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Around 200 evacuated from Madrid hotel fire, no one injured

Around 200 people had to be evacuated from a hotel on the outskirts of Madrid that caught fire on Thursday evening, a Madrid emergency spokeswoman said. "No one was injured after an orderly evacuation of the four star Hotel Nuevo Madrid building that was up in flames," the spokeswoman said, adding that the cause of the fire was still unknown. Fifteen fire brigades, ambulances and police patrols arrived at the scene to bring the situation under control. The hotel had caught fire at around 7 p.m. Thursday, causing a huge column of smoke visible from several points in Madrid, the spokeswoman said. Fernando Munilla, a spokesman for Madrid's fire department, said on social media that fire brigades managed to immediately extinguish the flames on the hotel's rooftop. The Hotel Nuevo Madrid hotel is located in north of the city, next to highway M-30.

Create: Jun 7, 2021 Edit: Jun 7, 2021

Paramount Lodging Advisors Arranges the Sale of the DoubleTree by Hilton St. Louis Airport Hotel

St. Louis, MO—Paramount Lodging Advisors (PLA) has successfully sold the DoubleTree St. Louis Airport located at 4505 Woodson Rd. PLA Associates Beau Mullenix and Lora Simpson, and Senior Managing Director Adam Montufar represented the seller in this transaction. The sale of the 158-room hotel is the second property transacted by PLA in the St. Louis market to close this month. The DoubleTree by Hilton STL Airport recently underwent a comprehensive $5.5MM renovation and is ideally located directly South of St. Louis Lambert International Airport. “Selling a privately owned, full-service airport hotel during COVID is not an easy assignment. I am very proud of how hard our team worked to deliver a successful outcome for our client despite the many challenges,” stated Montufar

