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Five Ways Tech Builds the Next Stage of Local Authenticity for Hotel

Coming out of the pandemic, guest demands have irreversibly changed. They don’t want cookie-cutter rooms; they want experiences. This harks back to the push over the previous decade to make our properties more ‘locally authentic’. Now, with lean teams and skeleton crews, the only way to effectively meet this demand is through technology.For the post-pandemic travel landscape, local authenticity means more than just a cursory immersion in the arts, culture and heritage of one’s locale. It also equals peace of mind because, in light of the residual anxiety over COVID-19, guests need to feel as though their specific requests are being handled.As a simple leisure scenario, picture yourself going on an international vacation with your loved one for the first time since the virus struck. You have all the new airport procedures to contend with. You’ve been wearing a mask for hours on end, which is inherently uncomfortable. And now you’re in a foreign city and country and don’t know what attractions and stores have reopened or what the local safety guidelines are, on top of a myriad of other questions that would require some digging online. Instead, wouldn’t it be great to know that your host hotel has your back the whole way?In the past, luxury brands have provided this kind of omniscience by deploying an army of staffers, but this model won’t jive in the post-pandemic, hyper-labor-efficient market conditions. Moreover, hotels must be proactive in the pre-arrival stage to ensure incoming guests have everything that they need and to make arrangements on their behalf. This sets the pace for a great onsite experience in lieu of the outdated ‘reactive’ process of waiting for guests to reach out to you with their inquiries. Done right, hotels can utilize integrated platforms and build a versatile CRM to connect the entire guest journey that also offers a clear counterargument to the largely self-serve nature of home-sharing accommodation providers such as Airbnb. Here are five ideas to help you incorporate this newfangled, full-service model. 1. Home-sharing platforms offer a direct, two-way messaging service with the accommodation host, and hotels must do the same. Brands should be using a chatbot to immediately respond to the simpler questions –which represent the majority of inquiries – then bouncing the more complex ones onto your front desk or concierge. Ditto for the voice channel where booking engines are available 24/7 and so too must your intake team be ready at all hours in order to win the business. 2. Speaking of booking engines, these should no longer be only for rooms, particularly if we want to continue to push guests towards our websites from the OTAs. Customers should be able to plan their entire trip itinerary from these portals, starting with dining reservations and spa appointments through to arrival amenities and perhaps a few ‘surprise and delight’ freebies such as their preferred, complimentary welcome refreshment or departure gift. With so much confusion about what’s open and what’s not, being an ambassador means guiding guests through this uncertainty as early in the customer journey as possible. 3. Physically getting to an accommodation booked through a home-sharing platform is mostly a laissez-faire ordeal. So, why can’t hotels offer bespoke, point-to-point guidance on transportation to and from the rail station or airport, as well as recommendations on how to get to the city or region? As a guest’s perception of your arrival experience can depend on the agony of how one arrives at the hotel, why leave this to chance? Besides better integrations to flight trackers so that you know exactly when your guests are expected to arrive, such innovations as autonomous vehicles are just around the corner, which could drastically bring down the costs of shuttle services. Grandiose for now, perhaps a present-day possibility would be a flight tracker integration so that you know when guests are expected to arrive and can be ready with a warm welcome. 4. The future of travel will be more purpose-driven. Namely, with so many anxiety-riddled barriers following COVID-19, guests will want to maximize their time while aboard. Planning a guest’s itinerary or making local recommendations has traditionally fallen under the purview of the concierge, but the time is right for building a ‘pick your own adventure’ program of bundled, turnkey half-day and full-day activities. This will require deeper integrations with third-party operators as well as a rethink of what onsite or offsite services are most meaningful for guests based upon their given travel purpose. For instance, a late-afternoon, post-meeting relaxation package with a whiskey tasting, revitalizing nosh and back massage will have vastly different appeal from a daylong sightseeing tour that includes timed entrances to exclusive local events. 5. The post-stay relationship is where home-sharing hosts are weakest. The platform does the brunt of this, focusing more on exploring new destinations rather than return visits. For hotels, traditionally the last interaction between guest and staff was often a checkout at the front desk where the final bill was confirmed, representing an emotionless, transactional touchpoint. Now with contactless checkout, hotels can transform this into a meaningful ‘thank you’ gesture followed by a series of one-to-one messages based upon what a guest utilized while onsite. With a fully integrated CRM, this messaging can be sentient insofar as knowing when to push for additional sales and when to simply keep past guests up to date on the latest happenings.

Create: Jul 28, 2021 Edit: Jul 28, 2021 Hotel Management

Driftwood Hospitality Rebranding Former Red Lion Hotel Paper Valley to Hilton Appleton Paper Valley

