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IHG partners for the development of more than 1,200 rooms in Thailand

IHG signed a strategic partnership with long-standing partner Asset World Corporate (AWC), an integrated lifestyle real-estate group, to manage a portfolio of properties across Thailand. The agreement will see the development of more than 1,200 rooms across Thailand, with the first signing announced today as the 306-room InterContinental Chiang Mai Mae Ping. Serena Lim, Vice President, Development, IHG South East Asia and Korea commented, “With plans to double our portfolio in Thailand in the next 3-5 years, this signing today between IHG and AWC is another milestone in realising this ambition. Their reputation as a lifestyle and real-estate group, and long-standing relationship with IHG gives us great confidence of this growth momentum in Thailand.” Under the structure of the agreement, hotels in multiple popular destinations such as Chiang Mai, Bangkok and Hua Hin will be signed within three years. The first signing of the agreement announced today is the 306-room InterContinental Chiang Mai Mae Ping Hotel. Wallapa Traisorat, CEO and President of Asset World Corp Public Company Limited (AWC), said, “With our ambition to make Thailand a truly world-class tourism destination, we are excited to be extending our partnership with IHG, which is a testament to our unique business model of collaborating with an internationally renowned operator. With our shared vision of elevating the hospitality sector in Thailand and thus building a better future for the country’s economy, we are confident that the InterContinental Chiang Mai Mae Ping will be one of the many projects to set the benchmark in Thailand.” InterContinental Chiang Mai Mae Ping, a conversion of the prestigious Imperial Mae Ping Hotel, has long been in the forefront of Chiang Mai’s hospitality scene throughout its more than 30 years of operation. The hotel has held many high profile international events, as well as welcoming many prominent guests including royal family members, heads of state and celebrities from across the world. The hotel will portray the timeless and lavish beauty of the Lanna era with a modern luxury essence. As the world’s first international luxury travel hotel brand, InterContinental Hotels & Resorts has been pioneering new international destinations for decades. The brand sets itself apart by delivering world-class standards of sophistication through understated service and exceptional amenities. It is famed for its devotion to the comfort and wellbeing of guests through personalised and attentive services. IHG’s loyalty programme IHG® Rewards Club of more than 100 million enrolled members also provides access to a global following of travellers. The hotel is expected to open in 2021 and will continue its extension with full operations in 2022, and aims to set new hospitality benchmark in Chiang Mai. Located in downtown Chiangmai near the famous Chiang Mai Night Bazaar, Tha-Pae Gate, Warorot Market and other tourist attractions, InterContinental Chiang Mai Mae Ping will cater for both leisure and MICE travellers with its six food and beverage outlets, and over 3,600 sqm of outdoor and indoor convention, event and meeting spaces. Guests can also enjoy a holistic retreat at the Lanna Spa which focuses on balancing the body and mind with spa services accompanied by traditional and fusion Lanna cuisine. The Teresa Teng Museum, which is currently located on the 15th floor suite of the hotel to commemorate the famous Taiwanese singer and cultural icon will be conserved, with plans to convert it to a specialty restaurant and roof top bar, where guests can experience its original set-up, decor and furniture when Teresa Teng last stayed here over two decades ago. Thailand continues to be a strong growth market for IHG with 29 existing hotels across 6 brands in the portfolio, with another 30 hotels in the pipeline.