Create: May 26, 2021 Edit: May 26, 2021

The St. Regis Bermuda Resort Debuts in Historic Town of St. George’s

St. Regis Hotels & Resorts today announced the opening of The St. Regis Bermuda Resort. Extending the legacy of St. Regis from New York’s finest address of 55th and Fifth, the resort blends the timelessness of a bygone era with avant-garde Bermudian design and cultural influences. Situated in the historic Town of St. George’s, an UNESCO World Heritage site, and nestled among the soft sands and turquoise water of St. Catherine’s Beach, the resort is the first Marriott International luxury brand property to debut on the island. Drawing upon the celebrated spirit of leisure travel, The St. Regis Bermuda Resort seamlessly brings together elegant accommodations, exceptional amenities, and the brand’s signature Butler Service to create an enchanted island escape. “Bermuda has long served as an exclusive destination for the global luminaries, making it the ideal location to debut a glamorous new St. Regis resort. Much like the island, St. Regis is steeped in rich history, offering a storied past and exciting future,” said George Fleck, Vice President and Global Brand Leader for St. Regis Hotels & Resorts. “The St. Regis brand’s founding family, the Astors, spent time on this beautiful island more than a century ago. Now, the House of Astor’s celebrated traditions and rituals will bring this visionary spirit, avant-garde style and impeccable service back to Bermuda where our address is your muse.” Spanning St. Catherine’s Beach in a gentle arc, the OBMI designed architecture and interiors of The St. Regis Bermuda Resort draw inspiration from the destination’s notable local geography, heritage and traditions, beautifully weaving the island’s legacy together with the glamourous spirit and sophistication of St. Regis. The resort features 120 elegant guestrooms, including 21suites and an ultra-luxury residential development offering two and three-bedroom residences. Each guestroom features a private balcony and is designed to immediately draw the eye to expansive ocean views and stunning vistas of Bermuda’s celebrated Fort St. Catherine. Speaking to the island’s bold fortitude, stone foundations and formations inform texture and patterns, while the purposeful irreverence of Bermuda’s fashion is brought in through saturated colors and striking geometry. The St. Regis Bermuda Resort promises to be an enchanted beachfront oasis for guests and local luminaries alike,” said Jan Vanhaelewyn, General Manager at The St. Regis Bermuda Resort. “With bespoke service, exquisite design, outstanding culinary venues, the historic Five Forts Golf Course, and more than a dash of glamour, we hope to inspire and contribute to the local hospitality landscape and help elevate luxury in this iconic leisure destination.” The resort’s sophisticated food and beverage offerings include Lina, a flavorful all-day restaurant whose name is a playful nod to the nickname of St. Regis’ founding patroness Mrs. Caroline Astor. This venue features a delectable, light and fresh menu that leans into Bermuda’s coastal offerings and is inspired by the irreverent glamour of yachting clubs of the past. In the evening, the signature blackboards of famed BLT Steak NY will share daily specials, offering guests the finest in modern steakhouse fare. At the iconic St. Regis Bar, guests can socialize and celebrate while enjoying champagne, libations and light bites. The resort will also debut the Gates Bay Mary, its unique twist on the brand’s signature cocktail – the Bloody Mary. The Gates Bay Mary is named for the turquoise bay bordering the resort and infuses native fennel, Goslings Gold Seal Rum, Outerbridge’s Original Sherry Peppers Sauce, and a special spice mix created on the island Overlooking azure waters, the resort features both an adult and a family pool where guests can lounge luxuriantly or enjoy a private cabana for an exclusive retreat. Indulgence and relaxation awaits at the St. Regis Spa, which offers a comprehensive menu of unique personalized treatments using natural and precious elements and featuring products by Sothys. Additionally, a 24-hour fitness center offers state-of-the-art equipment. Younger guests will be able to enjoy unique amenities and enriching activities at The St. Regis Children’s Club, while Family Traditions programming offers meaningful excursions and experiences for the whole family. True to the Astors love for sports and speed, both guests and locals can relax with a day on the links or a night at the casino. Breathing new life into a historic landmark, the scenic Five Forts Golf Course is a marvelous and challenging 18-hole course. Named for the five notable forts that surround it, leisure seekers will tee off near Fort Victoria and enjoy captivating ocean views as they make their way through the 4,436-yard course, concluding at Fort St. Catherine. State-of-the-art, GPS-enabled golf carts will ensure the brand’s bespoke service reaches guests no matter where they are on the green. For a dazzling evening of sophistication and glamour, the resort proudly features the St. Regis brand’s first casino, slated to open later this year. This 5,500 sq. ft. gaming floor offers a variety of options for guests looking to roll the dice, in addition to a salon privé with two private tables. As the finest address for truly bespoke events and celebrations, the resort also features 10,989 sq. ft. of event space. Perfect for executive retreats, family gatherings, or enjoying milestone moments, offerings include a state-of-the-art boardroom, an exceptional ballroom that can host up to 150 people and a stunning terrace for oceanside events. The resort can also create a personalized, private set up on the beach while an additional event lawn located at the 18th hole of the Five Forts Golf Course offers spectacular sunset views overlooking both the ocean and Fort St. Catherine. Informed by the brand’s legacy of celebration from the Gilded Age to the present day, each event at The St. Regis Bermuda is thoughtfully curated and complemented with exceptional service.

