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Wyndham Garden and Ramada Encore by Wyndham brands to debut in Oman

Wyndham Garden and Ramada Encore by Wyndham brands to debut in Oman

Wyndham Hotels & Resorts continues to ramp up its expansion across the Middle East with the opening of two new hotels in Muscat, Oman. Marking the introduction of the Wyndham Garden and Ramada Encore by Wyndham brands to Oman, the openings underscore Wyndham Hotels & Resorts’ commitment to strengthening its portfolio in the market and further support Oman’s ambitious Vision 2040 programme, which includes a focus on developing the country’s mid-market hotel sector and creating more job opportunities, in a bid to welcome 11 million visitors to the Sultanate by 2040. Over the past year, the Sultanate has become an increasingly popular destination for travellers, witnessing an increase of more than 25% in inbound visitors in the first six months of 2019 alone. The surge in visitor numbers follows the Ministry of Tourism’s sustained efforts to promote Oman as a key travel destination and attract investment to the sector. Panos Loupasis, Vice President Development, Middle East, Eurasia & Africa, Wyndham Hotels & Resorts, said: “The anticipated openings of our two new hotels in Muscat mark a significant milestone as we seek to expand our presence in this important market. We want to bring diverse accommodation choices to travellers across the Sultanate, and support Oman in its ambitious 2040 tourism plans, particularly on developing its mid-market hotel sector. With their unrivalled locations in the heart of Muscat’s business and leisure district, our newest additions to the Wyndham Garden and Ramada Encore by Wyndham family are the perfect properties to complement our growing portfolio in the region, and guests can look forward to the same exceptional service they have come to expect from our brands around the world.” Set across eight floors and bringing 143 new rooms and suites to the city, Wyndham Garden Muscat Al Khuwair is expected to open later this month. Located on Sultan Qaboos Street, just 20 minutes from Muscat International Airport, the new hotel boasts state-of-the art leisure facilities with two swimming pools, steam rooms and saunas, as well as three food and beverage outlets. Part of a mixed-use development including a shopping mall and an office tower, the hotel will also feature five well-appointed corporate meeting rooms, making it an ideal destination for business events. Ramada Encore by Wyndham Muscat Al Ghubra will open in March 2020 and will be located in the heart of Muscat, next to the Al Ghubra roundabout on Sultan Qaboos Street, just minutes away from three of the city’s major shopping malls. With easy access to the Sultan Qaboos Grand Mosque, the Royal Opera House and Muscat’s international airport, the hotel will also boast 163 rooms, a rooftop pool with sundeck and a fully equipped fitness centre and spa. Additional facilities for the meeting, incentives, conferencing and exhibitions (MICE) industry will include a multi-function boardroom which can be used as a meeting space, or as a theatre. The new hotels will complement Wyndham’s existing presence in the city, Ramada by Wyndham Qurum Beach Muscat located near Muscat’s popular Qurum beach, bringing travellers even more options to experience Muscat. Wyndham Hotels & Resorts’ openings in Oman are part of Company’s wider growth plans for the Middle East and Africa region, which include the addition of 23 new properties by 2023 and are focused on expanding the economy and mid-scale offering across the region. The two new hotels in Oman will be managed by Wyndham Hotels & Resorts’, adding to a portfolio of over 400 managed hotels operated globally and expanding its managed capabilities into new and established markets.

Create: Jan 26, 2020     Edit: Jan 26, 2020     International News
Hilton Launches Lifestyle Brand Tempo by Hilton

