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A British Airways planes nose collapsed at Heathrow Airport london

A British Airways plane crashed on Friday at Heathrow Airport in the United Kingdom. The front of the plane fell. Due to which a large number of passengers had to wait for the flight to take off. British Airways plane crashed According to a report published in The Sun, at present, there are many vehicles for emergency service near the crashed plane at the airport. On receiving the news of the incident, the fire engine, ambulance and police team immediately reached the spot. However, the extent of the damage caused in this accident is yet to be assessed. The front of the plane fell to the ground The plane that fell victim to the accident is a Boeing 787. It can be clearly seen in the picture that as if the front part of the plane is kept on the ground. British Airways spokesperson A British Airways spokesman said part of a plane suddenly collapsed. It is good that there was no passenger in the plane at the time of the accident. The safety of passengers is our first priority. We are probing the matter. The crashed plane took off from Moscow, Russia, and reached London’s Hetrow Airport on June 16. The accident happened at the airport on Friday morning.

Create: Jun 19, 2021 Edit: Jun 19, 2021 International News

Using an On-Demand Worker Platform to Thrive When Groups Return

When are groups coming back? This is undoubtedly a question on many hoteliers’ minds, but perhaps the better question is, how are you going to manage operations when they do come back? Right now, the industry is narrowly focused on two central issues – the post-pandemic surge in leisure guests (as epitomized by the concept of ‘revenge travel’) and the labor shortages resulting from so many furloughed staffers permanently leaving the industry (amongst other factors). Both of these matters not only influence the groups segment, but also compound many of their underlying problems. To help navigate the impact of these two issues to realize big revenue gains from the upcoming return of groups, we recruited Steve Anevski, CEO and Co-Founder of Upshift (www.upshift.work), an on-demand staffing platform with the backing of Recruit Holidings (parent company of Indeed). The company has experienced tremendous growth in the past two quarters, particularly as Upshift’s ability to properly vet then deliver high quality shift workers gives hotels the assurance they need to effectively facilitate events once more Revenge Travel for Groups To the first of these concerns, the psychology of revenge travel, in combination with general stir-craziness and what’s dubbed ‘mortality salience’, will compel a tremendous swarm of newly confident leisure guests to venture forth come Q3 2021 based on current vaccination rates and governmental decrees. As we discussed with Anevski, these same compulsions, however, will invariably lead to a swell in groups, albeit following a different pattern than what comprised group travel in 2019. While we can all look enviously at the sold-out rock concerts and rugby matches in Australia, the large-scale, international MICE happenings of yesteryear will take some time to properly come back for the rest of the world. Yet right now, discussions amongst friends of colleagues are already taking place along the lines of, “Hey, we’re all vaccinated now and they’re saying it’s safe to gather in small groups, so let’s start planning something for this fall because we all haven’t seen each other in a long time.” This may not yet be revealed by travel search inquiries or, say, a year-over-year increase in total RFPs for a given territory, but we can nevertheless infer how groups will return. In lieu of conventions, companywide town halls and 200-or-more attendee receptions, think intimate weddings, family reunions, hub-and-spoke hybrid meetings and senior level-only corporate retreats. Importantly, because of the spontaneousness that underpins revenge travel, these smaller group bookings will have vastly shorter lead times from inquiry and contract to actual event date.Managing the Nightmare of Upcoming Events So, let’s list off all the problems that a hotel may encounter in trying to rebuild its group segment in Q3 and Q4 2021: Smaller groups, meaning more management time required to negotiate all of these at the same time then juggle room blocks and coordinate all specific requirements Dire shortages of shift-based labor caused in large part by people leaving the industry as a direct result of the pandemi Drastically shorter lead times for event bookings as groups opt to rush back with something in the near-term and release that pent-up demand New SOPs related to COVID-19 safety, compounding each group’s specific requirements and mandating more team training Inability to bring back many full-time, fixed-cost employees due to the increased carrying debt from a disastrous 2020, the still-depressed revenue on the books and an inability to accurately forecast the shape of an individual hotel’s occupancy recovery Together, these five factors can make hosting an event a nightmare to effectively render (and create a slew of financial headaches if an event isn’t rendered properly) or outright untenable for some properties. To respond to these market conditions, hotels must remain nimble and recruit labor on an as-needed basis much like how revenue managers yield rates in the face of compression. Labor Tech to the Rescue Maintaining a mostly variable labor force in name of being able to accept group bookings creates a critical problem in terms of how to source and motivate these shift workers. That’s where new-age platforms like Upshift come in, where many veteran banquet workers, as Anevski pointed out, have already signed up so that they are more visible and available for hire on-demand. For 2019 and earlier, variable labor demands were addressed by temp agencies. Like so many other aspects of business, though, the pandemic has brought to light the inherent fallacies of these third parties. Notably, temp accountability was always suscept; hotels would receive workers of questionable training and demeanor, and without the ability to validate quality ahead of a given shift. Often, properties would get temps arriving late, entering the FOH entrance instead of BOH, wearing the incorrect uniform, showing up ‘under the weather’ or failing to review the necessary instructions prior to the start of a shift. With the pandemic acting as a proverbial gun to hoteliers’ heads towards the adoption of new platforms to help build a contactless and more personalized guest experience, the legacy issue of putting up with the inadequacies of temp agencies can likewise be solved through a deeper reliance on technology. First is the ability to better manage labor for the coming groups surge and the issue shorter lead times by giving a hotel immediate access to a larger pool of possible hires. Concurrent to this, HR departments would get a palpable productivity boost by using an online portal instead of the old school, paper-and-pen method. Above all, the benefit worth reemphasizing is the heightened accountability. For example, Upshift goes about this through a meticulous prescreening and background check process, combined with a third-strike policy of banning any temp for life from the app should they receive negative feedback three times from a hotel employer. The talent that we have found through Upshift has been outstanding, and it has really allowed us to be proactive as demand continues to shift,” said Chris Cano, General Manager for Columbia Sussex Management. “The transparency, flexibility and financial control I gain through the platform is unique and has been instrumental in controlling costs as we rebound from 2020.” Despite the narrowing of lead times that hotels may see for upcoming groups, the rule still applies that meetings and events are most likely to be initiated internally by planners a full quarter ahead of the desired date. As such, the time to start aligning your property with a wholly digital method of streamlining your temp workers is now. Just as the time to realign operations in advance of the leisure travel surge was this past winter, consider how you plan to pivot for the return of groups later this year. In this sense, using an on-demand labor platform like Upshift will help you to more effectively service any events you get as well as give your team more confidence in its ability to manage groups to help you win more business in the first place.