Create: May 25, 2021 Edit: May 25, 2021

AC Hotel by Marriott Maui Wailea Opens in Hawaii Marking Brand Debut

AC Hotel by Marriott Maui Wailea officially opens its doors today as the newest hotel and the first property in the Hawaiian Islands for the design-driven AC Hotels lifestyle brand. Part of Marriott Bonvoy’s portfolio of 30 extraordinary brands, the hotel marks a significant milestone in delivering an effortless travel experience that strikes the perfect balance between everything you need, and nothing you don’t, in the stunning leisure destination of Maui. Nestled on three acres on the sunny southwestern coastline, AC Hotel by Marriott Maui Wailea features 110 guestrooms with 12 suites, and an infinity-edge pool with a hot tub and cabanas. The hotel offers a perfectly curated experience, focused on the meaningful details and services that enhance every guest’s stay, allowing them to recharge and focus on the beauty of the island. “Our new hotel seamlessly blends the AC brand’s signature amenities with Maui’s naturally-inspiring landscape, people and aesthetics,” says Kaleo Kenui, Dual General Manager for AC Hotel by Marriott Maui Wailea and Residence Inn Maui Wailea. “The overall design is an artistic rendition based on genuine Hawaiian experiences blending with modern life and a recognition of the diverse cultures forming Maui’s remarkable melting pot of humanity.” Large glass panels depicting ocean waves are illuminated at the main entrance acknowledging its proximity to the ocean and the important role it plays on the island. The sunken lounge surrounded by natural lava with tatami-styled flooring pattern of lava stone, varieties of tribal necklaces made from different shells, woodwork, prints and elements are curated throughout the hotel, recognizing the cultural influences of Asian and Pacific-Islander communities. Finally, 100 strands of lei made from dried seeds, berries and flowers, varying up to 12-feet in length, are strung into two beautiful tapestries at the lobby honoring the Hawaiian tradition of gifting lei as a symbol of aloha. “While the new hotel offers more options for visitors, it also allows us to continue supporting our local economy by infusing as much locally-produced art, crafts and culinary creations as we can and creating more jobs,” says Kenui. Intimate and modern, AC Hotel by Marriott Maui Wailea presents two al-fresco and versatile dining options: AC Kitchen and KAI. AC Kitchen—framed by floor-to-ceiling windows, presents guests with a blend of international and Hawaiian inspired cuisine; wine, charcuterie, and fromage tastings; and locally curated delicacies for special culinary events. KAI, meaning “sea” or “seaside” in Hawaiian, is the poolside tiki bar featuring a long, rectangular lava stone firepit that brings a warm and cozy experience to the outdoors, complementing the spectacular sunset views of the Pacific Ocean and neighbor islands. The sophisticated, modern guestrooms feature a neutral-palette color scheme, hardwood floors, and sleek and elevated furnishings to create a greater sense of flow and space. Guests will enjoy smart features like ambiance controls to adjust temperature and lighting, plus traditional and USB outlets in all the right places. The rooms feature curated artwork that reflect Maui and offer views of the Pacific Ocean; islands Lanaʻi, Kahoʻolawe and Molokini; and Mount Haleakala. All rooms will have a private lanai, ensuring guests have the outdoor space they deserve to relax in paradise. AC Hotel by Marriott Maui Wailea features additional signature AC public spaces. Designed with an upscale feel and equipped with business center amenities, including a computer work station and printer services, AC Library provides a flexible environment for guests to work and collaborate. For guests looking to maintain their exercise routine while on vacation, AC Fitness Center is open 24 hours a day with the latest fitness equipment including exercise machines, free weights, lifting benches and a stretching area. AC Hotel by Marriott Maui Wailea is within walking distance to Wailea, Ulua, Mōkapu, and Keawakapu beaches and retail centers Wailea Village, Wailea Gateway, and The Shops at Wailea offering 100 shops and galleries combined. Other nearby experiences include more than 40 restaurants and bars, world-class spas, Wailea Tennis Club and Wailea Golf’s three championship courses. AC Hotel by Marriott Maui Wailea will open committed to its guests and team members’ safety. It will follow Marriott International’s Commitment to Clean operating standards and protocols that include enhanced health and safety standards, anchored by the company’s Global Cleanliness Council. These include guest and associate face-covering requirements, social distancing policies, reduced seating capacity for meetings, frequent cleaning of high-touch areas, hand sanitizing stations throughout the hotel and mobile technology.