Hilton Launches Lifestyle Brand Tempo by Hilton

MCLEAN, Va. – Hilton (NYSE: HLT) today launches Tempo by Hilton, an approachable lifestyle brand curated to serve a growing segment of “modern achievers” who seek a hotel experience that reflects their ambition. By combining thoughtful design and diverse lifestyle partnerships, Tempo by Hilton provides hotel owners and developers with a highly scalable brand that is both uplifting and within reach for future guests – all powered by an efficient service model. “For more than 100 years, Hilton has pioneered the hospitality industry as we know it,” said Christopher J. Nassetta, president & CEO, Hilton. “Tempo by Hilton is the latest example of our unique ability to anticipate what our guests are looking for and deliver unmatched value for customers and owners alike. We’re thrilled to welcome this new brand to our Hilton family and look forward to building on our legacy of innovation with Tempo by Hilton.” As part of its commitment to helping guests live better lives, Tempo by Hilton has established and built upon partnerships with leading experts across the well-being, food and beverage and other lifestyle spheres. The experts on board include Arianna Huffington’s renowned behavior change platform, Thrive Global and established culinary firm, Blau + Associates. These organizations bring a sense of discovery to the brand, while empowering guests to continue prioritizing well-being and personal growth even while traveling. “Tempo by Hilton introduces a new concept by combining all the benefits and efficiencies owners expect from a limited service model with an uplifting dose of inspiration,” said Phil Cordell, SVP and global head of new brand development, Hilton. “Utilizing a data-driven blueprint, we identified lifestyle offerings inside the guest rooms and throughout the property that push the entire sector to new heights. The end result is a compelling, yet approachable brand that enables owners to expand their portfolios in sought-after locations across the country as well as capture a new demographic of travelers.” Guided by its various lifestyle partnerships, as well as exhaustive market research surveying more than 10,000 consumers, each Tempo by Hilton property will feature elements designed to help ambitious guests continue their journey without disrupting their routine. These signature elements include: Reinvigorating and Relaxing Guest Rooms: More than rooms, Tempo by Hilton accommodations serve as a refuge where modern travelers are reinvigorated for the day ahead. In-room experiences include the one-of-a-kind Power Up and Power Down collections; curated assortments of morning and bedtime rituals created in partnership with Thrive Global; as well as other unexpected touches, such as a finely tuned sleep environment and a dedicated Get Ready Zone with space to get ready, organize for the day and focus on work. In addition, the oversized bath suite, which includes mirrors with built-in Bluetooth speakers, is spacious, bright and invigorating to help guests recharge and renew. Shared Spaces and Amenities Designed to Inspire: Envisioned as catalysts for genuine, memorable experiences, all Tempo by Hilton public areas and amenities bring a fresh approach to industry mainstays. These include art and design collections specifically chosen to encourage guests to look up from their daily grind and take a moment for themselves. Guests will also enjoy state-of-the-art fitness offerings; flexible meeting spaces, which can be easily reserved by guests on the go; as well as more informal areas perfect for collaborating with teammates or concentrating on individual tasks. Culinary Journeys: Developed alongside the award-winning Blau + Associates, Tempo by Hilton’s food and beverage offerings ensure guests have access to everything they need to sustain energy and boost focus. The in-lobby Fuel Bar, a complimentary coffee and tea bar, offers a hand-selected assortment of premium coffees and teas, along with various benefit-driven mix-ins. Additional hearty and healthy options, including artisanal smoothies and other breakfast favorites, are available at the casual cafe. At the bar, spirited and non-spirited craft cocktails and small plates round out the concept’s culinary program. Additionally, Blau + Associates will collaborate with Hilton to form a Chef Collective, an advisory board of young up-and-coming chefs who will help curate seasonal menus. Sustainability: Tempo by Hilton aligns with Hilton’s Travel with Purpose 2030 Goals to double its investment in social impact and cut its environmental footprint in half. To that end, this new brand is committed to implementing sustainable practices throughout the guest experience. Examples of specific initiatives include LightStay, food waste programs, responsible seafood sourcing, hydration stations throughout the property to replace single-use plastic bottles and full-size bath amenity dispensers to reduce disposable plastics. “Through our research, we found that while our current upscale offerings have been incredibly successful at earning loyalty among specific guest segments, there was a rising demographic of ambitious and highly discerning travelers that weren’t engaging with the category,” said Jon Witter, chief customer officer, Hilton. “With Tempo by Hilton, we are able to reach these influential consumers through a new, elevated yet approachable class of hotels designed to surpass expectations of both customers and owners in truly meaningful ways.” Conceived with extensive input from leading hotel owners and investors around the country, the new brand has seen strong momentum ahead of its unveiling. There are more than 30 individual commitments to date with properties confirmed in several prime markets across the US, including New York, Maui, Boston, Los Angeles, Lexington, Nashville, San Diego, Charlotte, Washington D.C., Houston, Atlanta, and more. An additional 30 deals are in various stages of development. All guests will enjoy the benefits of Hilton Honors, Hilton’s award-winning guest loyalty program for the company’s distinct portfolio of brands. Members who book directly with Hilton have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of points and money to book a stay, exclusive member discounts, free standard Wi-Fi and the Hilton Honors mobile app.

Create: Jan 18, 2020     Edit: Jan 18, 2020     International News
Hyatt to develop Hyatt Regency Kuala Lumpur

Hyatt to develop Hyatt Regency Kuala Lumpur

Hyatt Regency branded hotel in Kuala Lumpur, set to be completed in 2024, the new hotel will mark the return of the Hyatt Regency brand to Kuala Lumpur. For leisure and business travelers visiting the Malaysian capital, Hyatt Regency Kuala Lumpur will deliver energizing experiences and a stress-free environment that embodies the Hyatt Regency brand ethos. Guests will enjoy seamless, intuitive service alongside refreshing food and beverage concepts and flexible spaces suited for work, collaboration or relaxation. “We are excited to be working with KL MIDTOWN Sdn. Bhd. on the development of Hyatt Regency Kuala Lumpur and to be bringing the Hyatt Regency brand back to the energetic capital city of Malaysia,” said David Udell, group president, Asia Pacific, Hyatt. “This will be our second collaboration with Hap Seng in Malaysia after we recently announced our plans for the Hyatt Centric Kota Kinabalu. We are grateful for Hap Seng’s continued trust and are delighted to be part of these very exciting milestones and new experiences in Malaysia.” Hyatt Regency Kuala Lumpur will be a state-of-the-art property designed by internationally renowned architect Kengo Kuma. When completed, the hotel will offer four food and beverage concepts including two bars, a market café, and a Japanese restaurant. It will also feature an outdoor swimming pool, a fully equipped fitness center, and Regency Club – an exclusive lounge offering a relaxed environment to work, meet and socialize for club level guests. For meetings and events, the hotel will also include 21,528 square feet (2,000 square meters) of flexible space, including a 10,764 square foot (1,000 square meter) ballroom, making it the ideal setting for any occasion. The hotel will be situated just north of the Malaysia International Trade and Exhibition Centre (MITEC), the third largest MICE venue in Southeast Asia and the largest trade and exhibition center in Malaysia. With a direct connection to MITEC, Hyatt Regency Kuala Lumpur will be easily accessible for business travelers who are visiting the meeting venue. The venue is located just five miles (eight kilometers) northwest of Kuala Lumpur’s city center, and 37 miles (60 kilometers) from Kuala Lumpur International Airport. “In addition to being a prominent hotel for us in Malaysia, the introduction of Hyatt Regency Kuala Lumpur will bring awareness to the Hyatt Regency brand in the wider region,” said Patrick Finn, senior vice president – real estate & development, Asia-Pacific for Hyatt. “The new hotel is part of our strategy to grow Hyatt’s brand presence in Malaysia, building upon the five hotels that currently operate in the region.” “Hyatt Regency Kuala Lumpur will add to Hap Seng’s hotel development efforts with Hyatt in Malaysia, complementing the recently announced Hyatt Centric Kota Kinabalu,” said Dato’ Jorgen Bornhoft, chairman of Hap Seng Consolidated Berhad. “We chose Hyatt for this project because of our excellent past experience working together, paired with the hotel company’s established leadership reputation in the hospitality industry. We will work closely with Hyatt and Kengo Kuma to create a standout Hyatt Regency property that reflects all the elements that has made the brand a preferred choice for both business and leisure travelers over the years.”