Create: Jun 13, 2021 Edit: Jun 13, 2021 Waiter

4 Culture Attributes a PMS Technology Company Must Possess to Help Ensure Your Property’s Success

Hospitality is built on the development and nurturing of personal relationships, extending beyond interactions with guests to include other hoteliers and even vendor partners. Hotel and resort owners and operators know that it’s not always enough to deliver positive results to customers, sometimes it’s more important to develop a connection with guests when providing service. This mentality can be a challenge for technology partners who have been conditioned by other industries to deliver results without emotion. However, company culture defines the way partners work together, and technology companies can learn a great deal from hospitality’s service-driven ethos. One thing hotel technology partners must be mindful of is the increasing complexity of software used throughout the industry. They should remain patient with operators who are stepping outside of their comfort zones to use technology they are unfamiliar with. Furthermore, many independent chains and boutique hotel groups operate without the benefit of an internal IT department, and for them, it is crucial that the technology supplier be a partner they can rely on to help solve problems in a collaborative and solution based approach. Here are four culture attributes a PMS company must possess to help ensure your hotel’s success: Be AdaptableThe service-oriented nature of hospitality creates an environment where many small-scale changes are taking place industrywide, from adapting to new guest booking patterns to creating new avenues for communication with travelers. In an environment like this, it is important for vendors to be open to receiving constructive criticism to improve service and make the most of current market conditions. Conducting business in the service arena requires some degree of humility, and sometimes well-intentioned efforts can backfire due to the way they were delivered, or other unforeseen factors. Receiving free feedback can be invaluable, whether it comes from an industry consultant or your hotel partners. Opening your offerings up to occasional scrutiny from those who use them every day can help provide inspiration to improve your products and services going forward, and even more effectively navigate your chosen business segment. Be AccessibleTech partners will always struggle with visibility due to the nature of the space they operate in, so it may be necessary to find ways to “walk the floor” with your customers the same way hotel GMs do. Since contact with hotel partners occurs most often when things have gone awry, the most efficient answer to this concern is for tech providers to make it easier for hoteliers to reach them. Direct text chat has seen runaway growth in popularity since the beginning of the pandemic, and it provides several benefits as a means of communication between hotels and tech partners. For one, tech chat allows users to be more deliberate with their messaging, reducing confusion in the long run. Additionally, all communications over text can be easily recorded and shared, helping with future technical issues and assisting with troubleshooting. Lastly, it is the ideal method for sharing e-learning materials, as users can retain them for long-term reference. Be ResourcefulKnowing your customer is everything, so why not consider hiring former hospitality workers for training and support roles? Your technical support personnel are more likely to help resolve customer issues in a reasonable manner if they walked a mile in their shoes. The hotel industry is currently going through a labor crisis, and it is important to make an immediate connection with hotel partners. Former revenue managers, salespeople, and GMs are perfect for these positions as they are fluent in hospitality lingo and already possess the service mindset to help other hoteliers find the solutions to their problems. Hospitality and technology are continually becoming intertwined, and connections such as these will be necessary to sustain future success as the level of complexity in a hotel’s day-to-day business continues to increase. Be HospitableHospitality employees are typically friendly, outgoing, likeable people. Many of them were attracted to hospitality for its focus on people, and the desire to provide a high-quality experience. They love solving problems and making others’ lives easier. Technology providers should strive for the same qualities in our own offerings. If, culturally, your organization’s people are pushing to do a better job every day to better serve customers, and go above and beyond when the opportunity presents itself, they are in the right place.

Create: Jun 9, 2021 Edit: Jun 9, 2021 Hotel Management

Four Seasons Hotels and Resorts, Tokyo Tatemono and HPL Announce Plans for Brand New Hotel in Osaka, Japan