Create: May 25, 2021 Edit: May 25, 2021

The St. Regis Dubai, The Palm Debuts on Iconic Palm Jumeirah Island

St. Regis Hotels & Resorts, part of Marriott Bonvoy’s portfolio of 30 extraordinary brands, today announced the highly anticipated debut of The St. Regis Dubai, The Palm. Heralding the storied heritage and celebrated traditions of St. Regis, this hotel joins a dynamic global portfolio and brings the brand’s signature hallmarks of bespoke service, innovative design, and exquisite experiences to the world-famous island and cosmopolitan city of Dubai. “With its spectacular skyline, breathtaking desert landscapes, contemporary architecture, thriving culture and varied entertainment offerings, Dubai is one of the most sought-after destinations for global leisure travellers,” said Sandeep Walia, Area Vice President – United Arab Emirates, Marriott International. “The St. Regis Dubai, The Palm is an exquisite addition to our global portfolio and offers a century-old legacy of uncompromising refinement and bespoke service on Dubai’s iconic Palm Jumeirah.” “We are delighted to welcome the St. Regis brand to our portfolio of hospitality partners. Palm Jumeirah is firmly established as world-leading destination for living, leisure and tourism, and the opening of The St. Regis Dubai, The Palm brings yet another world-class hospitality offering to the island’s ever-growing list of attractions, including The View, which opened at the top of The Palm Tower last month. With its enviable location, luxury facilities and signature service, the hotel is sure to be a draw for UAE residents and Dubai’s regional and global luminaries,” said Omar Khoory, Chief Assets and Hospitality Officer at Nakheel. Sophisticated Design and Exceptional AccommodationsDesigned to feature the brand’s sophisticated aesthetic, The St. Regis Dubai, The Palm balances local influences with the modern glamour and visionary spirit of St. Regis. Elegant décor and contemporary interiors are accentuated with bespoke elements such as the hotel’s grand staircase, which is embellished with gold detailing that encircles an exquisite chandelier. Inspired by the Arabian palm tree, the chandelier is gilded with shimmering crystals that gracefully illuminate the ground floor of the hotel. The intimate lobby features plush lounge areas and a tucked-away library lit by an artful fireplace. The corridors and gathering spaces are adorned with a thoughtfully curated art collection featuring contemporary artwork and paintings. The 264 lavishly appointed guestrooms and 26 elegant suites offer luxuriant comfort, exceptional amenities and expansive views of Palm Jumeirah, the Arabian Gulf and the Dubai skyline through floor-to-ceiling windows. The St. Regis Dubai, The Palm features the renowned hallmarks of the St. Regis brand, including St. Regis Butler Service, which allows each guest to customise their stay according to personal tastes and preferences. Distinctive Culinary ExperiencesThe hotel is a vibrant lifestyle destination with a diverse selection of restaurants, bars and lounges. Cordelia sets the tone for a sophisticated evening, offering a variety of flavourful cuisine, including premium cuts of meat and seafood sourced from around the world – expertly prepared and grilled to perfection. Her by Caroline Astor offers an elegant gathering place to enjoy the brand’s signature Afternoon Tea. The ladies-only venue is an intimate setting and features curated tea pairings and a locally inspired take on this acclaimed St. Regis ritual. The iconic St. Regis Bar extends the legacy of the King Cole Bar at the brand’s flagship property at 55th and Fifth Ave. in New York City, where the world-renowned Bloody Mary cocktail was born in 1934. Guests can enjoy The Glitzy Mary, a locally inspired take on the brand’s signature beverage, which features traditional Emirati flavours including date syrup, an aromatic bezaar spice blend, sun-dried lime and earthy saffron. The poolside restaurant, Dip Pool Bar, with scenic views of Dubai’s skyline, is the ideal place to relax and enjoy a light meal. Honouring a signature tradition at St. Regis properties around the world, The St. Regis Dubai, The Palm marks the transition from day to evening with a celebratory sabering at dusk. Rejuvenation for the Body and SoulA luxurious oasis, The St. Regis Spa offers transformative and bespoke signature treatments including the Signature Gold Journey, which uses 24k gold to nourish and strengthen the skin. Guests can work out in the exclusive Fitness Center, featuring a range of cardio and strength equipment, or enjoy a leisurely swim in a choice of two pools, one for families and one for adults. The hotel is also steps away from soft sandy beaches and the soon-to-open St. Regis Beach Club. A Sophisticated Destination for Bespoke EventsMarking the brand’s legacy of iconic celebrations, The St. Regis Dubai, The Palm boasts an elegant Astor Ballroom, which is brightly lit with natural daylight and features grand sculpted doors, blended silk rugs and a striking chandelier with abstract fluted glass leaves. From intimate events to lavish celebrations and business gatherings alike, the hotel offers choice and flexibility with its six multi-purpose meeting rooms all equipped with state-of-the-art technology. “We are delighted to have opened the doors of The St. Regis Dubai, The Palm and look forward to inviting guests to enjoy our rituals and traditions, alongside exceptional luxury and anticipatory service,” said Marwan Fadel, General Manager, The St. Regis Dubai, The Palm. The City’s Finest AddressThe St. Regis Dubai, The Palm occupies the first 18 floors of The Palm Tower, a stunning new 52-story landmark development connected to the Nakheel Mall which offers world class shopping, a variety of culinary venues and entertainment options. Guests can also access the Palm Monorail from the mall for a scenic route to the landmarks of Palm Jumeirah. On the 52nd floor of the tower, The View at The Palm is an exclusive observation deck that rests 240 metres above the iconic island and offers sweeping, 360-degree views of Palm Jumeirah, the Arabian Gulf and the city skyline, as well as an interactive experience showcasing the history and creativity behind the island. The hotel is also a three-minute drive to The Pointe, an iconic waterfront destination, with restaurants, shops, and the world’s largest fountain measuring 7,327 square metres.

