نتایج جستجو...
امتیاز هتل ها چیست؟

امتیاز هتل ها چیست؟

?WHAT DO HOTEL RATINGS MEAN 🔷In everywhere , a system is used to rate a hotel. One star is the lowest rating, and five stars is the highest score. While knowing the best and worst scores is helpful, knowing the meaning of hotel star ratings is much more beneficial. ✨Here is a general interpretation of the hotel's rating system: ⭐️One-Star:  A one-star rating often means a property with no frills and only offers basic accommodation. A one-star rating does not necessarily mean a hotel is dirty, unclean or in a bad location. It simply means you'll have a place to sleep, and that's pretty much it. ⭐️⭐️Two-Star:  Like one-star hotels, two-star properties are typically more affordable than hotels that have a higher rating - they are also usually quite comfortable. ⭐️⭐️⭐️Three-Star:  Three-star hotels usually have some unique amenities and provide quality service. ⭐️⭐️⭐️⭐️Four-Star:  Four-star hotels are often noted for their upscale quality and extraordinary comfort. ⭐️⭐️⭐️⭐️⭐️Five-Star:  A five-star property provides flawless guest services in a state-of-the-art facility. As a five-star property, such as premium dining options and personalized services to its guests. With no detail being overlooked, these hotels commonly even provide high-end, luxury toiletries for guests.

ایجاد شده: 17/اسفند/1397       آخرین ویرایش: 12/مرداد/1398     آکادمی زبان
تفاوت های هتل و متل همراه با تصویر

تفاوت های هتل و متل همراه با تصویر

What is the difference between Hotel and Motel ?   ⚜️There are several differences between hotel and motel– not only are they placed out differently and offer different services, they employ different amounts of staff and have large disparities in terms of price. 🔶Hotel: A hotel provides paid lodging to travellers and may also offer several other services or amenities, such as a restaurant, swimming pool, and/or spa. Many hotels are also organised to hold conferences and meetings, thus making them suitable locations for business meetups. A rating system of one to five stars exists to compare the quality of hotels and their amenities. 🔸Definition: An establishment that provides paid lodging on a short-term basis only and provides many amenities to guests which may increase their lodging satisfaction. 🔸Appearance: Single, Multi-storied, or Varies; has rooms that open to interior of the building. 🔸Cost: Generally, hotels are more expensive than Motels- however prices range with star-ratings, room types, location, amenities, nicer accommodations/rooms, etc. 🔸Location: Located anywhere within a city or village. Often near airports, business districts, downtown areas, attractions, vacation areas, freeways, within/near casinos, sports arenas, and other places. 🔸Amenities: As compare to motel, hotels have more amenities- like 1 or more pools (indoor and/or outdoor), fitness centre, jacuzzi, arcade/game room, business centre, banquet/meeting facilities, Wi-Fi, different room levels (standard, premium, family suites, jacuzzi suites, etc), among others. 🔷Motel: Motel is a word derived from the term "motorist's hotel." This was a term used to indicate when a hotel provided ample parking, a feature that is mostly useful to Americans and Canadians who regularly travel long distances on major highway and interstate systems. Primarily, motel rooms had doors that faced the parking lot, making coming and going especially easy. Now, this may or may not be the case, as some motels now have inward-facing doors that connect to common areas. 🔹Definition: An establishment that provides short-term and long-term lodging usually located with good access to the national road network but with less guest comforts. 🔹Appearance: Single, or double storied building with connected rooms; has open walkways, exterior entrances. 🔹Cost: Often Less expensive than Hotels due to less amenities, basic rooms, locations, etc. 🔹Location: Generally situated on highways, but can also be found near outskirts of towns, several places where you would find hotels, rural areas, and other places. 🔹Amenities: Minimal amenities- generally no pools (outdoor if there is one), jacuzzi, business or fitness centres, or any other amenities listed under hotels.  