Create: Jan 26, 2020 Edit: Jan 26, 2020 International News

1.5 billion international tourist arrivals were recorded in 2019, globally

A 4% increase on the previous year which is also forecast for 2020, confirming tourism as a leading and resilient economic sector, especially in view of current uncertainties. By the same token, this calls for such growth to be managed responsibly so as to best seize the opportunities tourism can generate for communities around the world. According to the first comprehensive report on global tourism numbers and trends of the new decade, the latest UNWTO World Tourism Barometer, this represents the tenth consecutive year of growth. All regions saw a rise in international arrivals in 2019. However, uncertainty surrounding Brexit, the collapse of Thomas Cook, geopolitical and social tensions and the global economic slowdown all contributed to a slower growth in 2019, when compared to the exceptional rates of 2017 and 2018. This slowdown affected mainly advanced economies and particularly Europe and Asia and the Pacific. Looking ahead, growth of 3% to 4% is predicted for 2020, an outlook reflected in the latest UNWTO Confidence Index which shows a cautious optimism: 47% of participants believe tourism will perform better and 43% at the same level of 2019. Major sporting events, including the Tokyo Olympics, and cultural events such as Expo 2020 Dubai are expected to have a positive impact on the sector. Responsible growth Presenting the results, UNWTO Secretary-General Zurab Pololikashvili stressed that “in these times of uncertainty and volatility, tourism remains a reliable economic sector”. Against the backdrop of recently downgraded global economic perspectives, international trade tensions, social unrest and geopolitical uncertainty, “our sector keeps outpacing the world economy and calling upon us to not only grow but to grow better”, he added. Given tourism’s position as a top export sector and creator of employment, UNWTO advocates the need for responsible growth. Tourism has, therefore, a place at the heart of global development policies, and the opportunity to gain further political recognition and make a real impact as the Decade of Action gets underway, leaving just ten years to fulfill the 2030 Agenda and its 17 Sustainable Development Goals. The Middle East leads The Middle East has emerged as the fastest-growing region for international tourism arrivals in 2019, growing at almost double the global average (+8%). Growth in Asia and the Pacific slowed down but still showed above-average growth, with international arrivals up 5%. Europe where growth was also slower than in previous years (+4%) continues to lead in terms of international arrivals numbers, welcoming 743 million international tourists last year (51% of the global market). The Americas (+2%) showed a mixed picture as many island destinations in the Caribbean consolidated their recovery after the 2017 hurricanes while arrivals fell in South America due partly to ongoing social and political turmoil. Limited data available for Africa (+4%) points to continued strong results in North Africa (+9%) while arrivals in Sub-Saharan Africa grew slower in 2019 (+1.5%). Tourism spending still strong Against a backdrop of global economic slowdown, tourism spending continued to grow, most notably among the world’s top ten spenders. France reported the strongest increase in international tourism expenditure among the world’s top ten outbound markets (+11%), while the United States (+6%) led growth in absolute terms, aided by a strong dollar. However, some large emerging markets such as Brazil and Saudi Arabia reported declines in tourism spending. China, the world’s top source market saw outbound trips increase by 14% in the first half of 2019, though expenditure fell 4%. Tourism delivering ‘much-needed opportunities’ “The number of destinations earning US$1 billion or more from international tourism has almost doubled since 1998,” adds Mr Pololikashvili. “The challenge we face is to make sure the benefits are shared as widely as possible and that nobody is left behind. In 2020, UNWTO celebrates the Year of Tourism and Rural Development, and we hope to see our sector lead positive change in rural communities, creating jobs and opportunities, driving economic growth and preserving culture.” This latest evidence of the strength and resilience of the tourism sector comes as the UN celebrates its 75th anniversary. During 2020, through the UN75 initiative the UN is carrying out the largest, most inclusive conversation on the role of global cooperation in building a better future for all, with tourism to be high on the agenda.

Create: Jan 26, 2020 Edit: Jan 26, 2020 International News

Wyndham Garden and Ramada Encore by Wyndham brands to debut in Oman

Wyndham Hotels & Resorts continues to ramp up its expansion across the Middle East with the opening of two new hotels in Muscat, Oman. Marking the introduction of the Wyndham Garden and Ramada Encore by Wyndham brands to Oman, the openings underscore Wyndham Hotels & Resorts’ commitment to strengthening its portfolio in the market and further support Oman’s ambitious Vision 2040 programme, which includes a focus on developing the country’s mid-market hotel sector and creating more job opportunities, in a bid to welcome 11 million visitors to the Sultanate by 2040. Over the past year, the Sultanate has become an increasingly popular destination for travellers, witnessing an increase of more than 25% in inbound visitors in the first six months of 2019 alone. The surge in visitor numbers follows the Ministry of Tourism’s sustained efforts to promote Oman as a key travel destination and attract investment to the sector. Panos Loupasis, Vice President Development, Middle East, Eurasia & Africa, Wyndham Hotels & Resorts, said: “The anticipated openings of our two new hotels in Muscat mark a significant milestone as we seek to expand our presence in this important market. We want to bring diverse accommodation choices to travellers across the Sultanate, and support Oman in its ambitious 2040 tourism plans, particularly on developing its mid-market hotel sector. With their unrivalled locations in the heart of Muscat’s business and leisure district, our newest additions to the Wyndham Garden and Ramada Encore by Wyndham family are the perfect properties to complement our growing portfolio in the region, and guests can look forward to the same exceptional service they have come to expect from our brands around the world.” Set across eight floors and bringing 143 new rooms and suites to the city, Wyndham Garden Muscat Al Khuwair is expected to open later this month. Located on Sultan Qaboos Street, just 20 minutes from Muscat International Airport, the new hotel boasts state-of-the art leisure facilities with two swimming pools, steam rooms and saunas, as well as three food and beverage outlets. Part of a mixed-use development including a shopping mall and an office tower, the hotel will also feature five well-appointed corporate meeting rooms, making it an ideal destination for business events. Ramada Encore by Wyndham Muscat Al Ghubra will open in March 2020 and will be located in the heart of Muscat, next to the Al Ghubra roundabout on Sultan Qaboos Street, just minutes away from three of the city’s major shopping malls. With easy access to the Sultan Qaboos Grand Mosque, the Royal Opera House and Muscat’s international airport, the hotel will also boast 163 rooms, a rooftop pool with sundeck and a fully equipped fitness centre and spa. Additional facilities for the meeting, incentives, conferencing and exhibitions (MICE) industry will include a multi-function boardroom which can be used as a meeting space, or as a theatre. The new hotels will complement Wyndham’s existing presence in the city, Ramada by Wyndham Qurum Beach Muscat located near Muscat’s popular Qurum beach, bringing travellers even more options to experience Muscat. Wyndham Hotels & Resorts’ openings in Oman are part of Company’s wider growth plans for the Middle East and Africa region, which include the addition of 23 new properties by 2023 and are focused on expanding the economy and mid-scale offering across the region. The two new hotels in Oman will be managed by Wyndham Hotels & Resorts’, adding to a portfolio of over 400 managed hotels operated globally and expanding its managed capabilities into new and established markets.

