Management Terms

Hands-on learning Often in the hospitality industry individuals learn by experience, practicing, and displaying certain behaviors. For example a new bartender will learn the mix of cocktail ingredients and then practice how to blend these together whilst a room attendant will practice the various steps involved in making a bed. Many companies now identify key skills for all jobs within their organization to support and target learning. Hilton (UK) for example has defined the technical and behavioral skills (TBS) required for all operations roles and designed learning experiences around these. This is known as behavioral learning and is best suited to skill development. Attitudinal development is better achieved through cognitive learning. In this process learning is stimulated by explanation and understanding of concepts and theories which will then allow the learner to adapt their attitude to a given situation.

Our “High-Tech, Low Touch” World

 For the customer, you are the company. Attracting and keeping customers is a process that begins and ends with their employees. We must also factor in the impact that these choices have on the wearer as well. Pride in your appearance contributes to your sense of self-worth. Studies on the subject link clothing consciousness to higher self-esteem and job satisfaction. Accentuating your It is in your best interest to put effort into a “positive visual image.” We know we look appropriate and we know how to conduct our-selves in any business situation, we feel comfortable and empowered and can concentrate on the business at hand to achieve our goals.

Etiquette in back of the house

Back of the house is the area in hospitality business that guests usually don’t see. The back of the house is called the heart of the house.it includes the kitchen and receiving and storage areas.in hotels it includes the laundry room boiler room and the offices. The back of the house should be clean and well maintained. Including the laundry rooms in hotels. All though there is not a lot of contact with guest. employees should still hold high standards in dress and attitude to wards guests. At first you might think that only front of the house employees need to worry about customers. However that is not the case. All employees are responsible for making sure that customers receive the best service possible. All employees must be customer-focused.

What is etiquette in hospitality

Good manners have much to do with emotions. To make them ring true, one must feel them, not merely exhibit them.  ”Amy Vanderbilt” Good manners will open doors that the best education cannot…”Clarence Thomas” Manners are kindness. And people respond to kindness. ”Audrey Hepburn”  Etiquette is : Ethical and socially acceptable behavior regarding professional practice or action among the members of a profession in their dealings with each other. When guests arrive at a hotel or a restaurant or an event, they will expect and want to be treated with courtesy and respect. This is where a good grounding in proper etiquette is important for workers in the hospitality industry. 

Best Western Hotels & Resorts

Best Western International , Inc., operator of the Best Western Hotels & Resorts brand, operates over 4,100 hotels and motels worldwide. The chain, with its corporate headquarters in Phoenix, Arizona, operates more than 2,000 hotels in North America. The brand was founded by M.K. Guertin in 1946. David Kong is the president and CEO of Best Western and Dorothy Dowling is the chief marketing officer. In 1964, Canadian hotel owners joined the system. Best Western then expanded to Mexico, Australia, and New Zealand in 1976. In 2002, Best Western International launched Best Western Premier in Europe and Asia. (The other hotels in the chain were known as Best Western.) In 2011, the chain's branding system-wide changed to a three-tiered system: Best Western, Best Western Plus, and Best Western Premier. CONTACT  BestWestern  BestWestern  BestWestern  BestWestern.com

Marina Hotels Group

Marina hotels group is honored to host travellers and Tourists from all over the world. With 104 comfortable room and flats we try to create an atmosphere that can make you feel home. We represent the best services because hospitality is our tradition. Marina hotels group consider creativity, Quality and communication as foundation of the job for the staff in order to satisfy the guests needs in shortest time. Reception centers in each hotel and also our partners in agencies are waiting for you passionately. We are waiting for you at Home. CONTACT  Qeshm.MarinaHotel  MarinaHotel  MarinaHotelQeshm.ir  076 35 34 4091

Espinas Hotels Group

In 2002, Espinas Hotel Group opened its first key in Astara, a city in the capital of Astara County, Gilan Province, Iran. The project was underpinned by a long-term strategy for high-quality growth and development. Working closely with hotel owners around the globe, the Group remained focused on driving growth and expanding the hotels in Iran and closed 2013 by the third most luxuries hotel in one of the best locations in Tehran. By 2016, Espinas Hotel Group has signed more properties into its development pipeline; more than 10 properties in total. CONTACT  HotelEspinas  EspinasGroup  HotelEspinas  EspinasHotels.com  Reservation.p@espinashotels.com    02175675  Behroud Sq, Saadat Abad