ایجاد شده: 17/اسفند/1397       آخرین ویرایش: 18/فروردین/1398     آکادمی زبان
مکالماتی در خصوص درخواست تاکسی در هتل

مکالماتی در خصوص درخواست تاکسی در هتل

Getting a Taxi via the Front Desk ‏1️⃣Conbersation  👤I need to get a taxi. 🤵🏻We have a variety of transportation services. Would you prefer a private vehicle to a taxi? 👤No, that won't be necessary. I just need a taxi. 🤵🏻Perhaps you'd prefer a limousine. That's such a stylish way to travel. 👤Just a taxi, please. 🤵🏻And what is your destination? 👤I'm going to Rockefeller Center. 🤵🏻I see. What time do you want to depart from the hotel? 👤I want to leave as soon as possible. 🤵🏻Okay, a taxi will arrive in seconds, sir. 👤Thank you, I'm coming down now. 🤵🏻It won't be but a few seconds, sir. 2️⃣Conbersation 👤I need a taxi, please. 🤵🏻We have various transportation services. Would you prefer a private vehicle? 👤No, thanks. A taxi is just fine. 🤵🏻May I suggest a limo? It's nice to pamper yourself once in a while. 👤I don't want anything except a taxi, thank you. 🤵🏻I understand. And where will you be going? 👤Rockefeller Center. 🤵🏻And what time would you like to be picked up? 👤The sooner the better. 🤵🏻A taxi will be here shortly, sir. 👤Great! And remember, a taxi, not a limo. 🤵🏻A taxi it is, sir. 3️⃣Conbersation 👤Can you get me a taxi? 🤵🏻We offer various types of transportation. Perhaps you'd like to upgrade to a private vehicle? 👤Thanks, but no thanks. A taxi will do just fine. 🤵🏻In that case, how about a limo? Then you can travel in style. 👤No, I hate limousines. They're gas guzzlers. 🤵🏻Got it, sir. Where would you like the taxi to take you? 👤My destination is Rockefeller Center. 🤵🏻What time do you want to leave the hotel? 👤As soon as possible. 🤵🏻I'll call the taxi immediately, sir. 👤I'm coming downstairs now. 🤵🏻A brand new taxi is pulling up now, sir. 4️⃣Conbersation 👤I'm going to need a taxi. 🤵🏻You don't have to restrict yourself to a taxi. We can offer you a private vehicle. 👤A private vehicle, huh? No, a taxi is okay. 🤵🏻Some people find a limo to be much more comfortable than a taxi. 👤No, I wouldn't be caught dead in a limo. 🤵🏻No upgrade of any kind. And where might you be going? 👤I'm headed to Rockefeller Center. 🤵🏻When shall I tell the taxi to be here? 👤Right now. 🤵🏻The taxi will be here immediately, sir. 👤Good, I'm leaving my room in about one minute. 🤵🏻You won't have to wait a second, sir.

ایجاد شده: 17/اسفند/1397       آخرین ویرایش: 18/فروردین/1398     آکادمی زبان
مکالماتی در خصوص درخواست تسهیلات در هتل