Create: Jan 26, 2020 Edit: Jan 26, 2020 International News

Milestone Wins Big at Adrian Awards With Two Golds and Three Silvers

Santa Clara, CA (January 16, 2020) – Milestone announced today it won a total of 8 prestigious Adrian awards including two highly coveted gold awards, three silvers, and three bronzes. The Hospitality Sales & Marketing Association International (HSMAI) honored Milestone Inc. for innovation in digital marketing and for its digital marketing platforms that drove significant ROI for its customers. The awards were granted for the projects done for several hospitality customers including Marriott Digital Services, Omni Hotels and Resorts, The Evelyn Hotel, a Triumph Hotels property located in New York City, and a Mexico luxury hotel group. The Adrian awards announcement follows Milestone’s significant win at the US Search Awards last year. In addition to winning the top award in finance category, Milestone was also shortlisted in travel, automotive, and restaurant categories. “2019 was an outstanding year for Milestone. Being recognized for our achievements in digital marketing services and our software platforms is testament to the outstanding results our solutions drive for our clients and partners” stated Anil Aggarwal, CEO of Milestone. ” “The Adrian Awards celebrate travel marketing innovators whose awesome creativity and hard work are integral not only to the success of their companies, but to the continued growth of the hospitality industry as a whole,” said Robert A. Gilbert, CHME, CHBA, president and CEO of HSMAI. Milestone will be honored during the HSMAI Adrian Awards Gala on January 21, 2020 at the New York Marriott Marquis.

Create: Jan 18, 2020 Edit: Jan 18, 2020 International News

Paramount Lodging Advisors Successfully Transacts at the William P. Hobby International Airport With the Sale of the Drury Inn & Suites

Houston, TX – Paramount Lodging Advisors (PLA) has successfully executed the transaction of the Drury Inn & Suites located at the William P. Hobby International Airport (Hobby) in Houston, TX. Managing Director Kami Burnette, Sr. Managing Director Adam Montufar and Associate Lora Simpson represented Drury Development Corporation in the transaction. The 133-room upper-midscale hotel is ideally located off of Interstate 45 proximate to Hobby. GreenTree Inns purchased the hotel as part of their strategy to acquire and rebrand well-located hotels in major metros. “The transaction was relatively seamless and we were pleased to execute another deal on behalf of Drury,” stated Kami Burnette. “The buyer plans to rebrand to position the hotel to gain brand recognition in the growing Hobby market.”

Create: Jan 18, 2020 Edit: Jan 18, 2020 International News

Expected Global Tourism Boom in 2020 Is Fueling the Need for Voice Translation Technology at Check In and Beyond