Create: Jan 18, 2020     Edit: Jan 18, 2020     International News
Dorado Beach, a Ritz-Carlton Reserve officially reopens

Dorado Beach, a Ritz-Carlton Reserve officially reopens

Dorado Beach, a Ritz-Carlton Reserve officially reopens, marking an exciting chapter in the property’s rich legacy as well as in the recovery and resurgence of Puerto Rico. Following a meticulous restoration, Dorado Beach emerges more spectacular than ever, featuring expanded offerings, amenities and facilities, allowing the celebrated resort to continue to create transformative and personal journeys for all guests. As a part of Marriott International, Dorado Beach, a Ritz-Carlton Reserve has partnered with musical artist and philanthropist Lin-Manual Miranda to support his work in stimulating the Puerto Rican economy and preserving the country’s culture by strengthening and sustaining the local arts community. Throughout the resort’s opening season, starting now through February 2019, Dorado Beach will donate $10 per room to Miranda’s Flamboyan Arts Fund, which supports all aspects of Puerto Rico’s artistic community, including music, theater, visual arts, dance, literature, and youth arts education – critical components of Puerto Rico’s tourism industry and pivotal to the economic recovery of the island. “Dorado Beach exemplifies the unique qualities of the Reserve brand, which is distinguished for its collection of locally-inspired properties that offer heartfelt care and transformative experiences in the most incredible corners of the world,” said Lisa Holladay, Global Brand Leader for Ritz-Carlton Reserve. “With this reopening, the world’s most discerning travelers can once again immerse themselves in the local culture, enjoy unique experiences set apart by human connection and discover this rare estate anew while also supporting the revitalization of Puerto Rico.” Guests returning to Dorado Beach will find each of the property’s 114 beachfront guestrooms and suites re-imagined with a thoughtful design and refreshed with a color palette that amplifies the natural beauty just beyond their doors. The expansive and lush landscape that makes up this special, rare estate has welcomed the addition of more than 300,000 new plant species, resulting in a truly tropical sensory experience. “It is with great enthusiasm and joy that we welcome guests back to our treasured Reserve. The dedication, hard work and care that our Ladies and Gentlemen have invested in the transformation of Dorado Beach is truly remarkable and we look forward to sharing it with both returning and new guests,” said George Sotelo, General Manager of Dorado Beach, a Ritz-Carlton Reserve. “We are delighted to continue to curate extraordinary experiences for our guests through new and meaningful journeys, as well as by encouraging them to rediscover the intrinsic beauty of Dorado Beach.” Encanto Beach Club Bar & Grill will introduce a refreshed dinner menu featuring coastal cuisine that highlights authentic dishes from the Mediterranean. The property’s chic beachside restaurant, Positivo Sandbar, will debut an Omakase & Ceviche bar situated directly on the sand for relaxed, oceanside dining. Dorado Beach’s highly-anticipated new signature restaurant and bar, COA, will be revealed in mid-December 2018. The award-winning Spa Botánico has been fully revitalized for guests to unwind in serenity and comfort.  In addition to the return of its signature and locally-inspired spa treatments and unique handcrafted products that are made in the on-site apothecary, Spa Botánico will also debut new treatments as well as introduce a spa cuisine concept. Su Casa, Dorado Beach’s unique five-bedroom villa and former home of historical figure Clara Livingston, will welcome guests starting mid-December 2018 after completing a renovation that will fully modernize the space while maintaining its historical significance and personality.

Create: Jan 18, 2020     Edit: Jan 18, 2020     International News
Okura Nikko plans fourth in Taiwan in 2023

Okura Nikko plans fourth in Taiwan in 2023

The fourth property of Okura Nikko Hotels to be inaugurated in Taiwan, the new hotel is aimed at strengthening the company’s global network of properties. Okura Nikko Hotel Management Co., Ltd., a subsidiary of Hotel Okura Co., Ltd., announced that it will open the Hotel Nikko Kaohsiung in 2023. The company has contracted with Fanlu Construction Industry Co., Ltd., to manage the new property, with the support of an investment by Daiwa House Industry Co., Ltd. and Continental Development Corporation. Kaohsiung is Taiwan’s second largest city, with a thriving international harbor strategically located on the busy shipping lanes between Northeast Asia and the South Pacific. A number of Japanese companies have offices around the harbor, one of Kaohsiung’s sightseeing spots offering visitors fine views. It takes about 90 minutes by Taiwan High Speed Rail from the city to Taiwan's capital city Taipei. Kaohsiung International Airport offers direct flights to 7 cities in Japan, including Narita International Airport, and to about 30 cities in Asia, with the number of flights to overseas destinations steadily increasing. The hotel will offer 260 guest rooms, each with a standard area of about 36 m² on 21 floors above ground and four underground floors. It will feature a wide range of restaurants, including Japanese cuisine, Chinese cuisine and all-day dining, and a rooftop bar on the 21st floor where guests can enjoy stunning views of Kaohsiung harbor. The hotel’s facilities will meet the diverse needs of guests staying for both business and leisure. Marcel P. van Aelst, CEO, Okura Nikko Hotel Management Co., Ltd., commented, “We are very pleased to be opening our fourth hotel in Taiwan. We will be expanding our network with a particular focus on Asia, and Taiwan is a fast-developing market and a strategic destination for us. We hope to further raise awareness of our Okura Nikko Hotels brand in Taiwan.” According to local Tourism Bureau statistics, a total of about 4.6 million guests stayed in Kaohsiung City in the six months from January 2019, a 21% increase compared with the equivalent period the previous year. The Kaohsiung government is accordingly expecting an increase in the demand for leisure facilities and plans to meet this with the construction of new leisure infrastructure, in addition to complementing the city’s existing business facilities. Hotel Nikko Kaohsiung will be the fourth property of Okura Nikko Hotels to open in Taiwan, following the opening of Hotel Royal Nikko Taipei (1984), The Okura Prestige Taipei (2012) and The Okura Prestige Taichung (planned opening 2022). The new property is part of an ambitious undertaking to expand the group’s global portfolio to 100 properties, primarily in Asia, by 2020.