مکالماتی در خصوص درخواست تسهیلات در هتل

Asking for More Amenities 1️⃣Conversation  👤I'd like to request some more amenities. 🤵🏻Amenities? What do you mean by amenities, sir? 👤The free stuff, you know, the soap, lotion, shampoo, etc. 🤵🏻I see. Sir, if I may ask: Have you used up all the amenities in your room? 👤Not at all. I still have enough for the next few days. 🤵🏻Then what is the problem, sir? 👤I need some to keep as souvenirs! 🤵🏻Souvenirs? 👤Yes, souvenirs. Trinkets to remember my trip by! 🤵🏻We do have a souvenir shop on the first floor, sir. 👤That's not the same. I never pay for hotel souvenirs! 🤵🏻I'll call housekeeping. Someone will be up with more amenities shortly. 2️⃣Conversation 👤I need more amenities, please. 🤵🏻Could you be a little more specific, sir? 👤To be more specific, the free stuff, like soap, lotion, and shampoo. 🤵🏻I understand. Now, you're saying that you've already used up all your amenities? 👤No! I've got all I need for my stay here. 🤵🏻So, what's the problem? 👤I need souvenirs! 🤵🏻You want some souvenirs! 👤Yes, yes. Souvenirs. 🤵🏻But, sir, our souvenir shop carries all those items. 👤That's not the same thing. If you buy hotel souvenirs, they have no sentimental value. 🤵🏻I understand, sir. I'll call housekeeping. You'll have your souvenirs shortly. 3️⃣Conversation 👤How do I get more amenities? 🤵🏻I'm sorry, sir. I'm not sure I understand. 👤I'm talking about the free stuff, like soap and shampoo. 🤵🏻Oh, I see. So, you're saying that you've already run out of your amenities. 👤No, no. I've got plenty left. 🤵🏻Now I'm confused again! What is the problem? 👤What am I going to do about souvenirs? 🤵🏻Oh, I get it! You want souvenirs! 👤Yes, I've got enough soap for my use, but no extra soap for souvenirs. 🤵🏻Sir, our souvenir shop carries all those items, and as a guest you get a discount. 👤Please! Free souvenirs are the only true souvenirs. 🤵🏻I understand completely, sir. Housekeeping will bring you souvenirs in just a moment. 4️⃣Conversation 👤Yes, I need more amenities. 🤵🏻By amenities, exactly what do you mean, please? 👤You know, the things that are free, like the soap and the shampoo. 🤵🏻Okay, I got it. You've already run out of all your amenities? 👤No, I still have plenty left, even if I took three baths a day. 🤵🏻I'm more confused now than before. How is there a problem? 👤I need to take home some souvenirs! 🤵🏻Okay, finally I understand. You would like souvenirs! 👤Yes, souvenirs that I can take home and add to my collection. 🤵🏻If it's souvenirs you want, sir, just visit our souvenir shop. It has everything. 👤Are you kidding? Whoever heard of paying for hotel souvenirs? 🤵🏻No problem at all, sir. Housekeeping will deliver you all the amenities you like in a bit.

ایجاد شده: 17/اسفند/1397       آخرین ویرایش: 18/فروردین/1398     آکادمی زبان
مکالماتی در خصوص نگهداری چمدان در هتل

مکالماتی در خصوص نگهداری چمدان در هتل

Storing Luggage for a Few Hours 1️⃣Conversation  👤I'm checking out in about half an hour. 🤵🏻Whenever you're ready to check out, I'll be ready, sir. 👤Great! As you know however, the day in New York has hardly begun. 🤵🏻You're right. It's only 9:00 a.m. 👤Therefore, I think I'll explore New York some more. But I need to store my bags. 🤵🏻Sir, our storage facility is merely $5 an hour. You also need to leave a deposit. 👤My luggage isn't enough of a deposit? 🤵🏻Unfortunately, it isn't. VISA or MasterCard will suffice, though. 👤Let me put on my thinking cap for a moment. 🤵🏻Better hurry, sir. Remember you have to check out in less than half an hour. 2️⃣Conversation 👤I should tell you that I'm checking out in about 30 minutes. 🤵🏻I'm ready when you are, sir. 👤Very good! Now, it's still morning here in New York. 🤵🏻You are so right, sir. The clock just struck nine. 👤I'm going to spend some time exploring the city. What can I do with my luggage? 🤵🏻Sir, right here we have a storage site. Its only $5 an hour, but you need to leave a deposit. 👤A deposit? Isn't my luggage a deposit? 🤵🏻I'm sorry, sir, but it isn't. Your MasterCard or VISA will take care of things nicely. 👤Let me think about this. 🤵🏻Okay, sir. But don't take too long. You only have 30 minutes. 3️⃣Conversation 👤Do you know that I'm checking out in about 30 minutes? 🤵🏻Just say the word, sir. 👤Excellent! Now, as you know, the day has barely begun. 🤵🏻I agree. The dew is still on the grass. 👤I want to hit a few more places in the city, but I need a place to put my luggage. 🤵🏻We do have a storage space for your bags. There's a small charge, plus a deposit. 👤Leave a deposit? Isn't leaving the luggage enough of a deposit? 🤵🏻Regrettably, no. But simply present your VISA to cover your deposit. 👤I'll have to think about this for a second. 🤵🏻Okay, sir, but don't think too long. Your checkout is only 30 minutes away. 4️⃣Conversation 👤In case you didn't know, I'm checking out in half an hour. 🤵🏻That won't be a problem, sir. 👤That's good to hear. Now there's still a whole New York day ahead of me. 🤵🏻You're right, sir. Your whole day is still ahead of you. 👤I still have time to explore more of New York, but I need a place to secure my baggage. 🤵🏻We have a storage place here, but you have to leave a deposit. 👤A deposit, huh? I would think my baggage would be enough of a deposit. 🤵🏻Just present your VISA card, and there won't be any problems. 👤That deposit bothers me. Give me a minute. 🤵🏻Okay, sir, but remember how close it is to your checkout time.

