handicrafts and Tourism Organization, in collaboration with the banks and tourism institutions: "If this project is even implemented for a period of 6 months to one year, Can help developing travel in our country.” The president of the hoteliers association of Iran, pointing out that this plan is not intended to be like previous, long-term and permanent project. “all tourism sectors, such as transportation, hotels, travel agencies, catering, etc., should help the project effectively and in a better way.” He continued. The "Cheap Travel Plan" will help, because all these activities will benefit the tourism industry and the people. The president of the hoteliers association of Iran, reaffirming the support of the project, said: "If the necessary support is provided, the "Cheap Travel Plan” will succeed in a certain period of time, in a better way than the previous plans proposed by the others.” "Jamshid Hamzezadeh" said hoteliers are ready to provide tourism agencies with a view to expanding domestic travel to provide discounts and spare capacity for them. He said: "Successful implementation of the "Cheap Travel Plan" in the country, while helping to reduce travel services, can improve the economic situation and investment in tourism facilities, increase the hotel occupancy rate, business prosperity of agencies and travel and tourism offices, and Keep the trip in the Iranian family basket. He further noted that “the decline in the average occupancy rate of hotels in the country and added: Unlike the statistics provided by the Cultural Heritage, Handicrafts and Tourism organization, the hotel occupancy rate has decreased by 10% compared to the same period last year. In fact, the hotel's passengers decreased, which is due to the economic conditions of the people and the expansion of informal centers in the country.”

Create: Jan 20, 2019 Edit: Jan 26, 2019 Regional News

Yotel announces second hotel in New York

YOTEL announced it will open in late 2020 its second city hotel in Long Island City, New York. Inspired by the sleek design and comfort of First-Class airline travel, YOTEL first launched its city hotel concept in Midtown Manhattan, just minutes away from Times Square. YOTEL Long Island City marks the group’s eighth hotel under development or operation in the US with city hotels in Boston, San Francisco and Miami alongside three YOTELPAD properties in Miami, Park City and Mammoth. Renowned as a multi-modal transport hub, Long Island City caters to leisure and business travelers alike due to its incredibly convenient location. From the new property, guests will be able to easily access Manhattan in under 20 minutes and New York’s main airports, LaGuardia and JFK, within 45 minutes. The 178-cabin hotel will be a new build property where guests can seamlessly switch from work to play – guests have access to co-working and meeting spaces, multi-functional public areas and an ‘always-open’ fully equipped gym. The indoor and outdoor rooftop terrace and bar will be the perfect space for guests to socialise and unwind, taking in the stunning views of the Manhattan skyline. Each cabin will be equipped with YOTEL’s signature features, including the space saving adjustable SmartBed™, luxury amenities from Urban Skincare, multiple power and USB points, free super-fast WiFi and SMART TVs for guests to stream their own content when away from home. Long Island City has seen significant transformation over the past few years and boasts a wealth of cultural, educational and business offerings. It’s particularly appealing to young professionals and is quickly becoming a technology hub, which will only increase following Amazon’s announcement to open headquarters in Long Island City. Institutions including the MoMA PS1, several film studios, and educational establishments such as the Cornell Tech Campus and prominent businesses such as Citibank, Uber and Met Life are all within walking distance of the new hotel.

Create: Dec 18, 2018 Edit: Dec 19, 2018 International News

Marriott sued hours after announcing data breach

Hours after announcing a data breach on Friday, two Oregon men sued international hotel chain Marriott for exposing their data. Their lawsuit was followed hours later by another one filed in the state of Maryland. Both lawsuits are seeking class-action status. While plaintiffs in the Maryland lawsuit didn't specify the amount of damages they were seeking from Marriott, the plaintiffs in the Oregon lawsuit want $12.5 billion in costs and losses. This should equate to $25 for each of the 500 million users who had their personal data stolen from Marriott's servers in the breach announced last week, on Friday. The two Oregon plaintiffs told a local newspaper, that they view the $25 as a minimum value for the time users will spend canceling credit cards due to the Marriott hack. The Maryland lawsuit was filed by Baltimore law firm Murphy, Falcon & Murphy, according to a press release.

Create: Dec 3, 2018 Edit: Dec 5, 2018 International News

criticisms of the Executive Director of the Iranian Hoteliers Community on how the Cultural Heritage, Handicrafts and Tourism Organization of Iran works against hoteliers

The manager of the Iranian Hoteliers Community, in a report on Hotel Directors' emphasis on “two rates for hotels”, said: despite many adversaries even in the Cultural Heritage, Handicrafts and Tourism Organization of Iran, hotel management has become an enduring and challenging job due to increased and abnormal costs. On the other hand, the hotel's pricing is not free in Iran, and it is totally within the Cultural Heritage, Handicrafts and Tourism Organization of Iran’ discretion. Referring to the Cultural Heritage, Handicrafts and Tourism Organization of Iran’ instructions on the issue of room rates for foreigners which can be in foreign currencies, Abbas Bidgoli said: "Visitors should pay attention to the Nima system for foreign currencies, which is a significantly different in exchange rate with the free market in Iran. They should be aware of all people who offer them hotel discounts instead of exchanging currencies for them! He argued that the only offer by the Iranian hoteliers’ community to the Cultural Heritage, Handicrafts and Tourism Organization of Iran is to make a rule for hotels to receive room rates at foreign currencies. If this offer is not applicable, at least they should let hotels be free to change the currencies themselves based on free market and out of NIMA system. He continued: "The costs of goods and energy carriers, including water, electricity and gas have been multiplied in hotels, but hoteliers do not want to compensate this increase by increasing rates.

Create: Nov 10, 2018 Edit: Nov 10, 2018 Regional News