Create: Jan 18, 2020     Edit: Jan 18, 2020     International News
Meliá Hotels opens first in Thailand

Meliá Hotels opens first in Thailand

Meliá Hotels International and Asset World Corporation (AWC), Thailand's leading integrated lifestyle real estate group celebrated the grand opening of Meliá Koh Samui, a stunning nautical-themed luxury beachfront resort  in Koh Samui. The soul-stirring coastal haven, which combines a modern essence with the charming maritime heritage of Koh Samui, marks the first hotel under the Meliá Hotels & Resorts brand to open in Thailand. This opening of Meliá Koh Samui is the start of a strategic roll-out of the Meliá brand in Thailand and at least two more hotels will be opened in key destinations across Thailand, including INNSiDE by Meliá Bangkok Sukhumvit and a hotel in Chiang Mai in partnership with AWC. Nestled on Choeng Mon Beach, just 15 minutes from Samui International Airport, Meliá Koh Samui is a 159-room and 41-suite property that features a host of outstanding facilities, including two restaurants, an executive lounge, a stylish beach club and a swim-up bar, plus the YHI Spa, a fitness center and, for families, a kids' club, outdoor playground and a mini water park. Event planners can take advantage of extensive conference facilities of 7 multi-functional rooms including a room with unique beach front view, a ballroom that can accommodate up to 200 guests and an outdoor pool-side and beachfront function spaces which recently hosted a gala dinner for 500 guests. With its stunning seafront setting and exceptional amenities ideal for leisure and MICE travelers, Meliá Koh Samui will become one of the leading and most sought-after resorts on Koh Samui's north coast, a world-class tourism destination with outstanding facilities for all sectors of the market. Guests can also unwind in two outdoor swimming pools, including a large lagoon pool that loops like a river through the resort's lush tropical gardens. Many of the ground-floor Pool Access rooms and suites allow guests to slide directly into the embrace of cooling pool water from their private terrace. The Deluxe and Premium Rooms are ideal for couples, while the spacious Family Rooms feature a master bedroom for parents and in-room games for the kids. Guests seeking extra space and exclusive services can select the resort's suites that offer access to the executive lounge. The Level Boat Suites are truly unique, inspired by traditional Thai vessels and paying homage to Koh Samui's historic position as a safe haven for sailors and sea traders. This nautical design theme has been woven into the DNA of the resort, including the Level Lounge, which is shaped like a boat's hull. Embodying AWC's firm belief in “building a better future", and Meliá Hotels International's efforts to improve lives in disadvantaged communities across Thailand, Melia Koh Samui also houses the Gallery, a not-for-profit social enterprise of art and design gift shops under the aegis of the Asset World Foundation for Charity , which embraces socially responsible practices to contribute to society and communities. The shop will give customers the opportunity to be part of supporting the local communities with all profits contributing to further artistic endeavors, as well as preserving and promoting local culture and areas in need. Meliá Hotels International has been recently acknowledged as the Most Sustainable Hotel Company worldwide, by the SAM's Corporate Sustainability Assessment and sustainability is what the group wishes for from the beginning. “We are thrilled to partner with Meliá Hotels International and to introduce the Meliá Hotels & Resorts brand to Thailand for the first time. With its stunning seafront setting Meliá Koh Samui aims to offer a truly unique experience. As the hotel boasts the first lagoon pool and the largest swimming pool in Koh Samui, along with a creative combination of hydro therapy facilities like jacuzzi, water massage and rooms with a direct pool access, guests will find themselves relishing in the soothing fascination of water features. The hotel also offers a unique experience for guests who will be able to stay in suites fashioned after boats. These unique settings will enable them to enjoy a fun-filled and peaceful vacation in a serene atmosphere," said Khun Wallapa Traisorat, Meliá Koh Samui's owner, CEO and President of AWC. “This landmark project will mark the start of a strategic roll-out of the Meliá brand in Thailand, in line with AWC's growth-led strategy. Together, we aim to build a better future for Thailand's hospitality landscape and economy , and partnering with Meliá will allow us to set a new benchmark for Thai hospitality and drive global demand." “Today is a ground-breaking moment for Meliá Hotels International, as we celebrate our first hotel opening in Thailand – an extraordinary country and a strategic market for a leading global resort brand like ours. After more than 30 years of successful operations in Asia, we signed a strategic framework agreement with Asset World Corporation, we believe this first opening of Meliá Koh Samui is the beginning of our expansion in Thailand, bringing our dream of establishing and growing in this country alongside a major local partner to fruition; a partner that understands, and shares, our strong service and hospitality philosophy, a fundamental factor for ensuring the quality, reputation, and sustainability that we wish for Meliá Koh Samui," commented Mr. Gabriel Escarrer, Executive Vice Chairman and CEO of Meliá Hotels International at the opening ceremony. Beyond Thailand, Meliá Hotels International is expanding throughout Asia Pacific and has a total of 51 properties across the region, which are expected to open in the next few years.