ایجاد شده: 17/اسفند/1397       آخرین ویرایش: 18/فروردین/1398     آکادمی زبان
مکالماتی در خصوص رستوران

مکالماتی در خصوص رستوران

Asking the Concierge for Restaurant Advice 1️⃣Conversation  👤 I need a suggestion for a restaurant here in Manhattan. 🤵🏻Certainly! How much are you planning to spend on dinner, sir? 👤My date's very sophisticated, so I'm sure she would expect nothing but the best. 🤵🏻May I suggest our own hotel restaurant? It got three stars in the latest restaurant review. 👤No, thank you, I want to go out on the town. What other ideas do you have? 🤵🏻There's always Gramercy Tavern. They have live jazz. The food is delicious, but very expensive. 👤That sounds like a good place to take a date. Can you make a reservation for me? 🤵🏻As you wish, sir. You'll have a wonderful time there. 2️⃣Conversation 👤Can you tell me about a nice restaurant to go to? 🤵🏻Of course! How much would you like to spend on your meal? 👤My date is quite sophisticated. She would expect nothing less than the best. 🤵🏻Well, how about our own hotel restaurant? It's conveniently located and has a three-star rating. 👤That's a good idea, except I want to go out, not stay in. Something else, maybe? 🤵🏻Well, how about Gramercy Tavern? It's a very popular tourist spot, with great food and music. 👤That sounds good! Could you call them to see if I can get a reservation? 🤵🏻Of course, sir. You've made a good choice. 3️⃣Conversation 👤So, now I need your help again, if you don't mind. I'm taking a date to a restaurant. 🤵🏻I'd love to help you! What is your budget for the dinner? 👤She strikes me as being very sophisticated. Only the best will do for her. 🤵🏻Well, what do you think about our very own hotel restaurant? It is very upscale, with a three-star rating. 👤I don't want to be cooped up in my own hotel tonight. How about another restaurant? 🤵🏻The Gramercy Tavern is highly rated. It has great food and live jazz, but it's not cheap. 👤Yes, that sounds like a winner. Would you please call them to reserve a table? 🤵🏻I'm already dialing, sir. 4️⃣Conversation 👤I'm taking a date to a restaurant, so could you please direct me to a good one? 🤵🏻But of course! How much are you thinking of spending on dinner? 👤She deserves nothing but the best, of course. 🤵🏻In that case, I would suggest our own hotel restaurant. The chef, the food, and the service are outstanding. 👤I promised her I would take her out to a restaurant. Do you have another one in mind? 🤵🏻You can always go to Gramercy Tavern. It's quite popular, despite its expensive entrees.  👤Great food and lots of patrons? What more could I want? Please reserve a table for me. 🤵🏻Yes, sir. You're going to have a great time.

ایجاد شده: 17/اسفند/1397       آخرین ویرایش: 18/فروردین/1398     آکادمی زبان
آموزش خلاق و اثربخش؛ زیرساخت توسعه پایدار گردشگری