Create: May 22, 2021 Edit: May 22, 2021

Core Hospitality Signs Agreement With Marriott International to Bring Fairfield by Marriott to Denmark

Danish management company Core Hospitality has signed an agreement with Marriott International to debut Fairfield by Marriott in Denmark. Expected to open in 2023, Fairfield by Marriott Copenhagen Nordhavn will be located in the city’s North Harbour district, just five kilometres from the city centre. Thoughtfully considered for the European market, the 222- guestroom hotel is set to offer the brand’s renowned warm service, along with amenities including 24/7 retail outlet, bar, gym and bike rental. “It’s an honour to bring our partnership with Marriott International to new heights with the signing of Fairfield by Marriott Copenhagen Nordhavn. The hotel’s prime location on the waterfront at PFA’s Nordø project in Copenhagen’s North Harbor district provides a beautiful backdrop for the new hotel.” says Per Denker Sørensen, CEO of Core Hospitality. “We look forward to welcoming guests with Fairfield by Marriott’s longstanding tradition of warm hospitality, paired with relaxed and efficient design and modern, timeless style.” The hotel is expected to showcase Fairfield by Marriott’s design ethos inspired by the beauty of simplicity. The effortlessly relaxed and efficient hotel design is fused with a modern, timeless and contemporary North European aesthetic and draws inspiration from the hotel’s peaceful waterfront surroundings. Further enhancing Fairfield by Marriott Copenhagen Nordhavn’s credentials, the hotel is expected to be built in compliance with the eco-certificate DGNB Gold and operated as a Green Key hotel, making it one of the most sustainable hotels in the area. The hotel will be located just 500 metres from the nearest metro station, which will take guests straight into the city centre in under six minutes. The transformed North Harbour district, one of Europe’s largest new urban development areas, includes several local offerings such as the Sandkaj harbour bath, Lüder’s recreational space, a cinema, supermarkets, restaurants, and cafes. Fairfield by Marriott Copenhagen Nordhavn will be part of the dual-branded complex, which also includes longer stay hotel Residence Inn Copenhagen Nordhavn, another Marriott International branded property.

Create: May 22, 2021 Edit: May 22, 2021

Colebrook Financial Announces Receivable Loan to Latitude Vacation Club

Latitude Vacation Club has entered into an agreement with Colebrook Financial Company, a leading lender to the timeshare and travel club industries to provide a receivable loan. Latitude Vacation Club’s home resort, Ancora Cap Cana Marina Resort & Villas is inside Cap Cana, a gated community of 33,000 acres—twice the size of Manhattan– located 10 minutes from Punta Cana’s International Airport. This is a first-time development for Cecil Latta, well known for his sales and marketing successes at Westgate Resorts, Tempus Resorts, and El Cid Vacations Club in Mexico. As CEO and Founder of Latitude Vacation Club, headquartered in Celebration, FL, Latta is focused on offering 20 year memberships in Latitude Vacation Club+ featuring Ancora Cap Cana Marina Resort and Villas. In addition to some the best Bill Fishing in the world, Latitude Vacation Club+ members may enjoy one of the Dominican Republic’s most famous attractions, Scape Park, as well as Punta Espada a Jack Nicklaus signature golf course rated number 1 in Mexico and the Caribbean since 2011, an equestrian center called Los Establos with FIFA certified soccer (football) fields. Bill Ryczek, Principal of Colebrook Financial said: “We’ve worked with Cecil Latta on other projects and are delighted to finance his new offering in the Dominican Republic. He’s been known for years as one of the top sales and marketers in the timeshare industry, and we’re glad to see him developing his own project for the first time. We think there’s some real opportunity for growth, and thus far sales have been terrific, despite current travel conditions. Once travel opens up, we expect excellent results.” Latitude and Cecil Latta have had a working relationship with Colebrook Financial Company’s Bill Ryczek and Tom Petrisko for years. Latta says, “Getting to know them, their personal and professional integrity made working with them a simple choice. What about Colebrook is outstanding? Even during the most challenging of times Colebrook has stuck to their lending plans when many others decided not to.” Colebrook is a pioneer in many forms of financing and began working with club products before most lenders. Few competitors can match their longevity in the industry. They enjoy a reputation for adapting to new situations more quickly than larger institutions.