Create: Jan 18, 2020     Edit: Jan 18, 2020     International News
Enabling the Service Experience - Chapter 1

Enabling the Service Experience - Chapter 1

Frontline Employee Recruitment and Selection Technique 1  Design Creative Job Announcements; In order to draw a strong applicant pool for open posi- tions, the position announcements must be well-crafted. The hotel’s marketing department should either write or help edit such descriptions. Without sacrificing truth in advertising, creative-minded marketers can often produce more interest- ing and appealing announcements than those who are more operations-minded. Technique 2  Foster Relationships with Educational Institutions; Often, the best line-level associates and entry-level manag- ers can be drawn from trade schools, colleges, and universities that offer hospitality management programs. All hotels (even free-standing, independent hotels) should have active relation- ships with one or more hospitality educational institutions. Technique 3 Participate in Career Events; A representative from the hotel’s management team should speak at local high school career days. Not only does this exposure foster positive community relations, but also the students are a good source of potential employees for certain positions. Technique 4 Encourage Employee Referrals; Line-level associates should be encouraged to recruit their friends for open positions. Because the line-level employee is knowledgeable about the hotel’s working culture and also knows his/her friends, this combination of knowledge puts him/her in an informed position to assess the potential match. Technique 5 Utilize 360-Degree Interviewing; Utilize 360-degree interviewing in which a candidate is interviewed not only by who s/he will be reporting to, but also by peers and potential subordinates. While this approach mandates interview training, there are several benefits. Namely, when a candidate is interviewed by future subordi- nates, his/her emotional intelligence, and rapport-building skills can be assessed. The 360-degree interviewing also gives those involved a sense of buy-in and engenders an empower- ment culture. Technique 6 Use Panel-Style Interviewing; Front-of-the-house position candidates should be sub- jected to the panel-style interviewing in which they are interviewed by more than one person at once. Panel-style interviewing allows for the ability to test a candidate’s confi- dence and conversational ability in a situation in which some would find intimidating. For the purpose of practicality, a panel interviewing approach can be combined with the 360 degree interviewing described in the previous technique. Technique 7 Encourage Multiple-Day Interviewing; Whenever possible, applicants for the line-level positions should be asked to return for interviews on more than one day in order to gauge their dependability and demeanor at various points in time. Technique 8 Assess Applicant Conversational Ability; During interviews, front-of-the-house applicants should be asked questions that test their conversational abilities. One such question might include ‘If an alien lands on earth, how would you describe to the alien how to make a peanut butter and jelly sandwich?’ Technique 9 Assess Applicant Creativity; During interviews, front-of-the-house applicants should be asked to complete tasks that assess their creative talents. For instance, they could be given four minutes to write all of the uses that can be thought of for an object (e.g., a blanket) and then given four more minutes to write all of the uses that can be thought of for a different object (e.g., a brick). This task is termed a divergence test, and responses can be rated based upon the following criteria : 1- F  luency—how many meaningful ideas are generated in response to the stimuli? 2- O  riginality—how rare are the given responses? 3- E  laboration—how much detail is contained in the responses? Technique 10 Assess Applicant Team-Mentality; During interviews, front-of-the-house applicants should be asked to tell a story about a time when they delivered exceptional customer service experience either at a hotel or any other service business. Candidates who recount stories in which they worked with past coworkers to deliver the experi- ence are likely more team-oriented than those who only discuss their own actions . Technique 11 Assess Applicant Problem Solving Skills; During interviews, a technique should be used to gauge the problem-solving skills of frontline associates. One such technique entails showing the candidate a container filled with small items, such as paperclips, and asking how s/he would go about estimating the number of items in the con- tainer (without opening it). Technique 12 Assess Applicant Innovativeness; On the application form for college students to intern at the hotel, ask the internship applicants to write a paragraph detailing a creative solution to a problem. For example: “Please describe one innovative solution to reducing guests’ perceived waiting times at check-in.” Technique 13 Incorporate a Walk-Through During an Interview; As part of the interview process, walk the applicant around the job area and observe how s/he interacts with the employ- ees as well as the guests. These observations provide a glimpse into the likely tone of interactions they will have if hired. In addition, when you let him/her see the work area and tasks, s/he may decide this is not a good fit or might become more excited about the prospect of working there. Technique 14 Incorporate a Slideshow During an Interview; When interviewing a job candidate, if the interviewer is pleased with the performance of the candidate, the inter- viewer should complete the meeting by showing the can- didate a slideshow on his/her laptop. The slideshow should include pictures of team members and pictures of them interacting. While viewing the pictures, stories can be shared regarding how the team members have been developed to be key players. Technique 15 Reinforce Reputation During an Interview; When interviewing a job candidate, if the interviewer is pleased with the performance of the candidate, the inter- viewer should make a point of telling the applicant about some of the accolades won by the hotel, the brand, and/or the man- agement company.

Create: Jan 18, 2020     Edit: Mar 7, 2020     Hotel Management
Tough year ahead for UK hoteliers with key issues to tackle