International luxury hospitality leader Four Seasons Hotels and Resorts, Tokyo Tatemono Co., Ltd, a developer of condominiums and office buildings, and Hotel Properties Limited (HPL), a Singapore-based real estate company, have announced plans for the One Dojima Project in Osaka, Japan, which will include a brand-new Four Seasons hotel. The One Dojima Project, which began construction on August 1, 2020, is a large-scale redevelopment project in the Kinki region of Osaka. The building will be approximately 195 metres high (49 stories) with a total floor area of approximately 85,000 square metres, making it one of the largest in Osaka City. The high-rise tower will feature residences by Brillia, a meeting hall that serves as a base for tourism and business, and the upcoming Four Seasons Hotel Osaka. The project will contribute to the development of Osaka by creating a new symbol of the city. We appreciate the opportunity to partner with Tokyo Tatemono, one of Japan’s leading real estate companies, on our investment in the One Dojima Project,” says Ong Beng Seng, Managing Director, Hotel Properties Limited. “We look forward to combining the reputation, strength and network of Tokyo Tatemono and Four Seasons Hotels and Resorts, a world-renowned hotel management company, to create an iconic complex development landmark in Osaka – a city that is attracting global attention.” We are honoured to expand our presence in Japan with our long-time partners at HPL and with our new collaborators at Tokyo Tatemono, whose vision for the One Dojima project will create a new luxury lifestyle destination in Osaka,” says John Davison, President and Chief Executive Officer, Four Seasons Hotels and Resorts. “We are proud to be part of the One Dojima project with the upcoming Four Seasons Hotel Osaka, where our guests will soon enjoy the beautiful atmosphere created by local Japanese designers, along with the legendary Four Seasons service that is renowned in Japan and around the world.” Dojima is located near several of the waterways in Osaka City, which is also known as the water capital. The area has developed as a commercial centre since the opening of the Dojima Rice Exchange, the world’s first futures exchange and the origin of trading in Japan. Today, the area has become the centre of business in Osaka. In addition, nearby Nakanoshima is a thriving art district with galleries and the Nakanoshima Art Museum Osaka scheduled to open in February 2022. Dojima is also easily accessible to Umeda, the centre of transportation in Osaka. Fumio Nanjo has been appointed as the art supervisor, and many of the world’s top artists have participated in the project curated by him. Through the development of this high-rise complex, the project aims to promote and vitalise the flow of visitors between Umeda and Nakanoshima with its location directly between the two areas. Four Seasons Hotel Osaka is being created through a collaboration of world-renowned designers and will become a new symbol of Osaka’s ever-growing status as a global city. The 175 guest rooms will boast sophisticated design and a spacious atmosphere. Guests from all over the world will be able to unwind thanks to the highest level of hospitality provided by Four Seasons. Four Seasons Hotel Osaka is being designed by award-winning interior designer Gwenael Nicolas of Curiosity, as well as Shinichiro Ogata of SIMPLICITY, and Yasuhiro Koichi of Design Studio Spin. Nikken Sekkei, one of Japan’s leading architectural firms, has been appointed to design the entire building. Otani, the master architect of Nikken Sekkei, has created a graceful design that evokes the image of a sail. Takenaka Corporation, which used to be headquartered in this area, has been selected to construct the building. Four Seasons Hotel Osaka will complement the brand’s existing properties in Japan, including Four Seasons Hotel Tokyo at Marunouchi, Four Seasons Hotel Tokyo at Otemachi, Four Seasons Hotel Kyoto, and the upcoming Four Seasons Resort Okinawa.

