دپارتمان خانه داری درهتل
Housekeeping department is undoubtedly one of the most important departments in the hotel industry as its performance determines the guest satisfaction rate. The housekeeping department is by and large the biggest in the hotel industry, which makes it simple prey to execution failings, succumbing to a loss of control and quality. Whether intentionally or unintentionally, there are some basic mistakes that occur in this department. By identifying these problems and performing quick spot checks, both managers and housekeeping department supervisors can save time and effort. According to a survey by Michael Lynn who is a professor at the Cornell University School of Hotel Administration, it is noted that, “30% of US hotel guests leave behind tips for the housekeeping staff. Depending on the level of extra service and hotel, tipping practices for housekeeping staff may range from $1-$5 per night.” Hence, it is important that your housekeeping staff puts the best foot forward and maintains good quality and conduct in the hotel. Guests will be happy and you will be happier!
ایجاد شده: 5/اسفند/1397 آخرین ویرایش: 12/اسفند/1397 آکادمی زبان
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