Today, Driftwood Hospitality and Hilton Hotels & Resorts announce the rebranding of the former Red Lion Hotel Paper Valley to Hilton Appleton Paper Valley. After a property refresh, the hotel will open its doors under Hilton’s flagship brand in late 2021. Located in a premier location in the heart of downtown Appleton, the 388-room hotel is poised to welcome leisure and business travelers with well-appointed accommodations, while boasting 38,000 square feet of flexible, customizable event space making it the ideal location for downtown meetings and celebrations. Connected to the Fox Cities Exhibition Center, the hotel offers unparalleled access to all that downtown has to offer such as performing arts, museums, and shopping. Renovated as recently as 2018, the property will undergo a full Hilton refresh, including guestrooms, public areas, and event space, prior to the official conversion. “The complete renovation of the hotel is a great indication of the strength of our hotel and is welcomed by our employees and guests alike,” remarked Linda Garvey, general manager. “We remain committed to serving our community as a major anchor to the downtown area and also an exceptional employer in the hospitality sector of our city.” Offering 38,000 square feet of meeting space, Hilton Appleton Paper Valley will allow meeting planners to choose from 26 function rooms and an outdoor courtyard area to accommodate important board meetings, business conferences, banquets, or wedding receptions. The well-appointed space can host up to 2000 guests and is the perfect venue for weddings, receptions, conventions, business conferences, small meetings, banquets, trainings, birthdays, and other social, educational, governmental, and corporate events. While staying at the hotel, guests can choose to dine at any of the five restaurants and lounges on site, including the award-winning Vince Lombardi’s Steakhouse. Boasting sizzling steaks, superb wines and a one-of-a-kind atmosphere decorated with more than 400 pieces of the Green Bay coach’s personal memorabilia and classic photos, Vince Lombardi’s Steakhouse is a dining icon in the Fox Cities. The Clubhouse and The Orchard Cafe are also perfect dining choices for guests in search of a more casual atmosphere. Jo a la Mode offers grab and go options and coffee, while the Blaze Bar is perfect for social gatherings, unwinding, business meetings, and happy hours at the end of a busy day. Additional amenities such as a heated indoor swimming pool and a beautiful outdoor courtyard with comfortable seating create a relaxing space for guests to unwind. A 24-hour, state-of-the-art fitness center is also available offering guests weights, treadmills, ellipticals and stationary bicycles, to keep up with their workout routine. With the property’s complimentary shuttle, visitors can travel to and from the airport stress free. To emphasize its commitment to the health and safety of guests, Hilton Appleton Paper Valley is participating in the Hilton CleanStay Program to deliver an industry-defining standard of cleanliness. Hilton’s elevated processes and Team Member training have been developed with Reckitt, maker of Lysol and Dettol, to help guests enjoy an even cleaner and safer stay from check-in to check-out.

Create: Jul 28, 2021 Edit: Jul 28, 2021 International News

Noble Acquires the Hampton Inn and Home2Suites by Hilton Tampa Downtown | Channel District

Noble Investment Group today announced the acquisition of Hampton Inn and Home2Suites by Hilton Tampa Downtown | Channel District and Starbucks Coffee Channel District. Opened in July 2019, these newly built dual-brand hotels and retail Starbucks Coffee store are located in Tampa, Florida’s rapidly growing Downtown Channel District.Tampa is a vibrant metropolitan city that enjoys a depth and breadth of leisure, corporate, healthcare, and government demand. The market is anchored by 6.5 million square feet of office space, the 1,000-bed Tampa General Hospital, and the 600,000 square foot Tampa Convention Center. Tampa’s Channel District is connected to Water Street, a $3 billion, 9 million square foot development that has delivered a 350,000 square foot campus for the University of South Florida School of Medicine and will ultimately deliver more than 2.3 million square feet of new office space and 3,500 residential units. The hotels are central to the Tampa Cruise Port, Sparkman Wharf, Florida Aquarium, and Amalie Arena.

Create: Jul 28, 2021 Edit: Jul 28, 2021 International News

Roedel Companies Opens Hilton Garden Inn Boston Canton

Visitors to the Greater Boston area have a new lodging option as Roedel Companies of Wilton, NH announced the opening of Hilton Garden Inn Boston Canton today. Hilton Garden Inn Boston Canton, conveniently located near Interstates 93 and 95 in Canton, allows easy access to Boston, Foxborough, and more, making it the perfect destination for parents of Boston college and university students, tourists exploring the city, and attendees of football games and concerts at Gillette Stadium. Hilton Garden Inn Boston Canton is only the third hotel to open in Greater Boston since 2019 and will be the first hotel in the country to exclusively serve Dunkin’ Brands coffee to guests. Hilton Garden Inn Boston Canton is also uniquely situated among prominent regional and national Massachusetts-based companies and the growing community of Canton, MA located just 18 miles south of Boston. Corporate headquarters of Boston Mutual Life Insurance, Dunkin’ Brands, and Harvard Pilgrim Tufts are all within walking distance of the hotel. The hotel is a short drive from the new Copperworks Canton Condominium community and growing Trillium Brewing Company. The hotel’s proximity to Dunkin’ Brands headquarters sparked a unique partnership as Dunkin’ Brands Coffee will be served exclusively at the hotel, a first for the Massachusetts-based coffee giant. “We look forward to the many opportunities this location will provide to guests of the Greater Boston area and beyond,” said David Roedel, Business Development Officer, Roedel Companies. “We are excited to introduce our brand to the community, to create a long-term, collaborative relationship with Dunkin’ Brands, and to be a gathering place for corporations, youth sports teams, and area residents through our dining options.” Only minutes from Blue Hills Reservation and the Blue Hills Ski Area, guests can enjoy a hike or hit the slopes locally. Proximity to the Blue Hills Country Club, Wollaston Golf Club, and other popular wedding venues offers a convenient and luxurious location for wedding parties. “Interest has been strong before our doors officially opened,” said Heidi Tessler, Director of Sales, Hilton Garden Inn Boston Canton. “We are excited to welcome several wedding parties, bridal showers, golf tournament participants and corporate meetings in July and August. Hilton Garden Inn Boston Canton boasts a 60-foot bar and open-concept restaurant. The restaurant serves breakfast and dinner. As the hotel forms a connection with the local brewers association, dining options will evolve over time to include local craft brews. Along with an open-concept lobby and restaurant, the hotel’s design pays homage to the history of Canton. Throughout the hallways and dining rooms, one will find abstract artwork that highlights the important landmarks of Canton, including Town Hall, downtown Canton and the Canton Viaduct, which, according to the American Society of Civil Engineers, is believed to be the second-oldest multiple-arch masonry viaduct in the United States. The hotel also features an indoor pool and 24-hour fitness center, complete with cardio machines and dumbbells. Large windows separate the two spaces, allowing for easy supervision if groups are split among the two spaces. The hotel features 135 guest rooms, five private dining/meeting rooms, and an event space with a large projector screen. All private dining rooms open to the courtyard where guests can enjoy cocktails around the fire pit with live music. There is one, one-bedroom suite on each floor of the four-floor hotel, perfect for bridal parties or other special occasions. Amenities in each room include a flat-screen TV, single-cup coffee maker, microwave, mini-fridge, and three-prong outlets and USB ports to charge electronics. Hilton Garden Inn Boston Canton and Roedel Companies looks forward to hosting a grand opening event in late summer or early fall to formally celebrate with the community and unveil its restaurant