Voice on command is not just for the guestroom; Hoteliers are finding the Google Assistant’s interpreter mode + Volara to easily and accurately streamline guest communication Research suggests that customer-experience (CX) technologies that serve every touchpoint, add personalization and drive satisfaction were at the top of operators’ wish lists for 2020. To be effective and deliver a rapid return on investment, these solutions must successfully delight guests, increase operational efficiencies, inspire loyalty, and generate profits. One technology that is checking all these boxes – yet is often overlooked – is digital voice translation. Considering that 55% of households are expected to own smart speaker devices by 2022 and 50% of all online searches will be voice-based by 2020, demand for hyper-convenient voice interactions while traveling is on the rise. Powering rooms with voice controls is gaining momentum (30% of hoteliers say they plan to bring voice controls to the guestroom in the coming year), but hoteliers need to expand their voice strategies beyond those four walls to drive customer satisfaction, loyalty and revenues – especially if the hotel or brand is favored by international travelers. Global Travel Growth Sparks Demand for Voice Translation Amadeus commissioned a study to explore the trends shaping the future of travel. What it found was that Asia – home to about 4.46 billion people speaking nearly 2,300 languages – will account for almost 22% of global arrivals by 2020 (up from 18% in 2008) and the region’s residents will represent 32% of travel spending by 2020. To compete for a share of these travel dollars, hoteliers will need to communicate with these visitors who are fluent in Chinese, Hindi, English, Russian, Indonesian and Japanese. Furthermore, Europe is expected to produce 400 million more outbound travelers in 2020 than in prior years, most of whom will be speaking Russian, German, French, English, Turkish, Italian, Spanish, Ukrainian, Polish and Dutch. To help people better connect and get help, the Google Assistant introduced a featured called interpreter mode that translates conversations in real time. Provisioned and managed by Volara, named the ‘Best Voice Activated Tech Product of 2020’ by HotelTechReport last week, the technology is now being rolled out to hotels that will enable staff to communicate with global guests easily – and in their native language. The new voice translation technology is improving the quality of interactions between hotel staff and guests, resulting in better communications and high-value service. Google Assistant’s Interpreter Mode can translate 29 languages in real time, including: Arabic, Chinese (Mandarin and Cantonese), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian and Vietnamese. With Volara’s support, hotels can receive a Google Nest Hub to place at their front desk or Concierge station. When a guest needing translation assistance approaches, the staff simply says “Hey, Google, be my Spanish interpreter.” Then, the interpreter mode will show text on the screen that translates their words as they speak and repeat the message in English. This technology will enable international travelers to receive voice-automated professional hospitality in real time when they travel. The Google Assistant’s Interpreter Mode + Volara Places Hyper-Focus on Staff While this translation technology is driving hyper-convenient interactions with guests, it is also enabling hoteliers to elevate their staff. According to the 2019 Customer Engagement Technology Study, 42% of hoteliers will be investing in staff-facing technologies in 2020 to enhance the customer experience. Happy employees mean happy guests, and happy guests spend more money. By giving hotel staff tools that will make it easier for them to do their jobs, it will ultimately increase guest satisfaction and drive revenues. Perhaps that’s why 27% of hoteliers say they plan to add guest-facing self-service technology next year, and 24% are looking for technologies that automate service – both of which can be accomplished by the Google Assistant interpreter mode. When looking at the key to unlocking ROI from customer experience technology, 2019 CET Study authors Daniel Connolly, Dean of the College of Business & Public Administration at Drake University, and Jungsun (Sunny) Kim, Associate Professor at the William F. Harrah College of Hospitality, UNLV, had this to say: “To remain relevant and competitive, hospitality leaders must be agile enough to adapt to shifting consumer demands and have a willingness to take calculated risks into uncharted territory if they are to stand out and capture new market share.” Digital voice translation technology may be uncharted territory to some, but those agile hotels and brands who are embracing it are finding it to be the missing link for improving guest engagement.