Tough year ahead for UK hoteliers with key issues to tackle

UK hoteliers face a tough year in 2020 with a growth in rooms supply increasing competition and dampening revenues, despite underlying demand remaining strong. ‘Hotels in the UK provinces found 2019 challenging and there seems to be little opportunity to improve this performance in 2020,’ commented HVS London chairman Russell Kett. ‘The pipeline of new hotel openings will continue to add further pressure to many hotels which have experienced a decline in occupancy and average rates, sometimes both. Once the current pipeline has worked its way through and post-Brexit demand levels have picked up, positive growth should be seen as we move into 2021 and 2022,’ he added. Demand for hotel rooms in London remained at a strong level throughout 2019 and hotels are likely to see a continuation of this, notwithstanding the growth in supply, especially at the luxury end of the market, which may lead to a softening of hotel occupancy levels. ‘Average rates in London should continue to grow, however, so overall RevPAR [rooms revenue per available room] is likely to remain flat throughout the year,’ added Kett. HVS has identified five key themes likely to impact the sector moving forward into the new decade – the need for a personalised offer; the importance of developing a relationship with the guest; the issue of corporate responsibility; attracting and retaining good staff; and the need to maximise profitability. Whether a hotel will get a particular guest’s business now depends on whether it will provide an appropriate experience beyond the minimum expectation of a comfortable bed, decent shower, fast efficient Wi-Fi and good value for money,’ said Kett. ‘Gen X and Gen Y travellers seek a more personal offer – an experience to remember that they can’t get elsewhere.’ Furthermore, hotels and hotel companies can no longer rely on loyalty schemes to build a relationship with guests as many no longer care about incentives such as free stays, especially when they are restricted from redeeming them. Hoteliers need to find a way to develop a meaningful relationship with customers to enhance their loyalty. HVS’s third concern is that of sustainability and social responsibility, which is increasingly forming part of consumers’ – and investors’ – decisions. It’s now essential for hotel operators to have such policies and to communicate them effectively to the guest – paying lip service isn’t enough. Credible environmental policies are now an essential part of business life. Likewise, the ongoing importance of attracting and retaining staff through competitive packages, providing training and meaningful career development has never been more vital in the sector, particularly post Brexit. Making staff feel part of a ‘family’, providing a flexible working environment and profit-sharing are already starting to make a huge impact in some businesses and more needs to be done to make the sector more attractive to potential recruits who live in the UK as well as ensuring current vacancies can be filled. Lastly, hoteliers need to ensure that as many areas of their hotel as possible are income producing in order to deliver a proper return on investment. A minimum of 15%, but preferably 20% profitability should be sought from F&B operations, for example, with under-performing areas of a hotel developed to provide overnight guests and non-residents with a well-designed range of refreshment options that make money. Concluded Kett: ‘The world is changing fast and hoteliers need to adapt and incorporate these changes in a creative way in order to survive and prosper.’

Create: Jan 13, 2020     Edit: Jan 13, 2020     International News
Declaring Their Independence, Big Box Hotels Combine Capacity, Personalized Service, High Tech & Flexibility

Declaring Their Independence, Big Box Hotels Combine Capacity, Personalized Service, High Tech & Flexibility

Eden Prairie (Minneapolis) MN, January 2020 … Bigger, bolder and now independent – Big Box Hotels are increasingly breaking off from major brands and deploying their expansive meeting spaces, extensive room inventory and outstanding technical services to become independent operators. It’s a growing trend that offers planners the advantages of a large hotel accommodating groups of up to 3,000 attendees while providing a level of flexibility and creativity once reserved for boutique properties and smaller brands. Teneo Hospitality Group, the leading group representation firm, is responding to this development by introducing its newest collection of member hotels – the Big Box Collection, which now includes 52 independent and smaller-branded member hotels across the United States, Europe and Dubai, United Arab Emirates. Eleven of these are offering special hot dates and incentives, available throughout 2020 and accommodating meetings in several prominent destinations including Boston, Chicago, Dallas, Honolulu, Orlando, Reno, San Diego and the Temecula Valley Wine Country in California. “This move from Big Box brands to independent status is a significant trend,” says Teneo President Mike Schugt. He notes that for the last 20-30 years, many boutique hotels have transitioned to independent or soft branded properties. This paved the way for many larger, branded properties to declare their independence and reap the benefits of autonomy. Big Box brands are able to provide far more options to planners and guests, unfettered by frequently inflexible policies of a large corporate brand. Often operating without a brand name, these newly independent hotels have embraced a creative, personalized culture based on the offering’s boutique hotels initiated 20 years ago. “We now see highly-customized, catering-to-all-your-senses experiences available to larger groups in the Big Box hotels we represent,” says Mike Schugt. Hoteliers are capitalizing on the new opportunities to bring in the best, most personalized aspects of the boutique concept – customized service that focus on issues important to guest satisfaction. These include sustainability, curated experiences, imaginative décor, music, scent, lighting, original art and architecture, raising the bar in food and beverage services – all without the cookie-cutter limitations that can be imposed by major brands. Planners should welcome this growing trend, according to Schaan Baker of Phillips Ultrasound. “The Big Box concept gives planners new options, sophisticated technical services, greater value and return on investment, a chance to explore new destinations, and the creative energy and resourcefulness of an independent or smaller brand property,” she notes. This creative, flexible approach lets hotels showcase the best of their destination. For example, the Boston Park Plaza, a Boston icon for nearly a century, has added a loft-like contemporary event space, Avenue 34, to its three magnificent ballrooms. In Hawaii, the new Alohini Resort, Waikiki Beach, offers a spectacular lobby Oceanarium and the Thrillist, an adventurous program of helicopter tours and horseback rides to plant legacy trees in Hawaii’s forests. At the Omni Dallas, planners can see their brand’s name in lights on the Dallas skyline, thanks to the mile of LED lights placed around the building. “By declaring their independence, many larger hotels are able to create their own, singular brands, free from rigid corporate policies and operating restrictions,” says Mike Schugt. He also notes that the trend toward autonomy dovetails perfectly with planners’ demand for more diverse meeting space, greater options in accommodations and the most sophisticated technology. At the same time, planners are calling for a less rigid, more open approach to the planning process. “Independent hotels are better able to provide a creative, workable and unique environment,” says Mike Schugt. He also sees this trend expanding and continuing for the foreseeable future. “Over 50 Big Box hotels have recently become independent,” Mike Schugt says. “We are proud that a significant number of them have become Teneo members, recognizing our commitment to promoting independent hotels and smaller brands.” Hotels in Teneo’s Big Box Collection, offering Hot Dates and Special Promotions throughout 2020, span historic landmarks, beachfront resorts, sophisticated urban hotels and major conference center hotels accommodating up to 3,000 attendees. -Alohini Resort, Waikiki Beach, Honolulu, Hawaii -Boston Park Plaza, Boston, Massachusetts -Caribe Royale, Orlando, Florida -Hotel del Coronado, San Diego, California -The Fairmont Chicago Millennium Park – Chicago, Illinois -The Fontainbleau, Miami, Florida -The Loews Meeting Complex at Universal Orlando, Orlando, Florida -The Omni Dallas, Dallas, Texas -The Pechanga Resort and Casino, Temecula, California -The Peppermill Resort Spa & Casino, Reno, Nevada -Rosen Hotels, Orlando, Florida