Create: Jun 9, 2021 Edit: Jun 9, 2021 International News

How a Guest-Centric PMS Can Help Hotels Win in the Face of a Labor Crunch

HNI, [۲۶.۰۵.۲۱ ۱۱:۴۱]Hotel technology exists to amplify, not burden, a hotel’s guest experience. Truly guest-centric technology should empower hoteliers to deliver their unique and ideal version of the guest experience. But great hotel technology should not only be guest-focused, it must also be management-focused, by helping hotels scale their business, and staff focused by facilitating operations, streamlining communications, and promoting employee productivity. In the face of a post-pandemic labor crunch, hotels need a mobile and guest-centric PMS to support a lean staff as they look to meet an uptick in travel demand. 2021 Will See the Hospitality Industry Roaring Back… But Hiring Still Lags BehindThe COVID-19 pandemic was devastating for hospitality, setting the industry back over 10 years in terms of occupancy and job losses. According to the ALHA, the pandemic cost the U.S. hospitality industry over 50% occupancy, and over 3.1 million jobs. The good news, however, is that the industry is on the verge of a major recovery. Rising vaccination rates, coupled with rapidly falling case numbers have led to an increase in confidence with the traveling public. According to Destination Analysts,confidence in travel safety is increasing, with over 61.8% of American respondents confident that the pandemic situation will continue to improve, and over 72% of the respondents making travel plans in the previous week. This rising optimism is being seen in job reports indicating that the hospitality sector gained over 331,000 jobs in April 2021 一 the sixth largest gain in the past 50 years. Unfortunately, these gains may not be enough. U.S. hotels are still 600,000 workers short of pre-pandemic levels, but workers don’t seem to be filling the vacancies. This can be attributed to a number of factors, including widespread health concerns, difficulty obtaining childcare, and the recent rise in federal unemployment benefits. The question for hotels is how can they leverage technology to support a lean staff, get new staff up to speed quickly, and help their current employees better engage with and serve their guests, without the burden of physical or technological constraints. PMS Technology Should be Intuitive, Mobile, and Unburden StaffHoteliers joined the hospitality industry because they delight in serving their guests 一 not because they wanted to fight with outdated technology. If hotels want to retain high-performing employees, they should invest in technology that actively empowers them to deliver an exceptional guest experience. What does it mean to have a staff-focused PMS? On the most basic level, PMS platforms should be intuitive and easy to use, and never burden employees when serving their guests. When technology is delivered through an intuitive user interface, hoteliers can spend less time buried in their screens, and more time actively engaging with their guests. Additionally, mobile & guest-centric PMS technology should promote maximum ease of access. Hoteliers should be able to manage their property from any location and device, giving them the freedom to move about the hotel and meet guests wherever they are. This allows staff to have more natural and personalized interactions with their guests, while also freeing any staff member, no matter their specific job title, to help any guest in any section of the hotel. Easy-to-Train On Systems Enable Hotels to Expand their Talent PoolPMS platforms should be easy to train on and easy to master. When technology is easier to understand, hotels can hire staff based on how they actually interact with guests 一 not how well they “get” outdated technology. When a new staff member is hired, it should be easier to train and onboard them to the new technology, thereby increasing adoption throughout your team. HNI, [۲۶.۰۵.۲۱ ۱۱:۴۱]When investing in new PMS technology, hoteliers should also explore what resources the vendor offers in terms of staff training and support. The right PMS technology vendor will view its relationship with its clients as a long-term strategic partnership, and will make sure its clients’ staff have the resources they need to get the most out of their product. Look for a dedicated implementation team, with the option for either in-person or remote implementation, as well as a dedicated client success manager (CSM), who can act as the customer’s voice within the organization. The right PMS vendor will provide robust self-training resources, including a comprehensive product knowledge base, on-demand e-learning courses, and best practice materials which demonstrate how to use the product to enhance the guest journey and operational efficiencies. Mobile Communication Can Streamline Operations and Improve Staff MoraleBreakdowns in team communication can easily lead to breakdowns in team morale. When hoteliers communicate with walkie-talkies and landline telephones, critical information can get lost in the shuffle, resulting in dissatisfied guests and frayed team dynamics. A mobile, guest-centric PMS can streamline staff and guest communications in a number of ways: Instant room updates automatically notify front desk staff when a room is ready or out of order, while analytic dashboards can keep your entire staff updated on key performance metrics. For more sophisticated forms of communication, native-cloud PMS systems can integrate with third-party guest messenger platforms. Guest messaging delivers seamless communication throughout the guest journey using common messaging platforms such as SMS, Facebook Messenger or WeChat. This allows guests to communicate instantly with staff through their mobile device, while also allowing staff members to serve multiple guests through multiple chat windows. Use Advanced Automation to Get the Most Out of a Limited Staf The hospitality industry is facing increased travel demand and heightened expectations for cleanliness and service, as it moves into the peak 2021 summer travel season. Unfortunately, they are still hampered by limitations in resources and staff size. By incorporating robust automation, a mobile PMS can help hotels get the most out of limited staff, while also freeing hoteliers from many of the mundane, repetitive tasks that take them away from their guests. A native-cloud PMS can automate simple but repetitive tasks such as room assignment, bulk check-in, and housekeeping task management. But it can also automate more advanced processes 一 like the entire check-in experience. Guests can have the option of checking in through their mobile device or a guest-facing smart kiosk. Mobile self check-in can not only streamline and personalize the check-in experience for guests, it can free hotel staff from engaging in repetitive and scripted dialogues during the check-in process. This self check-in option can also include automated targeted offers for amenities and room upgrades, giving the hotel an additional stream of ancillary revenue. Instead, they can focus on more natural and personalized interactions, like answering questions about dining options, or greeting guests with tea or champagne in the lobby. Great Technology Should Empower Great HoteliersIn order to succeed in the post-pandemic hospitality market, hotels have to deliver exceptional and personalized service on a limited staff. Therefore, it’s crucial that they invest in technology which is not only guest-centric but staff-centric as well. A mobile, guest-centric PMS delivers on both of these goals, by leveraging a system that is easy to use and easy to learn, while facilitating both staff communication and streamlined operations. Great technology should empower both hoteliers and their employees to deliver the best guest experience possible. And a guest-centric PMS can help them do just that.

Create: May 26, 2021 Edit: May 26, 2021 Hotel Management

Paramount Lodging Advisors Arranges the Sale of the DoubleTree by Hilton St. Louis Airport Hotel

St. Louis, MO—Paramount Lodging Advisors (PLA) has successfully sold the DoubleTree St. Louis Airport located at 4505 Woodson Rd. PLA Associates Beau Mullenix and Lora Simpson, and Senior Managing Director Adam Montufar represented the seller in this transaction. The sale of the 158-room hotel is the second property transacted by PLA in the St. Louis market to close this month. The DoubleTree by Hilton STL Airport recently underwent a comprehensive $5.5MM renovation and is ideally located directly South of St. Louis Lambert International Airport. “Selling a privately owned, full-service airport hotel during COVID is not an easy assignment. I am very proud of how hard our team worked to deliver a successful outcome for our client despite the many challenges,” stated Montufar