Create: Jul 28, 2021 Edit: Jul 28, 2021 International News

Hotel fire in southern Iraq kills child

A fire broke out at a hotel in Iraq’s southern city of Karbala on Sunday killing one child, civil defence officials said. Fire fighters and civil defence teams managed to rescue 78 people after the blaze inside the four-story Dai Al Hussain Hotel in the centre of the city. The cause of the fire has not been disclosed, although authorities said an investigation has been opened. “A girl died in hospital due to smoke inhalation which caused her to suffocate despite attempts to resuscitate her,” civil defence statement said. There have been numerous fires in Iraq this year, including in a Covid-19 facility in the southern city of Nasiriyah in Dhi Qar governorate, which killed more than 60 people. Police have said the blaze at Al Hussein hospital earlier this month was due to faulty wiring that caused an oxygen tank to explode. Citizens blame corruption, negligence and mismanagement in various sectors of government for the disasters. Prime Minister Mustafa Al Kadhimi ordered the arrest of top health officials last week, following the deadly fire in Nasiriyah. President Barham Salih and Mr Al Kadhimi blamed the fire on negligence cause by corruption and political interference in the management of the hospital, and vowed to take action. Iraq's former health minister, Hassan Al Timimi, resigned in April following a fire in Baghdad's Ibn Al Khateeb hospital that killed at least 82 people. Most of them were Covid-19 patients who needed ventilators to help them breathe. The cause of the fire was also an oxygen tank explosion. The coronavirus pandemic has put a heavy strain on Iraq's health services. Before the outbreak of the coronavirus pandemic hospitals across the country were already struggling to provide patients with a good standard of care. The healthcare system has been affected by years of mismanagement, a lack of accountability, violence and factionalism since the US-led invasion in 2003, and before that by years of sanctions.

Create: Jul 19, 2021 Edit: Jul 19, 2021 Regional News

Wyndham Opens La Quinta Inn & Suites Nashville Downtown/Stadium

PARSIPPANY, N.J. – July 15, 2021 – Wyndham Hotels & Resorts, the world’s largest hotel franchising company with over 8,900 hotels across nearly 95 countries, today announced the opening of La Quinta Inn & Suites by Wyndham Nashville Downtown/Stadium, featuring the brand’s Del Sol prototype. There are 175 La Quinta hotels in the development pipeline, with openings scheduled this year in key U.S. markets such as Austin, Texas; Brooklyn, N.Y.; Denver, Colo.; and Santa Cruz, Calif. Internationally, the brand, which currently operates in Canada, Chile, Colombia, Honduras, Mexico, Turkey, and New Zealand, has also announced plans to further expand in China, the Dominican Republic, Mexico, and the United Arab Emirates. La Quinta’s Del Sol prototype was created with the objective to maximize revenue-per-sq.-ft. while maintaining a competitive cost per key. It features a fresh, stylish and innovative design, providing guests with comfort and convenience while enabling productivity, making it appealing to both business and leisure travelers. La Quinta has continued to garner the interest of developers due to its strong performance of gaining 490 basis points of RevPAR Index in 2020 against its competitive set, according to STR data. Dedicated to guest service and satisfaction, La Quinta by Wyndham offers an elevated stay in a contemporary setting. With thoughtful amenities and friendly service, this brand consistently delivers an exceptional guest experience that keeps travelers waking up on the bright side. Located along the East Bank of Nashville’s Cumberland River, La Quinta Inn & Suites by Wyndham Nashville Downtown/Stadium debuts 205 spacious guest rooms outfitted with amenities to relax and recharge, more than 2,000 square feet of event space, an on-site restaurant and bar, a business center to stay connected, a fitness center to squeeze in a workout while on the road, and a welcoming heated indoor pool. The hotel also offers amenities ranging from laundry facilities and dry cleaning service to Bright Side Breakfast®. With modern, locally inspired design elements, including an expansive hand-tiled mosaic reflective of the city’s music scene behind the front desk, the heartbeat of Nashville is evident throughout the hotel. “We are delighted to bring La Quinta Inn & Suites by Wyndham’s Del Sol prototype to the bustling city of Nashville,” said Krishna Paliwal, Wyndham’s president of La Quinta and head of architecture, design, and construction. “Timed with the return of the summer travel season, we are excited to expand the brand’s portfolio and welcome visitors to this very special southern city.” La Quinta Inn & Suites by Wyndham Nashville Downtown/Stadium is located nine miles from Nashville International Airport, across the street from Nissan Stadium, home to the Tennessee Titans, and minutes from the excitement of Broadway. Visitors can immerse themselves in music history with a visit to the Grand Ole Opry and Ryman Auditorium, see Elvis’ Cadillac and additional iconic memorabilia at the Country Music Hall of Fame and Museum, or catch a Predators game at Bridgestone Arena. Centennial Park is nearby and home to a full-scale replica of the Parthenon, as is the stunning 55-acre botanical garden at Cheekwood. Business travelers can expect to be conveniently located near companies like Amazon, Bridgestone, and iHeartRadio.