Create: May 22, 2021 Edit: May 22, 2021

BENCHMARK® Adds Bermuda’s Historic Cambridge Beaches Resort & Spa to Expanding Portfolio of Leisure & Incentive Travel Properties

BENCHMARK®, a global hospitality company, today announces the addition of Bermuda’s Cambridge Beaches Resort & Spa to its international collection of resorts, hotels, and conference centers. The 90-year-old resort becomes the first property the management group will operate in the British territory widely known for its pink sand beaches and turquoise waters. “The addition of Cambridge Beaches Resort & Spa to the Benchmark family marks an exciting milestone for our team: we prepare to operate our first resort in this legendary destination,” said Benchmark CEO Alex Cabañas. “Benchmark is thrilled to partner with Cambridge Beaches’ new ownership, Dovetail + Co, as we work together to elevate this notable property.” Located on Bermuda’s West End, Cambridge Beaches Resort & Spa spans a private 20-acre peninsula surrounded by the Atlantic Ocean and Mangrove Bay. The property’s footprint includes 86 cottage-style suites that boost individual outdoor spaces, while select accommodations feature private plunge pools with views of the Atlantic Ocean. Four beach areas and a waterfront swimming pool offer guests a variety of options for oceanside lounging, and an on-site, five-acre ornamental garden showcases the tranquility of the destination. Spa lovers can indulge at Cambridge Beaches’ 10,000-square-foot Ocean Spa that is home to an indoor swimming pool, hot tub, and fitness center. The resort’s multiple dining venues appeal to a range of palates, with a selection that reaches from causal poolside fare to elevated cuisine. Additional amenities include tennis courts, a putting green, croquet lawn, marina, and a watersports hub. Cambridge Beaches originally opened 90 years ago as Bermuda’s first cottage-style accommodations, although some buildings date back to the 1600s, shortly after the island’s discovery in 1609. Today, the resort remains a go-to for travelers from around the globe. As Cambridge Beaches transitions under its new ownership and management, the property will see updates to its rooms and public spaces and a refined guest experience

Create: May 22, 2021 Edit: May 22, 2021

Peachtree Hotel Group Completes Multimillion-Dollar Renovation of Hampton Inn Baltimore

Peachtree Hotel Group (“Peachtree”) has completed a $5.3 million renovation of the Hampton Inn by Hilton Baltimore-Downtown Convention Center. The property-wide renovation of the 8-story, 126-room hotel featured a complete modernization of all guestrooms, public spaces and exterior settings. The hotel, operated by Peachtree Hospitality Management (“PHM”), a division of Peachtree, is located at 550 Washington Blvd. Peachtree acquired the property in 2019 due to its irreplaceable location in downtown Baltimore. The hotel is conveniently located across the street from Oriole Park at Camden Yards and adjacent to the Baltimore Convention Center. The hotel is also a short walk from the University of Maryland Medical Center, M&T Bank Stadium, home of the Baltimore Ravens, and the Horseshoe Casino Baltimore. “We are pleased with the improvements to the Hampton Inn, making it the most recently renovated hotel in the area,” said Patrick Short, president of PHM. “The top-to-bottom renovations were designed to meet the exacting demands of today’s business and leisure travelers.” The guestroom refurbishments focused on adding comfortable seating, enhanced lighting, contemporary artwork and room furnishings, and new televisions. The guest bathroom renovations included modern vanities and tub-to-shower conversions. To enhance the guest arrival experience, the hotel has new furniture, flooring, contemporary artwork and a reimaged front desk. The exterior setting was enhanced with brickwork and painting, with upgrades to lighting and seating. The hotel also has an updated pool area, corridors, public restrooms, a meeting room and a fitness room with all new equipment. “We have taken great steps to improve the guest experience while ensuring our guests are comfortable with the level of cleanliness throughout the hotel,” Short said.

Create: May 19, 2021 Edit: May 19, 2021

Village Hotels Installs Google Nest Hub Solution Powered by Volara Across All 32 U.K. Hotels