آموزش خلاق و اثربخش؛ زیرساخت توسعه پایدار گردشگری

نیروی انسانی شاغل در گردشگری از مهم‌ترین منابع این عرصه به شمار می‌آید و همچنین در زمره سرمایه‌های اصلی و زیربنایی برای موفقیت کسب و کار در بخش‌های مختلف عرضه ( در صنعت گردشگری ) می‌گنجد. در حقیقت می‌توان ادعا کرد، موفقیت یا شکست هر سازمان گردشگری، وابسته و متاثر از کارکرد و عملکرد صحیح کارمندان شاغل در آن است.  سازمان‌های گردشگری متشکل از منابع انسانی و متخصصانی هستند که وظایف و کارکردهای مشترکی برای هر کدام از آنها وجود دارد. روش‌ها و راهکارهای جذب متقاضیان کار و گزینش بهترین فرد از میان انبوه متقاضیان در کنار آماده‌سازی نیروهای تازه وارد و هم تراز شدن آنها با کارکنان باتجربه و فرصت‌سازی برای ارتقای شغلی، ترفیع و جبران خدمات از کارکردهای مدیریتی منابع انسانی به شمار می‌آید.  محصولات در صنعت گردشگری از اجزای مختلفی تشکیل شده‌اند که تلفیق این اجزا در نهایت خالق تجارب شیرین یا تلخ در مواجهه گردشگران با خدمات ارائه شده است. در واقع در هر مرحله از خدمات‌رسانی گردشگری، مولفه‌هایی وجود دارد که نوعی تجربه را برای مخاطب خود رقم می‌زند که می‌تواند گردشگر را ترغیب به سفر مجدد به همان مقصد کند.  توسعه صنعت گردشگری به خصوص در فضاهای رقابتی و تداوم شکوفایی مقاصد در گرو رضایت‌مندی مسافران و گردشگران و رضایت آنها نیز منوط به ارائه خدمات با کیفیت و متنوع است.  نظر به اینکه مهارت‌های شغلی در صنعت گردشگری، بخشی از محصول به شمار می‌رود، مسلما خلق تجربه ماندگار، مستلزم کارکرد صحیح نیروهای آموزش‌دیده و حرفه‌ای شاغل در این صنعت است. مشاغلی که عملکرد صحیح و مناسب آنها برای موفقیت سازمان‌های گردشگری، حیاتی و حائز اهمیت بوده و بهره‌گیری از نیروهای ماهر و آموزش دیده در پست‌های مذکور، می‌تواند یکی از مزیت‌های رقابتی مقاصد گردشگری به حساب آید. بر اساس اهداف پیش‌بینی شده شورای جهانی گردشگری پایدار، مفهوم "کارایی پایدار" در صورتی محقق خواهد شد که افراد شاغل بتوانند اقتصاد محلی را تحت تاثیر خود قرار دهند که این امر نیازمند آموزش صحیح، خلاقانه و کاربردی به منظور آماده‌سازی کارکنان در خصوص ارائه صحیح و متناسب خدمات است.  نکته‌ای که شاید از آن بتوان به عنوان چالش اصلی نام برد، یافتن افراد مناسب با تمامی مهارت‌های مورد نیاز برای انجام فعالیت‌های مختلف گردشگری است. به همین دلیل است که ارائه آموز، خدمات با کیفیت بالا و افزایش کارکنان محلی به منظور واجد شرایط بودن آنها و همسان‌سازی عملکردشان با نیروهای باتجربه و سابقه طولانی از نقش و اهمیت فراوانی برخوردار بوده و متناسب‌سازی آنها با این ویژگی‌ها، کلیدی و حیاتی قلمداد می‌شود.  به همین منظور اولین گام در آموزش خدمات گردشگری، ارزیابی نیازهای شغلی نیروی کار است. دانشگاه‌ها و موسسات مختلف آموزشی در این زمینه وجود دارند که کارفرمایان می‌توانند نیروی مورد نیاز خود را از میان فراگیران شاغل به تحصیل یا دانش‌آموختگان آن، استخدام و بکارگیری کنند یا نیروهای فعلی خود را برای تکمیل دانش و مهارت به آن موسسات بفرستند.  مدیران و کارفرمایان بنگاه‌های مختلف کسب و کار گردشگری می‌توانند کارکنان خود را در خصوص چگونگی ارزیابی خدمات گردشگری نیز آموزش دهند. این امر باعث تشویق آنها به ایجاد خلاقیت در تولید محصولات و ارائه خدمات گردشگری مرتبط با شغلشان خواهد شد. به عنوان نمونه اگر یک راهنمای تور شاغل در آژانس مسافرتی بکوشد که رابطه خوبی با ساکنان محلی ایجاد کند از این طریق می‌تواند مسیرهای جدید توریستی را کشف کند و با ایجاد خلاقیت در ارائه بسته‌های مختلف و متنوع ضمن افزایش سطح درآمد آژانس‌های مسافرتی، باعث رضایت بیشتر و خلق تجربیات شیرین برای مسافران و گردشگران شود. توسعه گردشگری پایدار مستلزم برنامه‌ریزی صحیح برای بکارگیری مهارت‌های برنامه‌ریزی کسب و کار است که از آن جمله می‌توان به کسب توانایی راهبردی اشاره کرد. این ظرفیت، اقتصاد، محیط زیست و توسعه اجتماعی و فرهنگی را متعادل می‌سازد. همچنین مدیران کسب و کارهای گردشگری باید بدانند که چگونه ضمن استفاده از منابع طبیعی برای کسب سود، از آنها نیز محافظت کنند. این امر نیازمند شناخت صحیح از ویژگی‌های مختلف آن مقصد و آموزش صحیح به کارکنان و بکارگیری نیروهای آموزش‌دیده و ایجاد روحیه مسئولیت‌پذیری به منظور اجرای درست و خلاقانه وظایف است. امیرکلالی - سرپرست دفتر مطالعات و آموزش گردشگری اداره کل میراث فرهنگی، صنایع دستی و گردشگری خراسان رضوی