Create: Jan 11, 2020     Edit: Jan 11, 2020     International News
Six Senses plans its first urban hotel in the United States

Six Senses plans its first urban hotel in the United States

Extraordinary can’t happen in an ordinary place, and the launch of Six Senses New York at the end of 2020 is an exciting moment as the brand plans to open its first urban hotel in the United States. The XI in New York City is an extraordinary collaboration between visionary minds, and example of what happens when you toss the rulebook on what’s expected. Outside, the iconic twisting towers defy any attempt to keep the buildings in a standard rectangular shape. This is just as architect Bjarke Ingels intended: “In the case of the XI, we have the chance to make the world a little bit more like our dream world.” Inside, Six Senses New York will deliver a transformational experience rooted in immersive well-being. Residential owners, hotel guests and local club members will have access to some of the most pioneering wellness programming in the world, along with large spaces for working and entertaining and innovative culinary options. Look no further than the club roof, which will double as an organic veg patch, or dance floor, depending on how the mood takes you! Situated on a full city-block in vibrant West Chelsea, the XI rises above the Hudson River and the world-famous High Line in Manhattan. The hotel occupies ten floors of No. X and will open with 136 guest rooms and suites, a restaurant just off the High Line and a café with an outdoor terrace. Sustainability plays a central role in each element of the hotel, with the property adhering to the same guiding values that inform all Six Senses properties. Interiors are designed by celebrated Parisian firm Gilles & Boissier. Neutral colors and natural materials combine with light wood floors, charred wood accent walls and stonework to create a sense of tranquility against the dramatic backdrop of the ever-shifting city skyline. Local artisans also bring their take on Manhattan through individual artworks featured throughout the hotel. The large, asymmetrical walnut doors at the entrance serve as a reminder that within nature’s imperfection lies perfect beauty. Luxury resorts and getawaysExtraordinary can’t happen in an ordinary place, and the launch of Six Senses New York at the end of 2020 is an exciting moment as the brand plans to open its first urban hotel in the United States. The XI in New York City is an extraordinary collaboration between visionary minds, and example of what happens when you toss the rulebook on what’s expected. Outside, the iconic twisting towers defy any attempt to keep the buildings in a standard rectangular shape. This is just as architect Bjarke Ingels intended: “In the case of the XI, we have the chance to make the world a little bit more like our dream world.” Inside, Six Senses New York will deliver a transformational experience rooted in immersive well-being. Residential owners, hotel guests and local club members will have access to some of the most pioneering wellness programming in the world, along with large spaces for working and entertaining and innovative culinary options. Look no further than the club roof, which will double as an organic veg patch, or dance floor, depending on how the mood takes you! Situated on a full city-block in vibrant West Chelsea, the XI rises above the Hudson River and the world-famous High Line in Manhattan. The hotel occupies ten floors of No. X and will open with 136 guest rooms and suites, a restaurant just off the High Line and a café with an outdoor terrace. Sustainability plays a central role in each element of the hotel, with the property adhering to the same guiding values that inform all Six Senses properties. Interiors are designed by celebrated Parisian firm Gilles & Boissier. Neutral colors and natural materials combine with light wood floors, charred wood accent walls and stonework to create a sense of tranquility against the dramatic backdrop of the ever-shifting city skyline. Local artisans also bring their take on Manhattan through individual artworks featured throughout the hotel. The large, asymmetrical walnut doors at the entrance serve as a reminder that within nature’s imperfection lies perfect beauty. The remarkable 45,000 square feet of space dedicated to wellness illustrates the emphasis Six Senses places on this core value. The full-service spa will offer a vibroacoustic meditation dome, bathhouse and magnesium pool, Holistic Anti-Aging Center, fitness center, yoga studio, many social spaces with cafés, a restaurant, juice bars, co-working and lounge areas. The integrative wellness clinic will base treatments and activities on the preventative principles of the Eastern medicine approach and results-oriented Western influences. Building a presence in key cities is an exciting new chapter for Six Senses, but one that still stands for finding connection and reconnection in our world today. When the XI opens next year, it will have dedicated children’s and teen’s rooms to ensure Kids go VIP in New York

Create: Jan 11, 2020     Edit: Jan 11, 2020     International News
Attracting adventure tourists in 2020