Create: Jul 17, 2021 Edit: Jul 17, 2021 International News

Iranian border towns, beautiful yet underrated

Countries are defined geographically and politically by their borders. Borders are fundamentally linked to tourism, as travel almost always entails crossing a political or another boundary, and borderlands are often the first or last areas of a country visited by travelers. Iran has a total of 5,894 kilometers of land borders with its neighbors Afghanistan, Armenia, Azerbaijan, Iraq, Pakistan, Turkey, and Turkmenistan. It also borders the Caspian Sea, Persian Gulf, and the Gulf of Oman. Several border cities dot Iran, owing to the vast size of the country’s land borders. The border cities of Iran, however, have limited tourist numbers due to their long distances from the country’s center, as well as the fact that they have not been properly promoted for foreign visitors. Here are some of the most beautiful border cities that have always gone unnoticed. Astara Astara, an Iranian border city and port, offers a wide range of tourist attractions. It is a major tourist and economic center on the west coast of the Caspian Sea, in the Gilan province. It is the last point of the border between Iran and Azerbaijan. Hakim Nezami School and Shindan Castle are two of the city’s historical sites. Astara Lagoon, Astarachay river, Qarasu river, Chelvand river, Darband river, Lavandvil river, and Espinas mountain are some of the city’s natural attractions. Among Iran’s border regions, Astara is the only area that has not experienced any tensions in the last 80 years, making it one of the safest. There is a great deal of tourism in this region because of the natural beauty and the weather. Jolfa Located in northwestern East Azarbaijan province, Jolfa borders the countries of Armenia and the Republic of Azerbaijan to the north. Jolfa has a semi-desert climate with warm summers and partly cold, moderate winters. The special importance of Jolfa is due to its historical monuments, strategic location, and appropriate geographical features, as well as its proximity to the commercial and industrial free zone of Aras (one of Iran’s most important commercial centers). Seyyed Abolqasem Nabati tomb, Duzal tower, Saint Stepanos Monastery, Nane Maryam church, ruined mill, Ushtibin village, St. Mary church, Baba Yaqub shrine, Ali Beyg fort, Jolfa historical bath and etc., are the most significant monuments and tourist attractions in this area. The region’s economy is fueled by the abundance of water resources, grasslands, and forest reserves, as well as its high potential for growth and industrialization. Minerals, agriculture, livestock, services, and scientific and training development also play an important role. There are a lot of cotton fields in this city, and weaving is the major activity of the locals. Jolfa people are Azeri and they speak in Turki Azerbaijani in their own local dialect. Maku Maku is located northwestern province of West Azarbaijan and enjoys a unique geographical and natural location. In a valley passes through which the Zangmar River divides Maku into two parts, the city is located 1294 meters above sea level. The city is surrounded by the Qarasu River and Turkey from the north, the Aras River (the Nakhchivan Autonomous Republic and Armenia) from the east, Khoy from the south, and Turkey from the west. Due to the surrounding stony mountains, this city has a moderate climate in winter and a hotter climate in summer. Mountainous landscapes, flourishing pastures, hot water springs, waterfalls, protected areas, and hunting grounds are some of the tourist attractions of this area. Maku is located on the main Tabriz-Bazargan road and has an excellent strategic location. Among the city’s most significant features is its role as the country’s only land border business and a link to Europe. As part of Maku’s economy, there is an industrial complex on the Maku-Bazargan road. Maku people rely on cross-border trade, agriculture, and animal husbandry for their livelihood. Zahedan The city of Zahedan is located in eastern Iran close to the Pakistani border. There are high lands around Zahedan, so it looks like a pit. The city is home to the mountains of Oshtoran Koh, Anjir Dan, Jico, Pir Khan, and Mulk-e Siah. Climates in this area are characterized by intense heat, aridity, and warmth. Zahedan consists of 4 parts: "Markazi", "Mir Jave", "Nosrat Abad", and "Korin", three cities, and eight rural districts. It is an academic, cultural, historical, and religious city that has a service structure. Zahedan enjoys a privileged geographic and border location which makes it an ideal place for trade with India thanks to its convenient location on the Afghanistan-Pakistan route. Pakistan’s railway enters Iran from the Mirjaveh border and Iran’s railway ends in this city. By being located among the Khorasan, Kerman, and Chabahar land routes, Zahedan is one of the Iran transit routes. Zahedan’s economy depends on agriculture in addition to trade. There are subterranean, spring, and river wells that supply the water this city needs. This area is full of color in its literature, clothing, and music. Zahedan’s cultural diversity results from migration. A good example of Baluch handicrafts is the klim bafi, needlework, seke dozi, and pottery. Zahedan architecture is influenced by Iran's ancient architecture due to its tropical weather. Baneh One of the border cities between Iran and Iraq, Baneh is located in the western province of Kordestan. The city is located 20 kilometers from the Iranian-Iraqi border, 60 kilometers southwest of Saqez and 70 kilometers southeast of Sardasht. The city is known for its large and natural oak forests. In 1984, Iraqi planes bombed Baneh and some nearby settlements during the Iran-Iraq war (1980-1988). Dul Arzan village, Shevi cave, Baneh Dam, Sorin complex are among the city’s tourist attractions, however, most of its reputation comes from its border malls and its status as a trade center. Local people speak Kurdish with Slemani accent.