Create: May 26, 2021 Edit: May 26, 2021 International News

The St. Regis Bermuda Resort Debuts in Historic Town of St. George’s

St. Regis Hotels & Resorts today announced the opening of The St. Regis Bermuda Resort. Extending the legacy of St. Regis from New York’s finest address of 55th and Fifth, the resort blends the timelessness of a bygone era with avant-garde Bermudian design and cultural influences. Situated in the historic Town of St. George’s, an UNESCO World Heritage site, and nestled among the soft sands and turquoise water of St. Catherine’s Beach, the resort is the first Marriott International luxury brand property to debut on the island. Drawing upon the celebrated spirit of leisure travel, The St. Regis Bermuda Resort seamlessly brings together elegant accommodations, exceptional amenities, and the brand’s signature Butler Service to create an enchanted island escape. “Bermuda has long served as an exclusive destination for the global luminaries, making it the ideal location to debut a glamorous new St. Regis resort. Much like the island, St. Regis is steeped in rich history, offering a storied past and exciting future,” said George Fleck, Vice President and Global Brand Leader for St. Regis Hotels & Resorts. “The St. Regis brand’s founding family, the Astors, spent time on this beautiful island more than a century ago. Now, the House of Astor’s celebrated traditions and rituals will bring this visionary spirit, avant-garde style and impeccable service back to Bermuda where our address is your muse.” Spanning St. Catherine’s Beach in a gentle arc, the OBMI designed architecture and interiors of The St. Regis Bermuda Resort draw inspiration from the destination’s notable local geography, heritage and traditions, beautifully weaving the island’s legacy together with the glamourous spirit and sophistication of St. Regis. The resort features 120 elegant guestrooms, including 21suites and an ultra-luxury residential development offering two and three-bedroom residences. Each guestroom features a private balcony and is designed to immediately draw the eye to expansive ocean views and stunning vistas of Bermuda’s celebrated Fort St. Catherine. Speaking to the island’s bold fortitude, stone foundations and formations inform texture and patterns, while the purposeful irreverence of Bermuda’s fashion is brought in through saturated colors and striking geometry. The St. Regis Bermuda Resort promises to be an enchanted beachfront oasis for guests and local luminaries alike,” said Jan Vanhaelewyn, General Manager at The St. Regis Bermuda Resort. “With bespoke service, exquisite design, outstanding culinary venues, the historic Five Forts Golf Course, and more than a dash of glamour, we hope to inspire and contribute to the local hospitality landscape and help elevate luxury in this iconic leisure destination.” The resort’s sophisticated food and beverage offerings include Lina, a flavorful all-day restaurant whose name is a playful nod to the nickname of St. Regis’ founding patroness Mrs. Caroline Astor. This venue features a delectable, light and fresh menu that leans into Bermuda’s coastal offerings and is inspired by the irreverent glamour of yachting clubs of the past. In the evening, the signature blackboards of famed BLT Steak NY will share daily specials, offering guests the finest in modern steakhouse fare. At the iconic St. Regis Bar, guests can socialize and celebrate while enjoying champagne, libations and light bites. The resort will also debut the Gates Bay Mary, its unique twist on the brand’s signature cocktail – the Bloody Mary. The Gates Bay Mary is named for the turquoise bay bordering the resort and infuses native fennel, Goslings Gold Seal Rum, Outerbridge’s Original Sherry Peppers Sauce, and a special spice mix created on the island Overlooking azure waters, the resort features both an adult and a family pool where guests can lounge luxuriantly or enjoy a private cabana for an exclusive retreat. Indulgence and relaxation awaits at the St. Regis Spa, which offers a comprehensive menu of unique personalized treatments using natural and precious elements and featuring products by Sothys. Additionally, a 24-hour fitness center offers state-of-the-art equipment. Younger guests will be able to enjoy unique amenities and enriching activities at The St. Regis Children’s Club, while Family Traditions programming offers meaningful excursions and experiences for the whole family. True to the Astors love for sports and speed, both guests and locals can relax with a day on the links or a night at the casino. Breathing new life into a historic landmark, the scenic Five Forts Golf Course is a marvelous and challenging 18-hole course. Named for the five notable forts that surround it, leisure seekers will tee off near Fort Victoria and enjoy captivating ocean views as they make their way through the 4,436-yard course, concluding at Fort St. Catherine. State-of-the-art, GPS-enabled golf carts will ensure the brand’s bespoke service reaches guests no matter where they are on the green. For a dazzling evening of sophistication and glamour, the resort proudly features the St. Regis brand’s first casino, slated to open later this year. This 5,500 sq. ft. gaming floor offers a variety of options for guests looking to roll the dice, in addition to a salon privé with two private tables. As the finest address for truly bespoke events and celebrations, the resort also features 10,989 sq. ft. of event space. Perfect for executive retreats, family gatherings, or enjoying milestone moments, offerings include a state-of-the-art boardroom, an exceptional ballroom that can host up to 150 people and a stunning terrace for oceanside events. The resort can also create a personalized, private set up on the beach while an additional event lawn located at the 18th hole of the Five Forts Golf Course offers spectacular sunset views overlooking both the ocean and Fort St. Catherine. Informed by the brand’s legacy of celebration from the Gilded Age to the present day, each event at The St. Regis Bermuda is thoughtfully curated and complemented with exceptional service.

