Action learning
The process whereby individuals learn skills through involvement in a team focusing on
organization-specific problems. This is achieved through the use of questioning, analysis, and
Action learning
The process whereby individuals learn skills through involvement in a team focusing on organization-specific problems. This is achieved through the use of questioning, analysis, and problem-solving techniques.
As the individuals using this process are often working out with their normal area there is the added advantage of learning about other processes or areas of the business whilst developing interpersonal skills and, of course, improving organizational effectiveness.
For example, a member of the front office team in a hotel may work in an action group with individuals from the sales and reservations teams to consider how to improve communication between the departments.
The front office team member will learn about the other departments and assist in the creation of a solution for more effective communication; thus learning has taken place.
Persian