Create: Jul 17, 2021 Edit: Jul 17, 2021 Regional News

Cycas Hospitality Opens Hyatt Place London City East

Hyatt Place London City East, the third Hyatt Place hotel in London, is officially open, expanding the Hyatt Place brand’s footprint globally in markets that matter most to guests and World of Hyatt members. The new hotel features the Hyatt Place brand’s intuitive design, casual atmosphere and practical amenities, such as free Wi-Fi and 24-hour food offerings. Hyatt Place London City East is managed by Cycas Hospitality. Because Hyatt’s efforts are grounded in listening and fueled by care, Hyatt Place hotels combine style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s multi-tasking traveler. The property is located a short walk from Liverpool Street and close to some of the capital’s most important cultural and artistic highlights, including Brick Lane, Spitalfield’s Market, and the Tower of London. Hyatt Place London City East offers guests a stylish place where they can be productive in a laid-back and casual environment. “With its central location and stylish design incorporating local art links, we’re confident the Hyatt Place concept will prove as popular with those enjoying a short break in the capital as it will with anyone traveling on business,” said Michael Mason-Shaw, general manager Hyatt Place London City East. “Above all, we look forward to introducing more people to the casual yet practical atmosphere associated with the Hyatt Place brand.” Hyatt Place London City East offers: 280 spacious guestrooms with separate spaces to sleep, work and play; many of the guestrooms feature their own private terrace and/or city skyline viewsBreakfast Bar with locally inspired breakfast options every morning in the form of a casual yet elevated buffetPocketsquare Skyline Bar and Terrace serving a perfectly curated cocktail and beverage menu that can be enjoyed with uninterrupted views of London’s iconic skylineZoom Restaurant providing a range of responsibly sourced global and local cuisineThe Market serving freshly prepared meals anytime, day or nightThe Bar featuring specialty coffees and premium beers, as well as wines and cocktailsNecessities program for forgotten items that guests can buy, borrow or enjoy for freeFree Wi-Fi throughout hotel and guestroomsTwo flexible event spaces each offering flexible, high-tech meeting/function space for up to 20 guestsFitness Center featuring cardio equipment with LCD touchscreens“London is a vibrant city, filled with friendly people, great neighborhoods, and an ever-expanding list of great places to visit and things to do or see,” said Wayne Androliakos, Chief Operating Officer, Cycas Hospitality. “Our hotel is central to all of them, and we are confident that the Hyatt Place London City East will exceed guest expectations while providing them with everything they need while exploring the Capital.” HYATT PLACE LONDON CITY EAST LEADERSHIP Hyatt Place London City East is under the leadership of Michael Mason-Shaw, General Manager, Director of Operations Pino Dispinseri, and Director of Sales Silvia Abreu. In his role, Michael is directly responsible for managing the day-to-day operations of the hotel, including overseeing the hotel’s approximately 45 associates and ensuring guests encounter the thoughtful service for which the Hyatt Place brand is known. Dispinseri oversees the day-to-day activities and ensures the highest level of service is provided to each guest. Abreu is responsible for providing sales service and support to travelers and meeting planners frequenting the London area.