Create: May 25, 2021 Edit: May 25, 2021 International News

AC Hotel by Marriott Maui Wailea Opens in Hawaii Marking Brand Debut

AC Hotel by Marriott Maui Wailea officially opens its doors today as the newest hotel and the first property in the Hawaiian Islands for the design-driven AC Hotels lifestyle brand. Part of Marriott Bonvoy’s portfolio of 30 extraordinary brands, the hotel marks a significant milestone in delivering an effortless travel experience that strikes the perfect balance between everything you need, and nothing you don’t, in the stunning leisure destination of Maui. Nestled on three acres on the sunny southwestern coastline, AC Hotel by Marriott Maui Wailea features 110 guestrooms with 12 suites, and an infinity-edge pool with a hot tub and cabanas. The hotel offers a perfectly curated experience, focused on the meaningful details and services that enhance every guest’s stay, allowing them to recharge and focus on the beauty of the island. “Our new hotel seamlessly blends the AC brand’s signature amenities with Maui’s naturally-inspiring landscape, people and aesthetics,” says Kaleo Kenui, Dual General Manager for AC Hotel by Marriott Maui Wailea and Residence Inn Maui Wailea. “The overall design is an artistic rendition based on genuine Hawaiian experiences blending with modern life and a recognition of the diverse cultures forming Maui’s remarkable melting pot of humanity.” Large glass panels depicting ocean waves are illuminated at the main entrance acknowledging its proximity to the ocean and the important role it plays on the island. The sunken lounge surrounded by natural lava with tatami-styled flooring pattern of lava stone, varieties of tribal necklaces made from different shells, woodwork, prints and elements are curated throughout the hotel, recognizing the cultural influences of Asian and Pacific-Islander communities. Finally, 100 strands of lei made from dried seeds, berries and flowers, varying up to 12-feet in length, are strung into two beautiful tapestries at the lobby honoring the Hawaiian tradition of gifting lei as a symbol of aloha. “While the new hotel offers more options for visitors, it also allows us to continue supporting our local economy by infusing as much locally-produced art, crafts and culinary creations as we can and creating more jobs,” says Kenui. Intimate and modern, AC Hotel by Marriott Maui Wailea presents two al-fresco and versatile dining options: AC Kitchen and KAI. AC Kitchen—framed by floor-to-ceiling windows, presents guests with a blend of international and Hawaiian inspired cuisine; wine, charcuterie, and fromage tastings; and locally curated delicacies for special culinary events. KAI, meaning “sea” or “seaside” in Hawaiian, is the poolside tiki bar featuring a long, rectangular lava stone firepit that brings a warm and cozy experience to the outdoors, complementing the spectacular sunset views of the Pacific Ocean and neighbor islands. The sophisticated, modern guestrooms feature a neutral-palette color scheme, hardwood floors, and sleek and elevated furnishings to create a greater sense of flow and space. Guests will enjoy smart features like ambiance controls to adjust temperature and lighting, plus traditional and USB outlets in all the right places. The rooms feature curated artwork that reflect Maui and offer views of the Pacific Ocean; islands Lanaʻi, Kahoʻolawe and Molokini; and Mount Haleakala. All rooms will have a private lanai, ensuring guests have the outdoor space they deserve to relax in paradise. AC Hotel by Marriott Maui Wailea features additional signature AC public spaces. Designed with an upscale feel and equipped with business center amenities, including a computer work station and printer services, AC Library provides a flexible environment for guests to work and collaborate. For guests looking to maintain their exercise routine while on vacation, AC Fitness Center is open 24 hours a day with the latest fitness equipment including exercise machines, free weights, lifting benches and a stretching area. AC Hotel by Marriott Maui Wailea is within walking distance to Wailea, Ulua, Mōkapu, and Keawakapu beaches and retail centers Wailea Village, Wailea Gateway, and The Shops at Wailea offering 100 shops and galleries combined. Other nearby experiences include more than 40 restaurants and bars, world-class spas, Wailea Tennis Club and Wailea Golf’s three championship courses. AC Hotel by Marriott Maui Wailea will open committed to its guests and team members’ safety. It will follow Marriott International’s Commitment to Clean operating standards and protocols that include enhanced health and safety standards, anchored by the company’s Global Cleanliness Council. These include guest and associate face-covering requirements, social distancing policies, reduced seating capacity for meetings, frequent cleaning of high-touch areas, hand sanitizing stations throughout the hotel and mobile technology.

Create: May 25, 2021 Edit: May 25, 2021 International News

Over 100 years of Iranian postage stamps under one roof at newly-established museum

Various collections of the Iranian postage stamps issued since the Qajar era (1789–1925) onwards have been put on show at a newly-established museum in the historical city of Tabriz, the capital of East Azarbaijan province. Setting up inside the 200-year-old mansion (locally named “Khaneh Mojtahediha”), the museum was officially inaugurated on Saturday during a ceremony attended by Ramezanali Sobhanifar, the managing director of the National Post Company, and several local officials, IRNA reported. Furthermore, the museum turns the spotlight on the progress of communication and information technology tools in the country, showcasing numerous items from horse-drawn carts, scales, post boxes, as well as antique telephones and radios. Iran is one of the world’s pioneers in rendering postal services which dates from about 2,500 years ago. The modern post was launched more than one-hundred and fifty years ago by Amir Kabir, who was chief minister to Naser al-Din Shah Qajar. The historical city of Tabriz became the capital of the Mongol Il-Khan Mahmud Gazan (1295–1304) and his successor. Timur (Tamerlane), a Turkic conqueror, took it in 1392. Some decades later the Kara Koyunlu Turkmen made it their capital, it was when the famous Blue Mosque was built in Tabriz. The city retained its administrative status under the Safavid dynasty until 1548 when Shah Tahmasp I relocated his capital westward to Qazvin. During the next two centuries, Tabriz changed hands several times between Persia and Ottoman Empire. During World War I, the city was temporarily occupied by Turkish and then Soviet troops.