ایجاد شده: 15/اسفند/1397       آخرین ویرایش: 15/اسفند/1397     مقالات و یادداشت ها
 مدیریت مالی و حسابداری در صنعت هتلداری بین‌المللی + فایل PDF

مدیریت مالی و حسابداری در صنعت هتلداری بین‌المللی + فایل PDF

گروه آموزشی هتل‌نیوز - کتاب مدیریت مالی و حسابداری در صنعت هتلداری بین‌المللی ( Accounting and Financial Management. Development in the International Hospitality Industry ) مباحثی را در خصوص فرایندهای توسعه یافته و تحقیقات نوآورانه در زمینه مدیریت مالی در این صنعت و در سطوح بین‌المللی، ارائه می‌دهد. محتوای این کتاب از منابع غنی تحقیقات بین‌المللی و دانشگاهی، ارائه‌های دانشجویی، مشاوره‌ها و حسابداری‌های حرفه‌ای، تشکیل شده است و برای جمع‌آوری آن از مدیران ارشدی که در حوزه‌های تدریس، بورسیه، تحقیق و مشاوره در صنعت هتلداری سراسر جهان مشغول به فعالیت هستند، کمک گرفته شده است. در حقیقت مطالب موجود در این کتاب از منابع مذکور و همچنین از تجربیات افراد شاغل در حوزه صنعت هتلداری، تشکیل شده است و مستقیما به مسائل و مشکلات مدیران این صنعت، مربوط می‌شود. بنابراین مطالعات موردی مورد اشاره از تعداد بسیار زیادی از شرکت‌ها در سراسر جهان، جمع‌آوری شده‌اند که عمدتا متعلق به گروه‌های هتلداری مانند Sheraton و Holiday Inn است. مطالب این کتاب به سه بخش عمده مدیریت عملکرد، مدیریت اطلاعات و مدیریت دارایی‌ها تقسیم می‌شود. از سوی دیگر این کتاب به بررسی موضوعاتی مانند مدیریت عملکرد در صنعت هتلداری بین‌المللی، اندازه‌گیری موفقیت مالی، چارچوب برنامه‌ریزی در خصوص سودآوری، تصمیم‌گیری در خصوص قیمت‌گذاری نرخ اتاق، مدیریت دارایی‌های هتل و کاهش ریسک در راستای افزابش ارزش شرکت، می‌پردازد. جهت دریافت فایل PDF این کتاب از طریق گزینه ثبت سفارش، اقدام فرمائید.

ایجاد شده: 15/اسفند/1397       آخرین ویرایش: 26/فروردین/1398     کتابخانه بین المللی
جایگاه تبلیغات 1 جایگاه تبلیغات 1


کمی منتظر بمانید...