Create: Jan 18, 2020 Edit: Jan 18, 2020 International News

Hyatt to develop Hyatt Regency Kuala Lumpur

Hyatt Regency branded hotel in Kuala Lumpur, set to be completed in 2024, the new hotel will mark the return of the Hyatt Regency brand to Kuala Lumpur. For leisure and business travelers visiting the Malaysian capital, Hyatt Regency Kuala Lumpur will deliver energizing experiences and a stress-free environment that embodies the Hyatt Regency brand ethos. Guests will enjoy seamless, intuitive service alongside refreshing food and beverage concepts and flexible spaces suited for work, collaboration or relaxation. “We are excited to be working with KL MIDTOWN Sdn. Bhd. on the development of Hyatt Regency Kuala Lumpur and to be bringing the Hyatt Regency brand back to the energetic capital city of Malaysia,” said David Udell, group president, Asia Pacific, Hyatt. “This will be our second collaboration with Hap Seng in Malaysia after we recently announced our plans for the Hyatt Centric Kota Kinabalu. We are grateful for Hap Seng’s continued trust and are delighted to be part of these very exciting milestones and new experiences in Malaysia.” Hyatt Regency Kuala Lumpur will be a state-of-the-art property designed by internationally renowned architect Kengo Kuma. When completed, the hotel will offer four food and beverage concepts including two bars, a market café, and a Japanese restaurant. It will also feature an outdoor swimming pool, a fully equipped fitness center, and Regency Club – an exclusive lounge offering a relaxed environment to work, meet and socialize for club level guests. For meetings and events, the hotel will also include 21,528 square feet (2,000 square meters) of flexible space, including a 10,764 square foot (1,000 square meter) ballroom, making it the ideal setting for any occasion. The hotel will be situated just north of the Malaysia International Trade and Exhibition Centre (MITEC), the third largest MICE venue in Southeast Asia and the largest trade and exhibition center in Malaysia. With a direct connection to MITEC, Hyatt Regency Kuala Lumpur will be easily accessible for business travelers who are visiting the meeting venue. The venue is located just five miles (eight kilometers) northwest of Kuala Lumpur’s city center, and 37 miles (60 kilometers) from Kuala Lumpur International Airport. “In addition to being a prominent hotel for us in Malaysia, the introduction of Hyatt Regency Kuala Lumpur will bring awareness to the Hyatt Regency brand in the wider region,” said Patrick Finn, senior vice president – real estate & development, Asia-Pacific for Hyatt. “The new hotel is part of our strategy to grow Hyatt’s brand presence in Malaysia, building upon the five hotels that currently operate in the region.” “Hyatt Regency Kuala Lumpur will add to Hap Seng’s hotel development efforts with Hyatt in Malaysia, complementing the recently announced Hyatt Centric Kota Kinabalu,” said Dato’ Jorgen Bornhoft, chairman of Hap Seng Consolidated Berhad. “We chose Hyatt for this project because of our excellent past experience working together, paired with the hotel company’s established leadership reputation in the hospitality industry. We will work closely with Hyatt and Kengo Kuma to create a standout Hyatt Regency property that reflects all the elements that has made the brand a preferred choice for both business and leisure travelers over the years.”

Create: Jan 18, 2020 Edit: Jan 18, 2020 International News

Dorado Beach, a Ritz-Carlton Reserve officially reopens

Dorado Beach, a Ritz-Carlton Reserve officially reopens, marking an exciting chapter in the property’s rich legacy as well as in the recovery and resurgence of Puerto Rico. Following a meticulous restoration, Dorado Beach emerges more spectacular than ever, featuring expanded offerings, amenities and facilities, allowing the celebrated resort to continue to create transformative and personal journeys for all guests. As a part of Marriott International, Dorado Beach, a Ritz-Carlton Reserve has partnered with musical artist and philanthropist Lin-Manual Miranda to support his work in stimulating the Puerto Rican economy and preserving the country’s culture by strengthening and sustaining the local arts community. Throughout the resort’s opening season, starting now through February 2019, Dorado Beach will donate $10 per room to Miranda’s Flamboyan Arts Fund, which supports all aspects of Puerto Rico’s artistic community, including music, theater, visual arts, dance, literature, and youth arts education – critical components of Puerto Rico’s tourism industry and pivotal to the economic recovery of the island. “Dorado Beach exemplifies the unique qualities of the Reserve brand, which is distinguished for its collection of locally-inspired properties that offer heartfelt care and transformative experiences in the most incredible corners of the world,” said Lisa Holladay, Global Brand Leader for Ritz-Carlton Reserve. “With this reopening, the world’s most discerning travelers can once again immerse themselves in the local culture, enjoy unique experiences set apart by human connection and discover this rare estate anew while also supporting the revitalization of Puerto Rico.” Guests returning to Dorado Beach will find each of the property’s 114 beachfront guestrooms and suites re-imagined with a thoughtful design and refreshed with a color palette that amplifies the natural beauty just beyond their doors. The expansive and lush landscape that makes up this special, rare estate has welcomed the addition of more than 300,000 new plant species, resulting in a truly tropical sensory experience. “It is with great enthusiasm and joy that we welcome guests back to our treasured Reserve. The dedication, hard work and care that our Ladies and Gentlemen have invested in the transformation of Dorado Beach is truly remarkable and we look forward to sharing it with both returning and new guests,” said George Sotelo, General Manager of Dorado Beach, a Ritz-Carlton Reserve. “We are delighted to continue to curate extraordinary experiences for our guests through new and meaningful journeys, as well as by encouraging them to rediscover the intrinsic beauty of Dorado Beach.” Encanto Beach Club Bar & Grill will introduce a refreshed dinner menu featuring coastal cuisine that highlights authentic dishes from the Mediterranean. The property’s chic beachside restaurant, Positivo Sandbar, will debut an Omakase & Ceviche bar situated directly on the sand for relaxed, oceanside dining. Dorado Beach’s highly-anticipated new signature restaurant and bar, COA, will be revealed in mid-December 2018. The award-winning Spa Botánico has been fully revitalized for guests to unwind in serenity and comfort. In addition to the return of its signature and locally-inspired spa treatments and unique handcrafted products that are made in the on-site apothecary, Spa Botánico will also debut new treatments as well as introduce a spa cuisine concept. Su Casa, Dorado Beach’s unique five-bedroom villa and former home of historical figure Clara Livingston, will welcome guests starting mid-December 2018 after completing a renovation that will fully modernize the space while maintaining its historical significance and personality.