Create: May 24, 2021 Edit: May 24, 2021 Regional News

The St. Regis Dubai, The Palm Debuts on Iconic Palm Jumeirah Island

St. Regis Hotels & Resorts, part of Marriott Bonvoy’s portfolio of 30 extraordinary brands, today announced the highly anticipated debut of The St. Regis Dubai, The Palm. Heralding the storied heritage and celebrated traditions of St. Regis, this hotel joins a dynamic global portfolio and brings the brand’s signature hallmarks of bespoke service, innovative design, and exquisite experiences to the world-famous island and cosmopolitan city of Dubai. “With its spectacular skyline, breathtaking desert landscapes, contemporary architecture, thriving culture and varied entertainment offerings, Dubai is one of the most sought-after destinations for global leisure travellers,” said Sandeep Walia, Area Vice President – United Arab Emirates, Marriott International. “The St. Regis Dubai, The Palm is an exquisite addition to our global portfolio and offers a century-old legacy of uncompromising refinement and bespoke service on Dubai’s iconic Palm Jumeirah.” “We are delighted to welcome the St. Regis brand to our portfolio of hospitality partners. Palm Jumeirah is firmly established as world-leading destination for living, leisure and tourism, and the opening of The St. Regis Dubai, The Palm brings yet another world-class hospitality offering to the island’s ever-growing list of attractions, including The View, which opened at the top of The Palm Tower last month. With its enviable location, luxury facilities and signature service, the hotel is sure to be a draw for UAE residents and Dubai’s regional and global luminaries,” said Omar Khoory, Chief Assets and Hospitality Officer at Nakheel. Sophisticated Design and Exceptional AccommodationsDesigned to feature the brand’s sophisticated aesthetic, The St. Regis Dubai, The Palm balances local influences with the modern glamour and visionary spirit of St. Regis. Elegant décor and contemporary interiors are accentuated with bespoke elements such as the hotel’s grand staircase, which is embellished with gold detailing that encircles an exquisite chandelier. Inspired by the Arabian palm tree, the chandelier is gilded with shimmering crystals that gracefully illuminate the ground floor of the hotel. The intimate lobby features plush lounge areas and a tucked-away library lit by an artful fireplace. The corridors and gathering spaces are adorned with a thoughtfully curated art collection featuring contemporary artwork and paintings. The 264 lavishly appointed guestrooms and 26 elegant suites offer luxuriant comfort, exceptional amenities and expansive views of Palm Jumeirah, the Arabian Gulf and the Dubai skyline through floor-to-ceiling windows. The St. Regis Dubai, The Palm features the renowned hallmarks of the St. Regis brand, including St. Regis Butler Service, which allows each guest to customise their stay according to personal tastes and preferences. Distinctive Culinary ExperiencesThe hotel is a vibrant lifestyle destination with a diverse selection of restaurants, bars and lounges. Cordelia sets the tone for a sophisticated evening, offering a variety of flavourful cuisine, including premium cuts of meat and seafood sourced from around the world – expertly prepared and grilled to perfection. Her by Caroline Astor offers an elegant gathering place to enjoy the brand’s signature Afternoon Tea. The ladies-only venue is an intimate setting and features curated tea pairings and a locally inspired take on this acclaimed St. Regis ritual. The iconic St. Regis Bar extends the legacy of the King Cole Bar at the brand’s flagship property at 55th and Fifth Ave. in New York City, where the world-renowned Bloody Mary cocktail was born in 1934. Guests can enjoy The Glitzy Mary, a locally inspired take on the brand’s signature beverage, which features traditional Emirati flavours including date syrup, an aromatic bezaar spice blend, sun-dried lime and earthy saffron. The poolside restaurant, Dip Pool Bar, with scenic views of Dubai’s skyline, is the ideal place to relax and enjoy a light meal. Honouring a signature tradition at St. Regis properties around the world, The St. Regis Dubai, The Palm marks the transition from day to evening with a celebratory sabering at dusk. Rejuvenation for the Body and SoulA luxurious oasis, The St. Regis Spa offers transformative and bespoke signature treatments including the Signature Gold Journey, which uses 24k gold to nourish and strengthen the skin. Guests can work out in the exclusive Fitness Center, featuring a range of cardio and strength equipment, or enjoy a leisurely swim in a choice of two pools, one for families and one for adults. The hotel is also steps away from soft sandy beaches and the soon-to-open St. Regis Beach Club. A Sophisticated Destination for Bespoke EventsMarking the brand’s legacy of iconic celebrations, The St. Regis Dubai, The Palm boasts an elegant Astor Ballroom, which is brightly lit with natural daylight and features grand sculpted doors, blended silk rugs and a striking chandelier with abstract fluted glass leaves. From intimate events to lavish celebrations and business gatherings alike, the hotel offers choice and flexibility with its six multi-purpose meeting rooms all equipped with state-of-the-art technology. “We are delighted to have opened the doors of The St. Regis Dubai, The Palm and look forward to inviting guests to enjoy our rituals and traditions, alongside exceptional luxury and anticipatory service,” said Marwan Fadel, General Manager, The St. Regis Dubai, The Palm. The City’s Finest AddressThe St. Regis Dubai, The Palm occupies the first 18 floors of The Palm Tower, a stunning new 52-story landmark development connected to the Nakheel Mall which offers world class shopping, a variety of culinary venues and entertainment options. Guests can also access the Palm Monorail from the mall for a scenic route to the landmarks of Palm Jumeirah. On the 52nd floor of the tower, The View at The Palm is an exclusive observation deck that rests 240 metres above the iconic island and offers sweeping, 360-degree views of Palm Jumeirah, the Arabian Gulf and the city skyline, as well as an interactive experience showcasing the history and creativity behind the island. The hotel is also a three-minute drive to The Pointe, an iconic waterfront destination, with restaurants, shops, and the world’s largest fountain measuring 7,327 square metres.