Village Hotels has selected Volara to voice enable all guestrooms and guest services in its portfolio of hotels across the United Kingdom with Google’s hotel solution. Volara’s conversation-management software and secure integrations hub will enable guests staying at any of the innovative hotel brand’s 32 properties to use simple voice commands to interact with the hotel and personalise their experiences, from making service requests and setting alarms to asking for local recommendations and or hotel information. Together, this technology will enable Village Hotels’ guests to get what they want, when they want it, without lifting a finger. Further, frequent guests of Village Hotels can easily make their next reservation at any Village Hotels location — from Portsmouth to Bristol to London — by simply saying, “Hey Google, call reservations.” Volara’s platform-agnostic software turns popular voice assistants into a hotel business tool that drives more efficient guest service, influences guests’ behaviour by promoting hotel amenities and guest activities, measurably improves net promoter scores by 20 percent, and helps hoteliers understand their guests better. Volara’s secure integrations hub connects hotels to more than 50 powerful technologies, including property-management systems, IPTV systems, work order-management systems, room controls, guest-engagement platforms, valet software, staff alert technologies and more. Volara is the only hotel-focused solution with an Alexa for Business Solution Designation. Volara is a launch partner for Google’s Hotel Solution, Google Assistant Interpreter Mode, and Alexa for Hospitality. Today the company provides conversation management software and secure integrations for 98 percent of the hotels using voice assistants across the globe. “Village Hotels are designed to give travelers a truly immersive guest experience,” said Jon Davis, Village Hotels CTO. “That means giving guests a contactless way to talk to us. We want to answer their questions and fulfill requests quickly and accurately without a lot of staff interaction. To do this ― as well as to get to know our customers better and anticipate their needs on future stays at any hotel in our system — Village has become the first hotel brand to commit to voice enabling its entire portfolio with Google’s hotel solution customised, implemented, and supported by Volara. “From a Google Nest Hub smart display set up in each room, we can specifically and immediately address guest requests on voice command,” he said. “Guests can make their stay more seamless by saying things like ‘Hey Google, set an alarm for tomorrow morning at 8AM,’ or learn more about Village Hotels’ exclusive offers and popular loyalty program by saying things like ‘Hey Google, how do I join the Booking Revolution?’ or ‘Hey Google, tell me about VWorks.’ With the best of Google and Volara, we know we are getting the most secure and flexible platform in hospitality. Both companies share in our commitment to maintain guest privacy and deliver truly brand consistent experiences.” Village Hotel’s voice technology rollout began in 2019 at the Village Hotel Portsmouth, Village Hotel Bristol, and Village Hotel Basingstoke. Properties in London Watford, Farnborough, and Southampton Eastleigh have already been enabled with the solution in every guestroom. Over the coming months, the hotel brand will be bringing the solution to every guestroom at Aberdeen, Birmingham, Blackpool, Bournemouth, Cardiff, Chester, Coventry, Edinburgh, Glasgow, Hull, Leeds, Liverpool, Maidstone, Manchester, Newcastle, Nottingham, Solihull, Swansea, Swindon, Warrington, and Wirral. “Village Hotels is the first hotel brand to commit to voice enabling its entire portfolio,” said David Berger, Volara CEO. “As Village Hotels continue to grow, our solution will grow with it. This leading hotel brand is raising the bar on guest engagement — driving satisfaction and loyalty one guest voice command at a time. Together we are delivering contextually relevant, totally awesome, conversational experiences at scale.”

