Main page / Housekeeping / Guest Interaction Cycle - Entering the Guest Room -If there is no sign on the door –

Guest Interaction Cycle - Entering the Guest Room -If there is no sign on the door –

Create: May 1, 2019 Edit: May 2, 2019

Knock on the door three times using your index finger or ring the doorbell

Announce your self “Housekeeping”,

Wait 15 seconds for reply.

If there is no answer knock again

(the standard is to knock thrice before entering a guest room)

If the guest opens the door,

say “Good Evening” Mr/Mrs XXX. I am (Your Name) from Housekeeping

Can I Turn your bed and change the towels, replenish the amenities

If guest says no

ask the guest what time will be convenient to service the room

Offer additional service if guest is in the room

During turndown:

Run an aromatic bath

Order beverage for the guest

Order early morning beverage

Tags: Guest Experience management Guest in Hotel hotel management Hospitality Management HR management in Hotel Hospitality training courses Benefits of being a waiter waiter job waitress job Hosting Hotel Housekeeping Etiquette Hotel service hotel training hotel staff training Etiquette Trained hotel professionals Hotel Etiquette teaching Correct behavior in the hotel Hospitality Training Hotel industry Education Hospitality Training Course Teaching hotel housekeeping housekeeping training