Create: Jan 18, 2020 Edit: Jan 18, 2020 International News

Okura Nikko plans fourth in Taiwan in 2023

The fourth property of Okura Nikko Hotels to be inaugurated in Taiwan, the new hotel is aimed at strengthening the company’s global network of properties. Okura Nikko Hotel Management Co., Ltd., a subsidiary of Hotel Okura Co., Ltd., announced that it will open the Hotel Nikko Kaohsiung in 2023. The company has contracted with Fanlu Construction Industry Co., Ltd., to manage the new property, with the support of an investment by Daiwa House Industry Co., Ltd. and Continental Development Corporation. Kaohsiung is Taiwan’s second largest city, with a thriving international harbor strategically located on the busy shipping lanes between Northeast Asia and the South Pacific. A number of Japanese companies have offices around the harbor, one of Kaohsiung’s sightseeing spots offering visitors fine views. It takes about 90 minutes by Taiwan High Speed Rail from the city to Taiwan's capital city Taipei. Kaohsiung International Airport offers direct flights to 7 cities in Japan, including Narita International Airport, and to about 30 cities in Asia, with the number of flights to overseas destinations steadily increasing. The hotel will offer 260 guest rooms, each with a standard area of about 36 m² on 21 floors above ground and four underground floors. It will feature a wide range of restaurants, including Japanese cuisine, Chinese cuisine and all-day dining, and a rooftop bar on the 21st floor where guests can enjoy stunning views of Kaohsiung harbor. The hotel’s facilities will meet the diverse needs of guests staying for both business and leisure. Marcel P. van Aelst, CEO, Okura Nikko Hotel Management Co., Ltd., commented, “We are very pleased to be opening our fourth hotel in Taiwan. We will be expanding our network with a particular focus on Asia, and Taiwan is a fast-developing market and a strategic destination for us. We hope to further raise awareness of our Okura Nikko Hotels brand in Taiwan.” According to local Tourism Bureau statistics, a total of about 4.6 million guests stayed in Kaohsiung City in the six months from January 2019, a 21% increase compared with the equivalent period the previous year. The Kaohsiung government is accordingly expecting an increase in the demand for leisure facilities and plans to meet this with the construction of new leisure infrastructure, in addition to complementing the city’s existing business facilities. Hotel Nikko Kaohsiung will be the fourth property of Okura Nikko Hotels to open in Taiwan, following the opening of Hotel Royal Nikko Taipei (1984), The Okura Prestige Taipei (2012) and The Okura Prestige Taichung (planned opening 2022). The new property is part of an ambitious undertaking to expand the group’s global portfolio to 100 properties, primarily in Asia, by 2020.