Attracting adventure tourists in 2020

Adventure tourism is one of the fastest growing segments of the tourism industry, with a global market valued at $586 billion in 2018, and projected to reach $1,627 billion in 2026. However attractive this sector seems to be, drawing adventure tourists is no easy feat. Adventure travel providers need to understand, first of all, that travel trends and travelers’ preferences keep changing from time to time. What works this year may not work next year. Tourism professionals therefore have to always stay ahead of the curve. Today, there is a real thirst for authenticity of a destination, bound up with sustainability concerns including support for local businesses, reducing plastic consumption, community outreach and cultural sensitivity, especially in the adventure travel sector. Adventurers used to prioritise personal challenges and individual thrills. Now that “authenticity” ascends as the travel buzzword, they prefer to immerse themselves in authentic and local culture, from the history and traditions of the place to gastronomic routes and local products. This change of trend is reflected in the world’s largest tourism source market. Chinese tourists are becoming less satisfied with superficial tourist activities and shopping and increasingly driven by a desire to explore authentic, social and shareable experiences at the destinations they travel to. Accordingly, tourism providers in many countries are now providing different types of tourism products which create an authentic tourism experience. In Australia, tourists can participate in indigenous tourism activities such as traditional festivals, dances and guided tours, together with aboriginal Australians. Another example is the cookery classes offered in South-East Asian countries such as Thailand, Vietnam and Indonesia, in which tourists have the opportunity to cook with a local chef using local ingredients, recipes and cooking techniques. Not only do tourists today want to have unique, personalised journeys, they also want to create a positive impact when they travel. According to Booking.com, 72% of travelers makes more sustainable travel choices, and up to 73% of global travelers intends to stay in an eco-friendly or green accommodation.* “Travellers are thinking about who we’re giving our money to, where it’s going and how our actions and that of our accommodation choices could be kinder to people and places,” Juliet Kinsman, founder of bouteco.com, told National Geographic. Despite good intentions, the survey reveals that 37% of global travelers do not know how to make their travel more sustainable. The challenge thus lies not only on travel providers to have a strategy for sustainability but also to effectively communicate it to their clients. Some may struggle with initiating sustainability approaches or creating meaningful authentic products, while others do not know how to send a message to the audience. On February 12-14, 2020, international experts will gather in Kota Kinabalu, Sabah, Malaysia to address these issues as well as discuss opportunities in this dynamic tourism sector at the PATA Adventure Travel Mart and Conference 2020. Under the theme “Ahead of the Curve: Authenticity and Sustainability in Adventure,” the one-day conference includes concurrent sessions that allow participants to delve deep into the top trending themes in travel: sustainability and authenticity. Each session features a 45-minute presentation, followed by a 1.5-hour workshop with working exercises. Led by Eric Ricaurte, Founder & CEO, Greenview (Singapore), the Sustainability Track will look into responsible initiatives used by tour operators, accommodations and destinations – and how to message them to clients, including best practice examples from companies around the world and guidance on how to integrate sustainability ideas into day-to-day business operations. The Authenticity Track will looks at how to integrate adventure elements into tour programmes, including how to identify and use local resources (guides, food, architecture, etc) to create more authentic and meaningful experiences for travellers. This track will be led by Dan Moore, CEO, Consultant, Lead Facilitator, Pandion Consulting & Facilitation (USA). The PATA Adventure Travel Conference and Mart (ATCM) 2020 is Asia Pacific’s leading travel trade event dedicated to the adventure travel industry.

Create: Jan 11, 2020     Edit: Jan 11, 2020     International News
China's airlines and airports take automation to next level

China's airlines and airports take automation to next level

Airlines and airports in China are moving to another level of passenger service: They are embracing artificial intelligence and automation to provide the hyper-personalized self-service experience their passengers are demanding. According to the SITA 2019 China IT Insights, China’s airlines and airports are using these technologies to expand mobile services and automating the journey with self-service every step of the way. A key technology that is attracting investment is artificial intelligence (AI). SITA’s China IT Insights reveals that 88% of both airlines and airports are planning major programs, or R&D, with AI by 2022 and they are focusing on virtual agents and chatbots. This investment matches the demands from passengers; SITA’s research of passengers in China shows that 64% of them want a digital travel concierge. Already nearly half (43%) of airlines in China have AI-driven chatbot customer services and the planned investment should see the availability of them rising quickly over the coming years. May Zhou, Vice President and General Manager of SITA China, speaking at the SITA China Air Transport IT Summit in Nanning, said: “China’s airlines and airports have a strong record in embracing technology and automation to drive efficient operations and high levels of passenger services. Now they are moving to the next level where they will harness artificial intelligence to deliver more services, faster and to more people.” For passengers of China’s airlines and airports, self-service has reached a strong level of maturity, but a step-change is coming as biometrics is being adopted. Today, 27% of airports have self-boarding gates using biometrics with travel documents but in just three years this will jump to 66%. And more than half of the airports have plans for secure single biometric tokens for all touch points by 2022. Airlines too are committing to self-boarding gates using biometrics with ID, 60% are planning to use them driving a secure and seamless passenger experience right through the airport with the next three years. Zhou added: “The adoption of self-service by passengers across China has been very encouraging for airlines and airports. At SITA, we see many in the industry who are now ready and planning to add biometrics to bring self-service to the next level.” Mobile services are vital to meet China passengers’ demands and by 2022, all airlines and 93% of airports are planning investments in them. Services including flight discovery, airline offers, check-in and flight status notifications via mobile are already provided by all airlines. One fifth are also using mobiles to sell newspapers, magazines and movies/TV to passengers. Airports too are investing in mobile services to offer a more personalized experience for passengers. Services including, notifications about flight and airport status, and customer relationship management are well established and are offered by up to 81% of airports. Keeping the passenger informed and connected is not only what China’s airports are providing via mobile, they are also facilitating mobile payments. Close to three quarters enable passengers to buy airport services and allow cashless payments via mobile. This hyper-personalized service via mobile confirms it as a vital tool for China passengers. The report highlights that blockchain technology is another key area of investment for airlines, today only 24% have major programs, or R&D, planned but this is set to jump to 80% by 2022. This is in line with the recent trends and commitments to blockchain technology in the country.

Create: Jan 7, 2020     Edit: Jan 7, 2020     International News


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