Create: Jul 7, 2021 Edit: Jul 7, 2021 International News

IHG Signs With RIVA Development Company to Develop InterContinental Riyadh King Fahed Road

IHG® Hotels & Resorts, one of the world’s leading hotel companies, has announced the signing of InterContinental Riyadh King Fahed Road, as part of a Master Development Agreement (MDA) with RIVA Development Company via its wholly owned subsidiary RIVA Hospitality for Hotel Services Company. The latest development follows the signing of Hotel Indigo Riyadh King Abdallah Road, and is the second of at least 7 hotels to be announced with the partner, with all openings set to take place in Saudi Arabia across IHG’s portfolio of brands in the coming years. Pioneering luxury travel since 1946, this year, the iconic InterContinental brand is celebrating its 75th Diamond anniversary . The brand also has a strong legacy in Saudi Arabia, having opened InterContinental Riyadh, in 1975 – IHG, has since positioned itself as one of the largest hospitality players in the country. Over the years, IHG continues evolve its luxury offering and have a strong foothold in the segment through the flagship brand, InterContinental which has great recognition in the Kingdom. Expected to open in March 2025, InterContinental Riyadh King Fahed Road will add to IHG’s current brand portfolio of 9 operating InterContinental hotels in the Kingdom. The hotel will represent the best in class product with a refreshed, modern design, and will feature 250 elegantly appointed guest rooms and 150-unit apartments as part of InterContinental Residences as well as a pool, fitness centre and spa where guests can relax and rejuvenate. True to the evolved brand, the hotel will offer its guests bespoke and intuitive services. Additionally, true Saudi hospitality can be experienced at any of the hotel’s five dining options which will provide guests with a diverse and fine selection of culinary delights to enjoy. InterContinental Riyadh King Fahed Road will also feature a business centre, 784 sqm of meeting and events space including a 600 sqm ballroom to cater to the demands of business travelers visiting Saudi Arabia’s capital city. Speaking on the announcement, Haitham Mattar, Managing Director, India, Middle East & Africa, IHG said: “As part of our continued growth strategy, and in line with the Saudi Tourism Development Strategy, we are proud to partner with RIVA Development Company as we expand our presence in the Kingdom of Saudi Arabia. IHG has a strong and credible reputation in the luxury segment through the iconic InterContinental brand which has enjoyed great success in Saudi Arabia over the last four decades. InterContinental Riyadh King Fahed Road will be a brand defining property and will offer guests exceptional experiences immersed in local hospitality and international service excellence. He added : Vision 2030 provides great opportunity for the hospitality sector and we have ambitious plans to support the country’s strategic growth plan, now and into the future. We look forward to continuing IHG’s legacy with the opening of InterContinental Riyadh King Fahed Road.” Engr. Mugbel Bin Suleiman Al Thukair, Co-Founder, RIVA Development Company, Chairman, RIVA Hospitality for Hotel Services Company added: “ We are delighted to announce the first signing of seven hotels to be opened with IHG in Saudi Arabia. As part of RIVA keenness on being an essential part of the Saud Vision 2030 lead by HRC Mohamad Bin Salam Bin Abdel Aziz Al Saoud, and as part of an evolving metropolitan hub, Riyadh is the ideal destination to begin our journey with IHG, with increasing visitor numbers expected to the capital in the coming years. InterContinental is an iconic and prestigious brand, with a long-standing reputation in Saudi Arabia and we look forward to working alongside IHG to bring provide guests with a luxurious and truly memorable experience when we open in 2025.” IHG currently operates 38 hotels across 5 brands in Saudi Arabia, including: InterContinental, Crowne Plaza, Holiday Inn , Staybridge Suites and voco with a further 20 hotels in the development pipeline due to open within the next three to five years.

Create: Jul 7, 2021 Edit: Jul 7, 2021 International News

Hilton Garden Inn Brand Debuts in Jakarta, Indonesia

Hilton (NYSE: HLT) today announced the opening of its seventh hotel in Indonesia, the 168-room Hilton Garden Inn Jakarta Taman Palem. Launching as the first hotel under Hilton’s focused service brand, Hilton Garden Inn, in Indonesia’s capital city of Jakarta, the hotel is owned by the Agung Sedayu Group company and managed by Hilton. “I am thrilled to welcome Hilton Garden Inn Jakarta Taman Palem to our growing Indonesia portfolio as the second hotel to open in the country this year on the back of the launch of our first hotel in Surabaya. These openings demonstrate the positive growth potential we continue to see in the market and our commitment to bringing our world-renowned brands to key destinations while making a positive impact on the communities we operate in,” said Paul Hutton, vice president, operations, South Earth Asia, Hilton. “When travel returns in the longer term, I am confident Hilton Garden Inn Jakarta Taman Palem will offer both domestic and international travelers to Jakarta a fresh, welcoming experience that will elevate the levels of hospitality in the city.” Hilton Garden Inn Jakarta Taman Palem is located in the heart of West Jakarta’s central business district and a short 20-minute drive from Soekarno-Hatta International Airport. Connected to Green Sedayu Mall which features a range of retail outlets, restaurants and bars and entertainment options, the hotel is also a short 10-minute drive to the residential area of Pantai Indah Kapuk which is locally renowned for its vibrant nightlife. “With more than 900 hotels in 50 countries and territories around the world, Hilton Garden Inn has one of our largest number of hotels within the Hilton portfolio. Whether they are traveling on business or leisure, our guests enjoy consistently modern accommodation and facilities that are complemented by the warm hospitality they receive at each and every one of our hotels delivered by our team members. I am delighted to see the brand enter yet another tier one city in the region and have every confidence it will be top of mind for guests when they feel comfortable and confident to travel again,” said Jenny Milos, vice president, Focused Service and All Suites Brands, Asia Pacific, Hilton. MODERN ACCOMMODATION AND FACILITIES Hilton Garden Inn Jakarta Taman Palem features 168 freshly-designed guest rooms and suites, all of which come with a 43-inch high-definition television, mini-fridge, convenient USB charging ports, a dedicated work desk, a walk-in shower, and bath amenities from CrabTree and Evelyn. The hotel also features King Family Suites ideal for travelers with young families who would enjoy the separate bedroom curated specially for kids and fitted with a vibrant bed frame and play furniture. During the stay, guests can enjoy a variety of amenities and services, including complimentary WiFi throughout the hotel, a 24-hour fitness center with an outdoor swimming pool, business center, guest laundry and convenient room delivery service. FOOD AND BEVERAGE OPTIONS The hotel features two food and beverage options: The Garden Grille: an all-day-dining restaurant serving up authentic à la carte local and international specialties;The Shop: a 24-hour convenience store offering a variety of snacks and beverages MEETINGS & EVENTS With a delightfully spacious foyer and eight multi-purpose function rooms boasting natural lighting and state-of-the-art audiovisual technology, Hilton Garden Inn Jakarta Taman Palem is well-equipped to meet the needs of guests looking to hold formal business meetings, host social events and weddings of up to 700 attendees. The hotel also implements Hilton CleanStay and Hilton EventReady with CleanStay, ensuring a clean and safe experience for guests during their stay without compromising the hospitality Hilton is known for. Hilton Garden Inn Jakarta Taman Palem is part of Hilton Honors, the award-winning guest-loyalty program for Hilton’s 18 world-class brands. Members who book directly through the preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Hilton Honors Points and money to book a stay, free standard Wi-Fi, and an exclusive member discount that can’t be found anywhere else.