Create: May 22, 2021 Edit: May 22, 2021 International News

Core Hospitality Signs Agreement With Marriott International to Bring Fairfield by Marriott to Denmark

Danish management company Core Hospitality has signed an agreement with Marriott International to debut Fairfield by Marriott in Denmark. Expected to open in 2023, Fairfield by Marriott Copenhagen Nordhavn will be located in the city’s North Harbour district, just five kilometres from the city centre. Thoughtfully considered for the European market, the 222- guestroom hotel is set to offer the brand’s renowned warm service, along with amenities including 24/7 retail outlet, bar, gym and bike rental. “It’s an honour to bring our partnership with Marriott International to new heights with the signing of Fairfield by Marriott Copenhagen Nordhavn. The hotel’s prime location on the waterfront at PFA’s Nordø project in Copenhagen’s North Harbor district provides a beautiful backdrop for the new hotel.” says Per Denker Sørensen, CEO of Core Hospitality. “We look forward to welcoming guests with Fairfield by Marriott’s longstanding tradition of warm hospitality, paired with relaxed and efficient design and modern, timeless style.” The hotel is expected to showcase Fairfield by Marriott’s design ethos inspired by the beauty of simplicity. The effortlessly relaxed and efficient hotel design is fused with a modern, timeless and contemporary North European aesthetic and draws inspiration from the hotel’s peaceful waterfront surroundings. Further enhancing Fairfield by Marriott Copenhagen Nordhavn’s credentials, the hotel is expected to be built in compliance with the eco-certificate DGNB Gold and operated as a Green Key hotel, making it one of the most sustainable hotels in the area. The hotel will be located just 500 metres from the nearest metro station, which will take guests straight into the city centre in under six minutes. The transformed North Harbour district, one of Europe’s largest new urban development areas, includes several local offerings such as the Sandkaj harbour bath, Lüder’s recreational space, a cinema, supermarkets, restaurants, and cafes. Fairfield by Marriott Copenhagen Nordhavn will be part of the dual-branded complex, which also includes longer stay hotel Residence Inn Copenhagen Nordhavn, another Marriott International branded property.

Create: May 22, 2021 Edit: May 22, 2021 International News

Village Hotels Installs Google Nest Hub Solution Powered by Volara Across All 32 U.K. Hotels

Village Hotels has selected Volara to voice enable all guestrooms and guest services in its portfolio of hotels across the United Kingdom with Google’s hotel solution. Volara’s conversation-management software and secure integrations hub will enable guests staying at any of the innovative hotel brand’s 32 properties to use simple voice commands to interact with the hotel and personalise their experiences, from making service requests and setting alarms to asking for local recommendations and or hotel information. Together, this technology will enable Village Hotels’ guests to get what they want, when they want it, without lifting a finger. Further, frequent guests of Village Hotels can easily make their next reservation at any Village Hotels location — from Portsmouth to Bristol to London — by simply saying, “Hey Google, call reservations.” Volara’s platform-agnostic software turns popular voice assistants into a hotel business tool that drives more efficient guest service, influences guests’ behaviour by promoting hotel amenities and guest activities, measurably improves net promoter scores by 20 percent, and helps hoteliers understand their guests better. Volara’s secure integrations hub connects hotels to more than 50 powerful technologies, including property-management systems, IPTV systems, work order-management systems, room controls, guest-engagement platforms, valet software, staff alert technologies and more. Volara is the only hotel-focused solution with an Alexa for Business Solution Designation. Volara is a launch partner for Google’s Hotel Solution, Google Assistant Interpreter Mode, and Alexa for Hospitality. Today the company provides conversation management software and secure integrations for 98 percent of the hotels using voice assistants across the globe. “Village Hotels are designed to give travelers a truly immersive guest experience,” said Jon Davis, Village Hotels CTO. “That means giving guests a contactless way to talk to us. We want to answer their questions and fulfill requests quickly and accurately without a lot of staff interaction. To do this ― as well as to get to know our customers better and anticipate their needs on future stays at any hotel in our system — Village has become the first hotel brand to commit to voice enabling its entire portfolio with Google’s hotel solution customised, implemented, and supported by Volara. “From a Google Nest Hub smart display set up in each room, we can specifically and immediately address guest requests on voice command,” he said. “Guests can make their stay more seamless by saying things like ‘Hey Google, set an alarm for tomorrow morning at 8AM,’ or learn more about Village Hotels’ exclusive offers and popular loyalty program by saying things like ‘Hey Google, how do I join the Booking Revolution?’ or ‘Hey Google, tell me about VWorks.’ With the best of Google and Volara, we know we are getting the most secure and flexible platform in hospitality. Both companies share in our commitment to maintain guest privacy and deliver truly brand consistent experiences.” Village Hotel’s voice technology rollout began in 2019 at the Village Hotel Portsmouth, Village Hotel Bristol, and Village Hotel Basingstoke. Properties in London Watford, Farnborough, and Southampton Eastleigh have already been enabled with the solution in every guestroom. Over the coming months, the hotel brand will be bringing the solution to every guestroom at Aberdeen, Birmingham, Blackpool, Bournemouth, Cardiff, Chester, Coventry, Edinburgh, Glasgow, Hull, Leeds, Liverpool, Maidstone, Manchester, Newcastle, Nottingham, Solihull, Swansea, Swindon, Warrington, and Wirral. “Village Hotels is the first hotel brand to commit to voice enabling its entire portfolio,” said David Berger, Volara CEO. “As Village Hotels continue to grow, our solution will grow with it. This leading hotel brand is raising the bar on guest engagement — driving satisfaction and loyalty one guest voice command at a time. Together we are delivering contextually relevant, totally awesome, conversational experiences at scale.”

Create: May 19, 2021 Edit: May 19, 2021 International News