Marriott International Hotels Group

Marriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities. Founded by J. Willard Marriott, the company is now led by his son, Executive Chairman Bill Marriott, and President and Chief Executive Officer Arne Sorenson. Marriott International is the largest hotel chain in the world. It has 30 brands with more than 7000 properties in 130 countries and territories around the world, over 1.2 million rooms (as of September 2017), and an additional 195,000 rooms in the development pipeline. It is headquartered in Bethesda, Maryland, in the Washington, D.C. metropolitan area.In 2017, Marriott was ranked #33 on Fortune's "100 Best Companies to Work For" list, its twentieth appearance on the list.. CONTACT  MarriottBonvoy  MarriottBonvoy  MarriottBonvoy  Marriott.com

Introducing the Four Seasons Resort in Hualali; the United States' best hotels

la Reserve Paris Hotel and spa, the best hotel in Europe

Four Seasons Resort Hualalai named as best hotel in the United States

U.S. News & World Report is considered by many to be a global authority for rankings and consumer advice, especially as it pertains to the best hotels in the world. In fact, the publication recently released its 2019 Best Hotels report, which essentially marks a thorough evaluation of more than 30,000 luxury hotels and resorts from throughout the United States, Europe, Canada, Mexico, Bermuda and the Caribbean. The Best Hotels in the U.S. In the Best Hotels in the USA rankings, Hawaii’s Four Seasons Resort Hualalai took the No. 1 spot, followed by The Peninsula Chicago at No. 2 and the Four Seasons Hotel at The Surf Club, Surfside, Florida at third place. These high-ranking hotels are known for outstanding service, ample on-site amenities and elegant accommodations. U.S. News awards the top 10 percent of ranked hotels with a Gold badge. These five destinations are home to the highest number of gold badge-winning hotels in the U.S. for 2019: •New York City has 39 gold badge winners •Las Vegas has 14 gold badge winners •Los Angeles has 14 gold badge winners Four Seasons Hotel at The Surf Club •Washington, D.C. has 12 gold badge winners •Chicago has 12 gold badge winners U.S. News has also introduced additional destination-specific rankings to the Best Hotels in the USA portfolio, ranging from vacation spots like Lake Placid, New York, to smaller cities like Carlsbad, California, to college towns like State College, Pennsylvania, and Tuscaloosa, Alabama. New this year, the rankings include 3.5-star hotels on select U.S. ranking lists to help a wider variety of travelers find the right hotel for them. The Best Hotels in Mexico, the Caribbean and Beyond For the Best Hotels in Mexico, Esperanza, an Auberge Resort in Cabo San Lucas takes the top spot, while Le Blanc Spa Resort in Cancun is the Best All-Inclusive Resort in Mexico. La Réserve Paris Jade Mountain in St. Lucia is the Best Hotel in the Caribbean and snags the top spot as the Best All-Inclusive Resort in the Caribbean, thanks to its various dining package options. The Rosewood Hotel Georgia earns recognition as the Best Hotel in Canada for the second year running, and The Loren at Pink Beach ranks No. 1 on this year’s Best Hotels in Bermuda list. La Réserve Paris – Hotel and Spa is the No. 1 Best Hotel in Europe, followed by Copenhagen’s Hotel Sanders at No. 2 and Rome’s Hotel Eden at No 3.

Hotel News - Statement by Board of Directors of the Hoteliers Association in response to some comments on the assignment of the Fourth Factor of National Hotels Evaluation.

“We are surprised that some people consider the statements of the most responsible members of the Hoteliers Association to be irresponsible and unprofessional on hotel industry issues. The Iran Hoteliers Association has always been a good partner with Cultural Heritage, Handicrafts and Tourism Organization of Iran align with the growth and improvement of the hospitality industry in the country. Contrary to the statements made by these people, the Fourth Factor will not be left to hoteliers themselves, but Iran Hoteliers Association will be responsible. Iran Hoteliers Association is now carefully and rigorously focused on all aspects of the hospitality industry in the country, and has sufficient control over its sub-functions, and has proved its competence and qualification during this period. The decision to hand over the affairs is handled by the Cultural Heritage, Handicrafts and Tourism Organization of Iran, and the head of the organization has identified the best option for Iran Hoteliers Association. The Board of Governors of the Iran Hoteliers Association, selected by all the industry's activists across the country, will strive to do his duty and what is best for all hoteliers in this country." Kamiar Eskandrian - Member of the Board of Directors and Secretary of the Iran Hoteliers Association in Iran