Create: Jul 7, 2021 Edit: Jul 7, 2021 International News

Hakim Mosque: a hidden gem to visit in Isfahan

The lesser-known Hakim Mosque is a visually stunning monument in Isfahan, which travelers can pay a visit to near the centuries-old bazaar of the central Iranian city. The elegant mosque is not only a house of worship but also a public building serving a multiplicity of uses. It is a gathering place for prayers five times a day, an Islamic college, and an emergency shelter for travelers. Built-in the mid-17th century during the reign of Shah Abbas II, the mosque is named after its constructer who was a physician (“Hakim” in Persian). The mosque has no monumental entry, but five different minor entries. Frequently, a mosque is also used as a shortcut for another destination beyond the place of worship. Although the penetration of the mosque walls may take many forms, the primary destination is always the same. It is a courtyard that can be called a monumental space. The mosque also contains amenities, such as washrooms and toilets, for public use. Isfahan has long been nicknamed as Nesf-e-Jahan which is translated into “half the world”; meaning seeing it is relevant to see the whole world. In its heyday, it was also one of the largest cities in the region with a population of nearly one million. The cool blue tiles of Isfahan's Islamic buildings, and the city's majestic bridges, contrast perfectly with the encircling hot, dry Iranian countryside. The huge Imam Square, best known as Naghsh-e Jahan Sq. (literary meaning “Image of the World”), is one of the largest in the world (500m by 160m), and a majestic example of town planning. Built in the early 17th century, the UNESCO-registered square is punctuated with the most interesting sights in Isfahan. Modern Isfahan is now home to some heavy industry, including steel factories and a nuclear facility on its outskirts, however, its inner core wants to be preserved as a priceless gem.

Create: Jul 7, 2021 Edit: Jul 7, 2021 Regional News

Resorts World Las Vegas Officially Debuts as First Ground-Up Resort Built on Las Vegas Strip in Over a Decade