Create: May 19, 2021 Edit: May 19, 2021

Amara Resort and Spa Embarks on Property-Wide, Multimillion-Dollar Renovation

Amara Resort and Spa, a beloved resort in Sedona, Ariz., announced today that it has embarked on a multimillion-dollar renovation that will bring a new and sophisticated “tree lodge” aesthetic to all 100 guestrooms and public spaces on property. Nestled along the banks of Oak Creek, the renovation will be completed in phases in an effort not to affect the guest experience. Amara’s signature restaurant, SaltRock Southwest Kitchen, and the award-winning Amara Spa will also be enhanced, with the full project slated to be completed in fall 2021 ahead of Labor Day weekend. “When the new design is unveiled later this year, Amara will not only have the newest guestrooms in the market but it will be a destination where locals and world travelers alike will come to be immersed in the local culture through well-appointed design elements and Sedona-centric programming,” said Nick Solomon, general manager of Amara. “With the resort’s panoramic red rock views, its creekside location and its walkability to the dining, shopping and entertainment in Uptown Sedona, there’s really no other property like it in Northern Arizona.” Taking inspiration from the surrounding red rocks, metaphysical energy and fabled vortexes for which the small resort town has become famous, the renovations at Amara will bring the outdoors in by encompassing all five of the natural elements surrounding the resort. Every room will feel like a sanctuary as neutral tones blend harmoniously with organic textures, while a deep blue feature wall will serve as an anchor to promote a sense of connection to the sights and sounds of the nearby babbling creek. Rich wooden elements like headboards handcrafted from local fallen trees, bedside lamps and new furnishings will allow guests to feel one with nature. New artwork, carpet and linens reflect the craftsmanship and traditions of the Hopi and Navajo tribes that are indigenous to Northern Arizona as bold patterns, geometric shapes and handwoven details create a more masculine identity. The bathrooms will also be elevated to introduce a more modern and functional approach with walk-in showers with rain shower heads and large porcelain tile that reflects the look of the sandstone layers. The redesigned experience will begin upon arrival as guests enter a social, comfortable and inviting lobby space that allows travelers to gather and recharge. With a strong connection to place, the dramatic, vaulted ceilings will be adorned with two eye-catching chandeliers inspired by star constellations, while wood accents and bold textures create a variety of subtle statement pieces through furniture, art and accessories. A focal point of the lobby will be an elongated bar that extends from the adjoining SaltRock Southwest Kitchen into the communal area in order to encourage guests to grab a cocktail, mix and mingle. Additionally, alterations to the Amara Spa will reconfigure the entry vestibule for dual access to the spa’s lobby and a brand-new fitness center, allowing the previous center to be converted into a private dining or multipurpose room adjacent to SaltRock. Just outside, guests can enjoy the cool mountain air while gazing out past the resort’s heated infinity-edge pool, playing games on the courtyard lawn or by grabbing a bite on SaltRock’s expansive patio that boasts some of the best views in Sedona. “The tree-lodge concept spoke to us the most for this renovation project as we felt that the high-vaulted ceiling and community environment in the lobby reminded us of an elevated Après-Ski ambience, while the rooms nestled amongst the trees gave us the nostalgia of a backyard treehouse,” said Anissa Mendil, of Mendil + Meyer Design Studio. “Our team is inspired by both the spiritual and adventurous personality of Sedona and we’re thrilled to have the opportunity to partner with Amara and breathe new life into this celebrated resort.”

Create: May 19, 2021 Edit: May 19, 2021

Dubai International is the largest airport in the world in 2020

Dubai International Airport maintained its position as the largest airport in the world in terms of the number of international travelers, during the year 2020, for the seventh year in a row, according to the annual report of the International Airports Council, which monitors the performance of the air transport sector in the world. "Airports Council": in terms of the number of international travelers ... for the seventh year in a row Dubai International is the largest airport in the world in 2020 Dubai International Airport maintained its position as the largest airport in the world in terms of the number of international travelers, during the year 2020, for the seventh year in a row, according to the annual report of the Airports Council International, which monitors the performance of the air transport sector in the world. Council data, of which Emirates Today obtained a copy, showed that Dubai International Airport handled about 25.9 million international passengers last year, while the annual air freight volume in 2020 reached 1 million 932 thousand and 22 tons. Arrangement According to the data, Amsterdam Airport ranked second with 20.8 million passengers, a difference of more than five million passengers, compared to Dubai International Airport, which came in the forefront, while London Heathrow Airport fell to third place, recording 20.6 million passengers, while it ranked Paris airport ranked fourth with 19 million international passengers, while Frankfurt Airport came in fifth place with 16.8 million passengers. Passenger traffic The International Airports Council revealed that global passenger traffic in the 10 busiest airports in the world decreased by 45.7% over the past year, indicating that, in general, passenger traffic at the world's airports decreased by 64.6%, indicating the impact of the "Covid-19" pandemic. He explained that the impact of the pandemic led to a virtual halt of aviation in 2020, as the published data reveal the challenge that airports still face, stressing that it is still necessary to support the aviation industry through direct support to ensure aviation's ability to cope, rebuild connectivity and feed the global economic recovery. Recover The Council indicated that with some positive signs of recovery, especially in countries with high vaccination rates, a sustainable global recovery will only be achieved through the escalation of vaccination campaigns, the continuous development of digital health corridors, and the coordinated and coherent policy support of governments. Air shipments The Airports Council pointed out that air cargo was less affected by the pandemic, with volumes dropping by only 8.9%, to an estimated 109 million metric tons in 2020, equivalent to 2016 levels (110 million metric tons). He mentioned that airport operators also continue to work closely with their airline partners and other stakeholders to balance the current market realities and the cost of providing infrastructure while overcoming the crisis together. • Dubai Airport handled 25.9 million international passengers last year. • 1.9 million tons of air freight volume through "Dubai International" in 2020.

Create: May 16, 2021 Edit: May 16, 2021