Create: Jan 18, 2020 Edit: Jan 18, 2020 International News

Meliá Hotels opens first in Thailand

Meliá Hotels International and Asset World Corporation (AWC), Thailand's leading integrated lifestyle real estate group celebrated the grand opening of Meliá Koh Samui, a stunning nautical-themed luxury beachfront resort in Koh Samui. The soul-stirring coastal haven, which combines a modern essence with the charming maritime heritage of Koh Samui, marks the first hotel under the Meliá Hotels & Resorts brand to open in Thailand. This opening of Meliá Koh Samui is the start of a strategic roll-out of the Meliá brand in Thailand and at least two more hotels will be opened in key destinations across Thailand, including INNSiDE by Meliá Bangkok Sukhumvit and a hotel in Chiang Mai in partnership with AWC. Nestled on Choeng Mon Beach, just 15 minutes from Samui International Airport, Meliá Koh Samui is a 159-room and 41-suite property that features a host of outstanding facilities, including two restaurants, an executive lounge, a stylish beach club and a swim-up bar, plus the YHI Spa, a fitness center and, for families, a kids' club, outdoor playground and a mini water park. Event planners can take advantage of extensive conference facilities of 7 multi-functional rooms including a room with unique beach front view, a ballroom that can accommodate up to 200 guests and an outdoor pool-side and beachfront function spaces which recently hosted a gala dinner for 500 guests. With its stunning seafront setting and exceptional amenities ideal for leisure and MICE travelers, Meliá Koh Samui will become one of the leading and most sought-after resorts on Koh Samui's north coast, a world-class tourism destination with outstanding facilities for all sectors of the market. Guests can also unwind in two outdoor swimming pools, including a large lagoon pool that loops like a river through the resort's lush tropical gardens. Many of the ground-floor Pool Access rooms and suites allow guests to slide directly into the embrace of cooling pool water from their private terrace. The Deluxe and Premium Rooms are ideal for couples, while the spacious Family Rooms feature a master bedroom for parents and in-room games for the kids. Guests seeking extra space and exclusive services can select the resort's suites that offer access to the executive lounge. The Level Boat Suites are truly unique, inspired by traditional Thai vessels and paying homage to Koh Samui's historic position as a safe haven for sailors and sea traders. This nautical design theme has been woven into the DNA of the resort, including the Level Lounge, which is shaped like a boat's hull. Embodying AWC's firm belief in “building a better future", and Meliá Hotels International's efforts to improve lives in disadvantaged communities across Thailand, Melia Koh Samui also houses the Gallery, a not-for-profit social enterprise of art and design gift shops under the aegis of the Asset World Foundation for Charity , which embraces socially responsible practices to contribute to society and communities. The shop will give customers the opportunity to be part of supporting the local communities with all profits contributing to further artistic endeavors, as well as preserving and promoting local culture and areas in need. Meliá Hotels International has been recently acknowledged as the Most Sustainable Hotel Company worldwide, by the SAM's Corporate Sustainability Assessment and sustainability is what the group wishes for from the beginning. “We are thrilled to partner with Meliá Hotels International and to introduce the Meliá Hotels & Resorts brand to Thailand for the first time. With its stunning seafront setting Meliá Koh Samui aims to offer a truly unique experience. As the hotel boasts the first lagoon pool and the largest swimming pool in Koh Samui, along with a creative combination of hydro therapy facilities like jacuzzi, water massage and rooms with a direct pool access, guests will find themselves relishing in the soothing fascination of water features. The hotel also offers a unique experience for guests who will be able to stay in suites fashioned after boats. These unique settings will enable them to enjoy a fun-filled and peaceful vacation in a serene atmosphere," said Khun Wallapa Traisorat, Meliá Koh Samui's owner, CEO and President of AWC. “This landmark project will mark the start of a strategic roll-out of the Meliá brand in Thailand, in line with AWC's growth-led strategy. Together, we aim to build a better future for Thailand's hospitality landscape and economy , and partnering with Meliá will allow us to set a new benchmark for Thai hospitality and drive global demand." “Today is a ground-breaking moment for Meliá Hotels International, as we celebrate our first hotel opening in Thailand – an extraordinary country and a strategic market for a leading global resort brand like ours. After more than 30 years of successful operations in Asia, we signed a strategic framework agreement with Asset World Corporation, we believe this first opening of Meliá Koh Samui is the beginning of our expansion in Thailand, bringing our dream of establishing and growing in this country alongside a major local partner to fruition; a partner that understands, and shares, our strong service and hospitality philosophy, a fundamental factor for ensuring the quality, reputation, and sustainability that we wish for Meliá Koh Samui," commented Mr. Gabriel Escarrer, Executive Vice Chairman and CEO of Meliá Hotels International at the opening ceremony. Beyond Thailand, Meliá Hotels International is expanding throughout Asia Pacific and has a total of 51 properties across the region, which are expected to open in the next few years.