Resorts World Las Vegas, the first resort built on the Las Vegas Strip in more than a decade, officially swung open its doors to the public at 11 p.m. on Thursday, June 24. The monumental launch of the highly anticipated resort included a star-studded, first-look party for invited guests earlier in the evening that featured a ceremonial ribbon cutting officiated by Genting CEO & Chairman K.T. Lim. And Resorts World Las Vegas’s President Scott Sibella. Lim and Sibella were joined by Hilton President & CEO Chris Nassetta, Nevada Governor Steve Sisolak, Clark County Commission Chair Marilyn Kirkpatrick, Clark County Commissioner Tick Segerblom and Nevada Congresswoman Dina Titus. “This is a very proud moment for Genting and our Resorts World Las Vegas family as we are honored to officially open our doors,” said Scott Sibella, President of Resorts World Las Vegas. “This spectacular resort was designed to usher in a new era of hospitality in Las Vegas with unsurpassed dining and entertainment, an array of luxury hotel accommodations, and new-age technology. We are excited to finally be able to present this resort to the world and officially welcome guests to experience our exceptional amenities firsthand. We are grateful for all of the support we received during our opening and truly hope our community and visitors enjoy all of the hard work that went into creating this incredible property.” “We are thrilled to unveil Resorts World Las Vegas – an incredible property that marks the return of our signature Hilton hospitality on the Strip,” said Chris Nassetta, President and CEO of Hilton. “Together, Hilton, Genting and Resorts World Las Vegas are committed to delivering unforgettable experiences for our guests, and this new resort raises the bar for Las Vegas. As we offer outstanding hotels, dining, entertainment and design, we are thrilled to welcome guests to the entertainment capital of the world for years to come.” The integrated luxury resort redefines the hospitality standard in Las Vegas with the following amenities: Exceptional Accommodations – Through a historic partnership with Hilton, Resorts World Las Vegas offers 3,500 luxury guest rooms and suites from three premium Hilton brands – the largest multi-brand deal in Hilton’s history – including the largest Conrad Hotels & Resorts property in the world, one of the first LXR Hotels & Resorts locations in the U.S., and a marquee Hilton Hotels & Resorts hotel. Each brand features its own entrance, lobby, and distinct selection of guest accommodations. Resorts World Las Vegas is also a part of Hilton Honors, the award-winning guest-loyalty program for Hilton’s 18 distinct brands. Las Vegas Hilton at Resorts World features 1,774 full-service guest rooms and suites ranging from 400 to 3,300 square feet with smart, elevated amenities in a comfortable and refined setting. Conrad Las Vegas at Resorts World offers 1,496 contemporary and luxury guest rooms and suites ranging from 550 to 2,800 square feet, boasting luxe amenities and a curated art program. Crockfords Las Vegas, LXR Hotels & Resorts showcases an intimate collection of 236 impeccably designed guest rooms, suites, and villas ranging from 550 to 7,000 square feet that feature lavish accommodations, upscale amenities, and highly personalized service. Technology – Resorts World Las Vegas offers various new-age technology advancements across the property, including mobile check-in and digital key via the Hilton Honors app, allowing for a contactless arrival experience, an AI-powered digital concierge named Red, and more. The resort also boasts over 200,000 square feet of captivating LED displays, including a 100,000 square-foot West Tower LED screen (one of the largest LED building displays in the U.S.). The first resort to partner with Grubhub, Resorts World Las Vegas guests can exclusively enjoy Grubhub’s advanced ordering technology through On The Fly at Resorts World powered by Grubhub. This innovative solution allows guests to conveniently order and charge the cost to their room or credit card via the Grubhub app from the resort’s 40 food and beverage concepts and select retail shops for pickup or delivery. Guests can send orders to their rooms as well to the resort’s 5.5-acre pool complex. Casino – Resorts World Las Vegas features an unrivaled gaming experience with the most innovative casino technology. With 117,000 square feet of gaming space including 1,400 slots, 117 table games, a dedicated Poker room and 30 poker tables, high-limit areas, and a sportsbook, the next-generation casino will redefine the traditional gaming experience by introducing the most technologically advanced casino and gaming operation within one integrated resort with Cashless Wagering, RFID bet tracking, and Ticket-in-Ticket out (TITO) at the table. Through the Resorts World Las Vegas Mobile app, guests can pay for gaming, entertainment, or hotel offerings from the palm of their hand, and check their Genting Rewards account balances, receive offers, and rewards and stay connected to the array of amenities. Resorts World Las Vegas will also be the first Las Vegas casino where consumers can utilize a digital login and cashless wagering experience at both slots and table games. Dining – Guests can choose from over 40 food and beverage options at Resorts World Las Vegas, ranging from fine-dining and quick-service venues to original and exclusive concepts like Kusa Nori, Genting Palace, Sun’s Out Buns Out, Famous Foods Street Eats, Wally’s Wine & Spirits, and Craig’s Vegan. Entertainment – The resort’s 5,000-capacity concert and entertainment venue is outfitted to host a myriad of affairs – from star-studded concerts to convention, corporate and sporting events. Featuring the largest and tallest performance stage with the furthest seat only 150 feet from the stage, the brand-new, multi-level venue will provide an intimate, high-energy experience with unparalleled comfort, unobstructed sightlines, and an unmatched immersive audio experience. The joint development between Resorts World Las Vegas and AEG Presents will be exclusively programmed and operated by Concerts West and is set to introduce the next wave of superstar entertainment partners with exclusive engagements by Celine Dion, Carrie Underwood, Katy Perry, and Luke Bryan beginning this November. Retail – With approximately 70,000 square feet of dedicated retail space named The District, Resorts World Las Vegas presents two levels of unique boutique shops and experiential offerings from luxury and lifestyle brands, including Fred Segal, Judith Leiber, Hervé Léger, and Pepper. Nightlife – In partnership with Zouk Group, Singapore’s leading lifestyle and entertainment company, the resort features a multiplicity of experiences in one entertainment complex, including Zouk Nightclub and Ayu Dayclub featuring can’t-miss performances by resident DJs Tiësto and Zedd, in addition to a diverse lineup of talent featuring an unprecedented number of female artists including Becky G, Madison Beer, Charly Jordan, and Madds. Meetings – In addition to 250,000 square feet of flexible meeting and banquet space complete with 50 multi-functional meeting rooms, Resorts World Las Vegas will debut the first connector station to the Las Vegas Convention Center (LVCC) and Vegas Loop via an innovative underground transportation system later this summer, providing convention-goers a rapid transportation solution between the resort and the LVCC via all-electric vehicles in minutes. Pool and Spa – The resort offers additional amenities, including an expansive 5.5-acre pool complex featuring five unique pool experiences, including the only infinity-edge pool on the Strip, Additionally, the resort will debutea spectacular 27,000-square-foot, world-class spa experience, which will open later this summer.

Create: Jul 1, 2021 Edit: Jul 1, 2021 International News