Create: Jan 18, 2020 Edit: Jan 18, 2020 International News

IHG intensifies effort to fight human trafficking

January is recognized as National Slavery and Human Trafficking Prevention Month in the US and IHG® has intensified its ongoing effort to fight human trafficking. The company has introduced new programs, tools and resources for colleagues to increase awareness and aid prevention of human trafficking, including a free training available to all IHG-branded hotels worldwide, including more than 4,200 properties in the Americas. Human trafficking, a form of modern slavery, is a $150 billion criminal enterprise that brings suffering and injustice to an estimated 40 million men, women and children across the globe, according to the International Labor Organization. It is a domestic and international issue that is present in communities of all sizes with individuals of all ages and backgrounds trafficked and exploited for purposes including sexual abuse and forced labor. Elie Maalouf, Chief Executive Officer, Americas, IHG, said: “At IHG, we condemn human trafficking in all forms, and we are taking a strong stance in partnership with our owners, elected officials and others in the industry. We are committed to protecting our guests, communities and owners from the impact of human trafficking as well as maintaining the integrity of IHG’s brands. We will not tolerate it, or those who would enable it, in the IHG system of hotels, and we are empowering all of our colleagues with the tools, resources and support they need to combat this crime on every level.” Most recently, in December, IHG hosted dozens of colleagues from local Georgia hotels for a group training and discussion at the Crowne Plaza® Atlanta Perimeter at Ravinia, located near the company’s Americas headquarters in Atlanta. During the event, attendees learned about the work to fight human trafficking in Georgia from First Lady Marty Kemp, as well as support and assistance programs available for survivors from Mary Frances Bowley, founder and executive director of non-profit Wellspring Living. “Our partnership with the hotel and lodging industry is forged by a common goal: ending human trafficking in Georgia,” said First Lady Kemp. “I applaud IHG’s efforts to train employees on identifying the warning signs of trafficking and supporting survivors. Education and awareness are key in this critical fight, and this training equips staff with the potential to save lives.” IHG has released a new video featuring a one-on-one conversation with First Lady Kemp and Colleen Keating, Chief Operating Officer, Americas, IHG, where the two leaders discuss the importance of public-private partnership in the fight against human trafficking and progress in the state of Georgia. Since its launch in summer 2019, colleagues in more than 2,300 hotels across the U.S., Canada, Latin America and the Caribbean have completed IHG’s online anti-human trafficking training. The company expects colleagues in all IHG-branded hotels in the region to have completed the training by March 2020. Additionally, IHG continues to work closely with a variety of organizations such as the American Hotel & Lodging Association (AHLA), Asian American Hotel Owners Association (AAHOA) and Georgia Hotel & Lodging Association (GHLA) to share best practices, coordinate efforts and attack the issue on all levels. The company has also engaged in additional collaborative efforts, such as commitments to ECPAT and the criteria of The Code, as well as the AHLA 5-Star Promise. IHG also actively supports non-profit organizations that provide essential goods and services to support the recovery of human trafficking survivors, and coordinates regular volunteer opportunities for colleagues. IHG is a global company with a presence in more than 100 countries. The company considers addressing human trafficking a key component of its larger commitment to responsible business and at the core of how it operates. Read more about the company’s position and its consistent standard across every market in its global Human Rights Policy.

Create: Jan 11, 2020 Edit: Jan 11, 2020 International News

NH adds eight hotel to European portfolio

NH Hotel Group will operate a unique portfolio of eight high-end hotels with a total of 1,115 rooms in prime locations in Europe – in Italy, France, Czech Republic and Hungary. NHH will lease the hotels from Covivio, a leading European real estate investor. The hotels will be rebranded to Minor International and NHH’s hotel brands, including Anantara and NH Collection, following an extensive repositioning work programme to be pursued by Covivio in all the properties in the coming months. The hotels, formerly the prestigious Boscolo portfolio, consists of six iconic properties, including Palazzo Naiadi in Rome, Italy; The Carlo IV in Prague, Czech Republic; Hotel Plaza in Nice, France; The NY Palace and The NY Residence in Budapest, Hungary; and Grand Hotel Dei Dogi in Venice, Italy; and two premium hotels in Italy, namely Bellini Hotel in Venice and Palazzo Gaddi in Florence. After the acquisition by Covivio of the eight hotels, NHH will operate this high-end hotel portfolio under a long-term sustainable lease contract. The closing of the transaction is expected to be fully complete by the end of the first half of 2020. The handover of the hotels will take place at the same time of the closing, except for the hotels in Florence and Nice, which are currently under a full refurbishment, and expected to be completed by June 2020 and January 2021 respectively. “MINT and NHH have been leveraging on both parties’ strengths for cross-expansion”, said Mr. Dillip Rajakarier, Group CEO of MINT and CEO of Minor Hotels. “We are very excited about the potential of the Anantara brand in Europe. Anantara’s brand strength, coupled with NHH’s strong relationship with real estate investors has enabled us to expand our luxury hotel portfolio in Europe at a much faster pace. Following the launch of Anantara Villa Padierna Palace in Spain in July and the signing in October of a hotel in Dublin, Ireland, to be rebranded to Anantara in 2020, this strategic transaction will notably strengthen the presence of our luxury Anantara brand in key privileged destinations in Europe.”

Create: Jan 11, 2020 Edit: Jan 11, 2020 International News